With Retrospect Clients, you can back up Windows, Linux, Solaris, and Macintosh client computers from the Retrospect application running on a Windows or Macintosh computer.
NOTE: Retrospect for Macintosh cannot back up Solaris clients.
This Read Me contains important information about Retrospect Clients version 7.0 for Windows, version 7.0 for UNIX, and version 6.0 for Macintosh. Please read it carefully.
Refer to the Retrospect User’s Guide for more information on using Retrospect Clients. The PDF version of the manual is viewable with Acrobat Reader from Adobe Systems; it is a free download available at www.adobe.com.
Retrospect Clients requires Retrospect 7.0 for Windows or Retrospect 6.0 for Macintosh, or later versions.
System requirements for client computers are detailed in the Retrospect User’s Guide.
Adding clients to Retrospect may require an additional license code, included in the Retrospect Clients package. Write down or print out your license codes for future reference and keep the codes in a safe place with your Retrospect license code.
If you purchased your Retrospect Clients via download, your license code should be e-mailed to you by your vendor; if you did not receive it, contact your vendor. (NOTE: Upgrades do not include license codes.) To use a license code, enter it in the License Manager (under the Window menu in the Retrospect application).
Network administrators may create a convenient network installation folder by copying the Retrospect Client folder to a file server. Users must copy the appropriate installer from the server to their client computer to install the Retrospect Clients software. This is also useful for installing client software on computers without floppy or CD-ROM drives.
The Retrospect for Windows CD has partitions for both Windows and Macintosh. The UNIX client software installers are on the Windows partition. The Retrospect for Macintosh CD has a Macintosh partition only. To install Windows or Linux clients for use with Retrospect for Macintosh, copy the installer files from the CD to a network location, and then to the client machine.
If you downloaded Retrospect Clients from a Windows computer and you want to use Retrospect Clients for Macintosh, you will need to decode the Retrospect Clients for Macintosh installer. Copy the stuffed archive to a Macintosh and use Stuffit Expander to decode the file. Stuffit Expander is available for free from Aladdin Systems at www.aladdinsys.com.
If you downloaded Retrospect Clients from a Macintosh computer and you want to use Retrospect Clients for Windows, you will need to copy the Windows client installer folder to your Windows clients and run the installer from there.
Detailed installation instructions are in the Retrospect User’s Guide.
Use Retrospect with the client update file (Win_Client_Update_7_0.rcu) to update Windows clients to version 7.0. See the Retrospect User’s Guide for instructions.
If you don’t wish to update clients over the network, you may update them by running the client installer on individual computers.
Use Retrospect with the relevant client update file (Solaris_Client_Update_7_0.rcu or Linux_Client_Update_7_0.rcu) to update UNIX clients to version 7.0. See the Retrospect User’s Guide for instructions.
If you don’t wish to update clients over the network, you may update them by running the client installer on individual computers.
Use Retrospect with the client update file (Mac_Client_Update_5_1.rcu) to update Retrospect 4.3 and 5.0 Mac OS 7/8/9 clients to version 5.1. See the Retrospect User’s Guide for instructions.
If you have pre-4.3 Retrospect client software, drag the client control panel to the Trash, reboot the computer, and run the Classic Client Installer to update it.
Use Retrospect with the client update file (Mac_X_Client_Update_6_0.rcu) to update Retrospect Mac OS X clients version 5.0.540 or greater. See the Retrospect User’s Guide for instructions.
NOTE: All OS X Clients must be updated to version 6.0 of the client software in order to be backed up by Retrospect 6.0 for Macintosh and Retrospect 7.0 for Windows. For Retrospect for Macintosh, choose Configure>Clients from the Retrospect Directory. From the Clients menu, choose Update All. Select the Mac OS X client type and click OK. Browse to the location of the client update file, select it, and click Open. For Retrospect for Windows, choose Configure>Clients from Retrospect’s navigation bar. Click the Update Clients button in the toolbar. Browse to the location of the Mac OS X Retrospect Client update file and click Open.
For clients older than version 5.0.540 use the following procedure to add existing Mac OS X clients to Retrospect's client database. Uninstall the old client software, then update the clients to the current version by running the client installer on each Mac OS X client computer. Retrospect for Macintosh users will have to "forget" the old OS X clients and add the new OS X clients to the clients database, as well as to any scripts that included the clients. Retrospect for Windows users must update the client database. Choose Configure>Clients. Select the old client from the list and click Properties. Click the Access tab, click Change, then select the new client from the list and click OK. You do not have to update your scripts, since they will now automatically use the new client information.
Retrospect Clients 7.0 fully supports upgrading from earlier versions of Windows to Windows 2000 or Windows XP. After upgrading to Windows 2000/XP, the Retrospect client software will automatically start up and work as it did under the previous version of Windows.
If you are using Retrospect Clients 5.0, you need to update the clients to Retrospect Clients 7.0 before upgrading to Windows 2000/XP. Update the clients in question over the network or run the Retrospect Clients 7.0 setup utility on each client you plan to upgrade to Windows 2000/XP.
See the Retrospect User’s Guide for instructions on using the Retrospect Client update file.
If you are using Open File Backup and want to upgrade a client computer from Windows NT 4.0 to Windows 2000, follow these steps:
By default, Windows XP’s built-in Internet Connection Firewall restricts network access to many networking services.
