Description:
Use this setting to determine whether or not solicited remote assistance is allowed from this computer. Solicited remote assistance is where the user of a computer explicitly requests help from another party (who is termed an 'expert').
When this setting is enabled, solicited remote assistance is enabled to this computer. A user can request help and an expert can connect to the computer. Note that sending a help request does not explicitly give the expert permission to connect to the computer and/or control it. When the expert tries to connect, the user will still be given a chance to accept or deny the connection (giving the expert view-only privileges to the user's desktop) and will afterward have to explicitly click a button to give the expert the ability to remotely control the desktop if remote control is enabled.\nIf the setting is enabled, there are other configuration options available as well:\n'Permit remote control of this computer': This selection allows you to choose whether an expert will be able to remotely control the computer or whether the expert is only allowed to remotely view the user's desktop.\n'maximum ticket time': these two settings control the maximum time a user can have a help request be valid. When the ticket (help request) expires, the user must send another request before an expert can connect to the computer.
When this setting is disabled, solicited remote assistance is disabled. This means that a user cannot send a request for assistance and an expert cannot connect to the computer in response to a user request.
When this setting is not-configured, the individual user will be able to configure solicited remote assistance via the control panel. The default settings via the control panel are: solicited remote assistance is enabled, buddy support is enabled, remote control is enabled, and the maximum ticket time is 30 days