Technical Technical Support
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· | Read - We strongly recommend that new members search through the available topics before posting or starting a new thread topic. Your question may have already been answered and duplication of threads be confusing and can cause our staff to loose valuable support time searching through multiple posts that are for similar issues.
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· | Explore - Take the time to look at each forum to become familiar with the topics that are discussed in each. Starting an off topic thread can cause your post to be missed because it was in the wrong place. Help us to help you. It is in both our interests to ensure that your questions are answered quickly and completely.
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· | Locate the appropriate forum for your product or topic
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· | Click on that Forum's link
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· | Now look over to the top, right hand side of the page, you will see a button
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that says "New Topic"
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· | Click on the "New Topic" button and a message box will pop up for you to submit
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your question or comment.
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If you have questions concerning a scan and the results, please post your Ad-aware scan log file to the appropriate forum. For example, Standard edition (5.83) users would post their log files to the Ad-aware 5x forum and Plus customers would post in the Ad-aware Plus forum.
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· | Scan with Ad-aware, When the scan is complete,
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· | Click 'Show logfile',
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· | Right click in the log window,
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· | Choose 'Select all',
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· | Right click in the log window again,
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· | Select 'Copy',
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· | Start your post,
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· | Right click in the text area and select 'Paste',
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· | Choose either the "Post New Topic" or "Preview Post" button depending on whether you are confident that your posting is complete or if you want to review
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it before submitting it.
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Allow our staff the time to review your question. Do not post the same question in more than one forum, as this will only cause confusion and slow our
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response.
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