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Searching Help


Browsing

Handle Search
If you know someone's anonymous handle, this is the quickest way to see their profile. Just make sure you spell the handle correctly! If you can't remember the handle exactly, we'll jog your memory by supplying a list of handles that sound like the one you submitted.

Browse
General browse, categorized by gender and relationship type desired, as well as geographic location.

Power Browse
A more specific Browse, available to Full Members. Browse on any or all of the following criteria: category, age, ethnicity, religion and location. You can also decide how you want to search our membership files. You can see only profiles that have been placed since the last time you logged onto Match.Com, you can browse according to member activity, and you can choose to view your results in batches of 5 profiles or as a headline scan.

Super Search
A one-way match. Find the people who fit what you are looking for, even if you don't fit their preferences. In Super Search, you can also decide how you want to search our membership files. You can see only profiles that have been placed since the last time you logged onto Match.Com, you can browse according to member activity, and you can choose to view your results in batches of 5 profiles or as a headline scan.

Browsing by Handle, But Can't Find a Profile?
If you are browsing a specific handle, but can't find that member's profile, one of the following may be true:

  1. You may be misspelling the person's handle. Check your spelling, check the alternative suggestions we supply, and try again.
  2. This person may have hidden their profile.
  3. This person may not have ever placed a profile.
  4. This person may have resigned from Match.Com.
In any case, if you know someone's handle, you can send them an anonymous email message regardless of whether their profile is hidden or shown. Just address your message to anon.XXX@match.com, where XXX is the member's handle. Remember to send this from your registered email address.

Distance in Browsing
Your distance from another member is calculated from the distance between your address and the address of the member you are browsing. Therefore, phone number, postal code and country name are all crucial in calculating location and distance. Make sure you have entered yours correctly on your Registration Form.

Match.Com currently recognizes exact locations in the U.S., Canada, U.K., Japan and Australia. If Match.Com does not recognize a member's exact location, we "map" that member's location to the capital city of their country. Therefore, your distance from some international members might not be exact.


Matching

We use two-way matching based on your Profile and other members' Profiles. You must match other peoples' preferences , and they must match yours. Therefore, people you see while browsing may not show up in your matches even though you think you are compatible.

Distance Calculation
Your distance from another member is calculated from the information entered on both your Registration Form and the member's whose profile you are browsing's Registration Form. Therefore, phone number, postal code and country name are all crucial in calculating location and distance. Make sure you have entered yours correctly.

Match.Com currently recognizes locations in the U.S., Canada, U.K., Japan and Australia. If Match.Com does not recognize a member's exact location, we "map" that member's location to his or her capital city. Therefore, your distance from some international members might not be exact.

Age Calculation
Age is calculated from your date of birth, entered on your Registration Form.

Member's Last Activity
"Last Activity" refers to the last time the member logged onto the system, using their handle and password. This has nothing to do with when the member last checked their email.

Venus
Venus is Match.Com's automated matching agent.

If you are a Full Member of Match.Com, you can ask Venus to perform the Match function for you automatically, once a day. Venus checks through new and newly updated profiles to find your matches. Venus will email you a list of up to 10 new matches per day.

Because Venus matches against updated profiles, you might receive the same match several days in a row. If you aren't receiving many results from Venus, you may need to adjust your Profile Form.


Need More Help?

Our FAQ (Frequently Asked Questions) are available for your reference.

For human help, send us feedback via the Web or send an email message to feedback@match.com.

Or go back to the Help Index.


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