If you are still having problems after reading through this Help and trying out the steps, have a look in the MailWasher Pro FAQ section at http://www.firetrust.com/support/mwpro/faq/. It contains a wealth of detailed information about MailWasher Pro.
You can also try our MailWasher Pro forum at http://www.firetrust.com/forums or email us at support@firetrust.com.
Regards,
Firetrust
Support Team