Description:
Use this setting to determine whether or not a support person or IT admin (who is termed the "expert") can offer remote assistance to this computer without a user explicitly requesting it first via a channel, e-mail, or instant messenger.
Using this setting, an expert can offer remote assistance to this computer.
Note
If you enable this setting, you can offer remote assistance. When you configure this setting, you can make two choices: you can select either "Allow helpers to only view the computer" or "Allow helpers to remotely control the computer." In addition to making this selection, when you configure this setting you also specify the list of users or user groups that will be allowed to offer remote assistance. These are known as "helpers."
To configure the list of helpers, click "Show." This opens a new window where you can enter the names of the helpers. Add each user or group one by one. When you enter the name of the helper user or user groups, use the following format:
<Domain Name>\<User Name> or\n<Domain Name>\<Group Name>
If you disable or do not configure this policy setting, users or groups cannot offer unsolicited remote assistance to this computer.