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Frequently Asked Questions: Drivers


      
Q. Can I download the latest upgrade to FotoLook from the Agfa Home Page?

A. Considering our FotoLook driver is a for-sale product, upgrades need to be obtained through your local Agfa representative or dealer. In the future you will have the option to purchase and receive software online from the Agfa Home Page.

The beta version of FotoLook 2.09 for the PC is now available to download and test from the Web Site. Complete the FotoLook Beta Test Registration Form and you will receive a user name, password and URL to download the selected FotoLook 2.09 beta version. Please note that the software you download will expire on December 31, 1996.

If you become an active participant in the beta program and report bugs on a regular basis, you will receive a free copy of the released version of FotoLook 2.09 for the PC, and will be notified when new beta versions become available.


Q. What is the latest version of FotoLook for the PC, and how do I get it?

A. The latest version of our FotoLook driver for the PC is 2.08, supporting Windows '95, Windows NT, and Windows 3.11. Due to the fact that the FotoLook driver upgrade is a for-sale product (in some cases) and is over 10 MB in size, we do not offer it as a download option from our Web site. (For more information about Agfa's FotoLook drivers and other scanning issues, please stay tuned to Agfa's Scanner Newsgroup.)

If you are located outside the United States and you want to acquire version 2.08 of our FotoLook driver, you need to contact your local Agfa representative or dealer. A list of technical support telephone numbers is available in our International Directory.

If you are located in the United States, the following FotoLook 2.08 PC upgrade policies apply:

  1. Any person who purchased and registered a PC version of our scanners in the period between June 1, 1995 and the present will be sent a free upgrade to FotoLook 2.08 PC.

  2. Any person who purchased a PC version of our scanners in the period January 1, 1995 to May 31, 1995 and registered their scanner will be sent an update offer by mail. They can then upgrade to the 2.08 version for a charge of $30 plus shipping and taxes. This software can only be purchased through Agfa by calling 1-800-809-2432.

  3. Any person who purchased a PC version of scanners in the period between January 1, 1995 and the present and did not register it may do so now, but must provide proof of purchase. The registration information, proof of purchase, and an explicit request for the 2.08 PC upgrade must be faxed to Agfa at (617) 938-5891. Based on proof of purchase the appropriate charges will be applied.

  4. Any person who purchased an Agfa scanner prior to January 1, 1995 can purchase the upgrade for $99 plus shipping and taxes by calling 1-800-809-2432.

  5. Any person who purchased a Mac version of our scanners, and now wants to use it in the Windows environment, may purchase the FotoLook 2.08 software upgrade for $99 plus shipping and taxes by calling 1-800-809-2432.

  6. The following scanners are supported with FotoLook 2.08 PC: Focus Color Plus, StudioScan, StudioScan IIsi, Arcus, Arcus Plus, Arcus II, Horizon, Horizon Plus, Horizon Ultra, DuoScan, and Vision 35.

Notes:
The software is only available on CD-ROM and can only be purchased through Agfa by calling 1-800-809-2432.

Payment can only be made using MasterCard or VISA. Under no circumstances will payment be accepted using checks, POs, or money orders.


Q. What is the latest version of FotoLook for the Macintosh, and how do I get it?

A. The latest version of the FotoLook driver for the Macintosh is 2.07.02 and all scanners currently ship with that version. Please note that all versions higher than 2.0 are already Power PC native and do not require upgrading. If you own version 2.05 and do not have an init called RAM Doubler, there is no need for you to upgrade to version 2.07.02. (The only difference between versions 2.07.02 and 2.05 is that the later version fixes a conflict with RAM Doubler.) For more information about Agfa's FotoLook drivers and other scanning issues, please stay tuned to Agfa's Scanner Newsgroup.

If you are located outside the United States and you want to acquire an upgraded version of our FotoLook driver, you need to contact your local Agfa representative or dealer. A list of technical support telephone numbers is available in our International Directory.

If you are located in the United States, you may purchase a FotoLook Macintosh upgrade for $99 by calling 1-800-809-2432. Payment can only be made using MasterCard or VISA. Under no circumstances will payment be accepted using checks, POs, or money orders.

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