New User FAQ Answers

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How do I connect to a remote FTP server?

From the main menu select Server... New Connection or click for the toolbar short cut. This will open the New Connection Dialog as shown to the right.

Then type in the address of the FTP server you wish to connect to and click the connect button. Make sure you are connected to the Internet before trying to connect to a server.















How do I login?

You will always need to provide a login name and password when connecting to an FTP server. The anonymous login is a standard that has been adopted by publicly accessible sites. This sets the login name to 'anonymous' and uses your email address as the password. Some times 'guest' is used instead of anonymous. This is the default login setting. If you know you need to give a different login name and password type it in the New Connection Dialog before connecting.















How do I navigate around an FTP site?

Navigating around an FTP site is done in exactly the same way that you navigate your own computer using Windows Explorer. The 'FTP Site' window will display the contents of the server in the same familiar file tree format. If it is a publicly accessible site (using the 'anonymous' login) it may be that some folders have restricted access. On most publicly accessible sites there is a folder called 'pub'. You are normally able to navigate freely within this. In the example to the right we are navigating Corel's FTP site for updates to CorelDRAW™















Why are some folders grey and others yellow?

Terrapin FTP Browser colour codes the folders to help you navigate a site. Once you open a directory it will turn yellow so you will know that you have been there for later reference. At the end of each session Terrapin FTP Browser will give you the option to save the Site Map. You will be able to navigate through all yellow directories off-line without needing to connect to the Internet.















How do I specifying the file path to a Directory?

If you know the file path to the directory you want to open you can input this when you make your initial connection.

On the New Connection Dialog there is a button in the bottom right corner which says 'More'. This will let you specify some additional login options, one of which is the file path to your chosen Directory.















How do I retrieve files?

There are a number of ways to retrieve files with Terrapin FTP Browser. You can select the file you wish to retrieve and then select File... Retrieve or Retrieve As. The file will be saved to your default download directory (see View... System Options... General Tab for the settings) and you can also bring up these menu items by right clicking the file. You can also simply drag the file from the remote view to your local view window which will retrieve the file in to the current selected directory.















What are Site Maps?

Site Maps are a unique feature of Terrapin FTP Browser. At the end of each FTP session you will be given the option to save the Site Map. If you do, you will be able to browse the contents of the Site Map off-line without needing to connect to the Internet.

All the yellow folders will be accessible off-line. This will enable you to make transfer selections as required. You can tag multiple files for transfer or record the transfers in a Macro and then perform the transfers in one on-line operation.

When you transfer a file, a local file indicator will appear next to it which will initially be green . The next time you visit the site and refresh the folder, if the file has been updated and is newer than your copy the indictor will turn red to inform you .















How do I add file descriptions?

You can apply index files so that the description of the files appears in the Terrapin FTP Browser window under the column heading 'Description'. Most FTP sites provide index files which let you know the contents of the FTP server, or the contents of the directory in which the index file is located. There is unfortunately no standard for the naming of index files nor is there a standard for their format. Not too surprisingly, they are however normally called 'index' although some 'readme' documents do act as indexes as well.

To apply an index file, firstly select the file by clicking it once. Then select Tools... Use as Index from the menu (or right click the index file to open the right click menu). The file will be retrieved and then automatically applied to the Site Map. If the index file relates to subdirectories as well, then use the option to Apply as Master Index.