What are the system requirements?
How do I upgrade from an earlier version?
Just download and install the new version of AirClock by following the instructions in the How do I install AirClock? question above - the old version will simply be overwritten and you won't be prompted for your registration code if you already registered. Note: To determine which version of AirClock is installed on your handheld, start AirClock then select the About AirClock menu item: the version number is displayed in the title bar.
What is the difference between trial and registered versions?
The trial and registered versions are one and the same. The only difference is that you can only use the trial version for 15 days after which you will have to purchase a registration code to continue using the software (you will simply enter that registration code in AirClock to remove the time limit and turn your trial version into the registered version - there won't be any software installation required.)
How do I purchase / register AirClock?
Go to the purchase page to place your order. Right after you purchase AirClock, you will receive an email confirming your order and containing your own 6-letter registration code. Once you receive this email, start AirClock, select the Register AirClock menu item and enter you registration code in text field at the bottom of the screen. You're done!
I can't find my registration code - can you help me?
You should have received an order confirmation email containing your 6-letter registration code. If you lost this email or never received it we will be happy to re-send your registration code. Just send an email to support@airspell.com including either your order number or the email address you used when you ordered AirClock. This will allow us to quickly verify your order and find your registration code.
Do I have to pay for software upgrades?
"Dot upgrades" of the software (i.e. 2.2, 2.3 if you purchased 2.1) are free for registered users. Major version upgrades (i.e. 3.0 if you purchased 2.0) are available at a significantly reduced price to registered users. If you purchase within 30 days of a major upgrade you will receive the upgrade for free.
Why doesn't the alarm screen appear or the appliance wake up when the alarm rings?
This typically happens with security software such as PDA Defense, Easylock etc. Consult the user manual for those applications and enable alarms, infrared beaming and AirClock application launching. Please also check the previous question.
Which appliances can AirClock wake-up via infrared?
AirClock can control most appliances equipped with an infrared remote control. Only very few brands such as Bang & Olufsen and Kenwood might not always be compatible with AirClock. AirClock is not compatible with appliances whose remote control can operate through walls because those remotes use radio frequencies instead of infrared: such appliances include some satellite receivers, garage door openers etc.
Is AirClock compatible with add-on infrared modules?
We currently do not support such add-on modules. |