Restarting Windows 95 and Windows 98 in safe mode and Windows NT and Windows 2000 in VGA mode allows you to test OmniPage Pro on a simplified system. This is recommended when you cannot resolve crashing problems or if OmniPage Pro has stopped running altogether. Print this topic and then follow the instructions for testing OmniPage Pro in safe or VGA mode.
NOTE: Your scanner will not run with OmniPage Pro in safe or VGA mode, so do not test scanner problems in this configuration.
Restart your computer in safe mode by pressing F8 immediately after you see the "Starting Windows" message.
Launch OmniPage Pro and try performing OCR on an image.
Use an existing image file such as the Sample.tif.
If OmniPage Pro does not launch or run properly in safe mode, then there may be a problem with the installation. Uninstall OmniPage Pro and then reinstall it in safe mode.
If OmniPage Pro runs in safe mode, then a device driver on your system may be interfering with OmniPage Pro operation. Troubleshoot the problem by restarting Windows in Step-by-Step Confirmation mode. See Windows online Help for more information.
Restart your computer.
Select Windows NT Workstation Version 4.00 or Windows 2000 [VGA mode] and press Enter.
Press Ctrl+Alt+Delete and select Task Manager.
In the Task Manager dialog box, select all background applications and click End Process. See your Windows documentation for more information.
Launch OmniPage Pro and try performing OCR on an image. Use an existing image file such as the Sample.tif file.