When you install the Retrospect client on systems with the Windows XP Internet Connection Firewall enabled, the installer automatically makes the required changes to allow Retrospect client communication.
However, if you enable Windows XP’s built-in Internet Connection Firewall on a computer already running the Retrospect client, you will need to run a Retrospect utility to enable client communication through the firewall. Run the "retfwset.exe" utility, found in the Retrospect client directory (by default C:\Program Files\Dantz\Client), to allow Retrospect client communication.
Retrospect for Windows directly supports registry backup for all Windows operating systems. If you previously used Retrospect Clients for Windows version 1.1 with Retrospect on a Macintosh, you may have Dantz’s Registry Backup Manager software installed on your NT clients. This software is no longer necessary. To remove the Registry Backup Manager utility, perform the following: Log in to Windows NT with Administrator permissions. At the DOS command prompt, change to the client directory (\Dantz\Remote\ by default), enter "Regcopy /RemoveService", then delete the file Regcopy.Exe.
See Updating Mac OS X Clients above.
Mac OS X Firewall
Mac OS X 10.2 and higher include a Firewall option (off by default) to prevent incoming network communication to all services and ports other than those specifically excepted. When you install Retrospect Client on Mac OS X 10.2 and higher computers, the installer asks to enable a firewall exception for Retrospect. If you do not enable an exception and the client computer’s firewall is on, the backup computer will not be able to back up the client.
To manually enable a firewall exception for Retrospect, go to System Preferences>Sharing>Firewall on the client computer. If Retrospect (497) already appears in the list of enabled ports, select the checkbox next to its name. If it does not appear, click the New button. From the Port Name drop-down menu, select Retrospect and click OK.
NOTE: Retrospect uses port 497.
The Registry Backup Manager automates and simplifies Windows NT/2000/XP registry backup and is required for backing up Windows NT/2000/XP clients with Retrospect for Macintosh.
The Registry Backup Manager is installed by the client software’s Setup program. To activate the registry backup manager, log in with Administrator permissions, go to the \Program Files\Dantz\Client folder. Double click on Regcopy.exe. Set the time and click On. This will activate it.
To uninstall it, log in with Administrator permissions. At the DOS command prompt, change to the client directory, enter "Regcopy /RemoveService", then delete the file Regcopy.Exe.
Always Load Open Transport TCP/IP (Mac OS 7/8/9 Clients only)
To ensure that Classic clients (Mac OS 7/8/9) are always ready to respond with TCP/IP, you must change a setting in their TCP/IP control panels.
Open the TCP/IP control panel and choose User Mode from the Edit menu. Select Advanced mode and click OK. Click the Options button, uncheck the "Load only when needed" checkbox, and click OK. Close the TCP/IP control panel, save changes, then restart.
A bug in Windows 95 networking software can cause Retrospect to report a networking error. Microsoft has resolved this problem and a free fix is available from Microsoft.
Windows 98/Me and Windows NT/2000/XP/Server 2003 do not require an update.
We strongly urge you to update your Windows 95 systems.
The problem can occur when Retrospect pauses then later resumes a TCP/IP network transfer. For example, it can happen when Retrospect requests media during the nightly backup and you insert a new tape the next morning. The bug can cause Retrospect to report error -519 (network communication failed) when it resumes a paused transfer.
Windows 95 clients require the Windows Socket 2 Update, available at no charge from Microsoft. Known as Winsock2, it is required only for Windows 95 and is available free from Microsoft’s web site.
If you or someone using a client computer uses the "Suspend" function of Windows 95, which powers off a mobile computer without shutting it down, you must restart the client computer before Retrospect can access it.
Microsoft has an update to address this problem, but Microsoft does not recommend updating unless you are severely impacted by this specific problem. For more information about this problem and the update, visit Microsoft’s web page at http://support.microsoft.com/support/kb/articles/q181/7/77.asp.
This problem is resolved in Microsoft Windows 98.
During disaster recovery of a client Windows computer, Retrospect automatically installs most third-party drivers required to communicate with hardware and over the network. However, some drivers cannot be installed automatically. If you cannot access a client from the backup computer, or Retrospect cannot find a hard disk drive on the client computer (sometimes seen with RAID disk drives), exit the Disaster Recovery wizard and install the drivers manually.
Retrospect’s Open File Backup capability does not work with Windows client software versions prior to 6.0. To use Open File Backup, update Windows clients to the latest version with the Retrospect client update file, then restart the client computers.
A Macintosh configured with a TCP/IP dial-up connection (such as to an Internet provider or online service) presents problems when used as a TCP/IP client of Retrospect. Because Open Transport TCP/IP is not multi-homing (that is, it cannot have dial-up Internet access and local Ethernet TCP/IP working at the same time), Retrospect will not be able to communicate with the networked client. You can maintain multiple TCP/IP configurations, manually switching from dial-up for Internet work to local network for Retrospect work. If you forget to switch from the dial-up configuration to the local network, Retrospect will fail to work with TCP/IP.
Before restoring or duplicating to a volume on a Mac OS X client, you must prepare the volume if you wish to retain its privileges. From the Mac OS X Finder, use the Show Info command on the volume. Choose Privileges from the info window’s menu then turn off the "Ignore privileges on this volume" option.
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