At Cyberspace HQ, we are committed to offering multiple levels of technical support to our customers.
The available avenues of help are as follows:
Help and Support Documentation
In order to increase efficiency, we have invested a great deal of resources into providing very comprehensive documentation, tutorials, online help resources, etc. Before seeking live support, please check our frequently asked questions, knowledge base and help documentation. 99% of all issues can be resolved more quickly this way.
ServiceTraq
For users that have expired the above options and still need help, they may create a case in ServiceTraq. This form will open a support case in our database, which will be addressed by a tech support representative. Your request will be answered in order of assigned priority and receipt. Priority levels are described below.
Telephone Support
We offer 30 days free telephone support for all customers. In order to make your technical support experience go as smoothly as possible, we request that you initiate it by creating a ServiceTraq Case. If your free support period is over, we also offer fee based technical support.
Telephone support does not include training.
Technical Support Priority Levels
When you initiate a support request, we will assign your case a priority level as soon as a representative sees it. The priority levels are as follows:
High Priority
Registered users with mission critical issues.
Medium Priority
Registered users with issues that are not mission critical.