AirClock Frequently Asked Questions


Download and Installation Questions
 

1.  What are the system requirements?
2.  How do I install AirClock?
3.  How do I uninstall AirClock?
4.  How do I upgrade from a previous version?


Purchase and Registration Questions
 

5.  What is the difference between trial and registered versions?
6.  How do I purchase / register AirClock?
7.  I can't find my registration code - can you help me?
8.  My registration code does not work - what's wrong?
9.  Do I have to pay for software upgrades?
10.  Do you accept orders from outside the USA?
11.  What is your return policy?


Operating AirClock Questions
 

12.  Why can't I record the infrared signal coming from my remote?
13.  AirClock can't turn on my appliance - what's wrong?
14.  Why doesn't the alarm screen appear or the appliance wake up when the alarm rings?


Compatibility Questions
 

15.  With which handhelds is AirClock compatible?
16.  Which appliances can AirClock wake-up via infrared?
17.  Is AirClock compatible with add-on infrared modules?



  • Any handheld running Palm OS 3.0 or greater - this includes models from Palm, Handspring, Sony, HandEra, Samsung, Kyocera, Acer, and Symbol.
  • At least 100k of free memory
  • Note 1: AirClock's infrared remote control capabilities are not yet available for Palm OS 5 handhelds nor the Sony Cliés NR70, NR70V, T650C and T665C
  • Note 2: Compatibility issues have been reported with the VisorPhone as well as PDA Defense version 2.4

  1. Go to the download page to download AirClock to your desktop computer
  2. When prompted, save the file to disk, for example on the Desktop
  3. Decompress the file you just downloaded using:
    • WinZip under Windows
    • StuffIt Expander on the Mac
    • The gzip and tar commands under Linux or other operating systems
    (Some browsers and download managers may automatically decompress the file for you)
  4. Locate the file named AirClock22.prc and install it on your handheld by using the install option in the Palm Desktop program on your computer and then performing a HotSync
  5. Finally, consult the AirClock User Guide as it contains a wealth of information on how to make the most of your software

  1. Tap the Home button next to the Graffiti area on your handheld
  2. Select All in the menu located in the top right corner of the screen
  3. Tap the Menu button left of the Graffiti area and select the Delete menu item
  4. Select AirClock in the list and tap the Delete button
  5. Tap Yes when asked to confirm

How do I upgrade from an earlier version?
 
Just download and install the new version of AirClock by following the instructions in the How do I install AirClock? question above - the old version will simply be overwritten and you won't be prompted for your registration code if you already registered.

Note: To determine which version of AirClock is installed on your handheld, start AirClock then select the About AirClock menu item: the version number is displayed in the title bar.
 

What is the difference between trial and registered versions?
 
The trial and registered versions are one and the same. The only difference is that you can only use the trial version for 15 days after which you will have to purchase a registration code to continue using the software (you will simply enter that registration code in AirClock to remove the time limit and turn your trial version into the registered version - there won't be any software installation required.)
 

How do I purchase / register AirClock?
 
Go to the purchase page to place your order. Right after you purchase AirClock, you will receive an email confirming your order and containing your own 6-letter registration code.

Once you receive this email, start AirClock, select the Register AirClock menu item and enter you registration code in text field at the bottom of the screen. You're done!
 

I can't find my registration code - can you help me?
 
You should have received an order confirmation email containing your 6-letter registration code. If you lost this email or never received it we will be happy to re-send your registration code. Just send an email to support@airspell.com including either your order number or the email address you used when you ordered AirClock. This will allow us to quickly verify your order and find your registration code.
 

  1. Make sure that the registration code you received consists of 6 lowercase letters
  2. Erase the contents (if any) of the Registration Code text field on the Register AirClock screen
  3. Carefully re-enter the 6-letter registration code
  4. Watch out for letters that look alike such as "Q", "D" and "O", "U" and "V" etc.
  5. If you are having difficulties using Graffiti pen strokes, call up the onscreen keyboard by tapping on the abc label in the bottom left corner of the Graffiti input area or the 123 label in the bottom right corner
  6. If you are still experiencing difficulties, please contact Customer Support at support@airspell.com.

Do I have to pay for software upgrades?
 
"Dot upgrades" of the software (i.e. 2.2, 2.3 if you purchased 2.1) are free for registered users. Major version upgrades (i.e. 3.0 if you purchased 2.0) are available at a significantly reduced price to registered users. If you purchase within 30 days of a major upgrade you will receive the upgrade for free.
 


What is your return policy?
 
30-day Money Back Guarantee.
 

  1. Locate the infrared port on your handheld (usually at the top but sometimes on the side like on some HandSpring models)
  2. Place both the remote and handheld on a flat surface that is not too brightly lit
  3. Carefully align the remote infrared emitter with your handheld infrared port
  4. Try different distances between the remote and handheld units, typically an inch to a foot (2 to 30 cm)
  5. Ensure both remote and handheld batteries are full
  6. Press the remote control button at least for two seconds
  7. Make sure that your remote control is using infrared and not radio frequency - if your remote control works through walls, it won't be compatible with AirClock

  1. Bring your handheld two feet from the appliance you are trying to turn on
  2. Aim the handheld infrared port straight at the appliance infrared receiver
  3. Repeatedly press the Up button and try different locations and orientations for your handheld till the appliance turns on
  4. Try recording the remote control infrared signal again

Why doesn't the alarm screen appear or the appliance wake up when the alarm rings?

This typically happens with security software such as PDA Defense, Easylock etc. Consult the user manual for those applications and enable alarms, infrared beaming and AirClock application launching. Please also check the previous question.
 

  • Any handheld running Palm OS 3.0 or greater - this includes models from Palm, Handspring, Sony, HandEra, Samsung, Kyocera, Acer, and Symbol.
  • At least 100k of free memory
  • Note 1: AirClock's infrared remote control capabilities are not yet available for Palm OS 5 handhelds nor the Sony Cliés NR70, NR70V, T650C and T665C
  • Note 2: Compatibility issues have been reported with the VisorPhone as well as PDA Defense version 2.4

Which appliances can AirClock wake-up via infrared?
 
AirClock can control most appliances equipped with an infrared remote control. Only very few brands such as Bang & Olufsen and Kenwood might not always be compatible with AirClock. AirClock is not compatible with appliances whose remote control can operate through walls because those remotes use radio frequencies instead of infrared: such appliances include some satellite receivers, garage door openers etc.
 

Is AirClock compatible with add-on infrared modules?
 
We currently do not support such add-on modules.