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Session:

9A - Quality Standards and Systems 

Date & Time:

Thursday August 10, 8:30 AM - 10:00 AM

Paper Title:

Metrological Confirmation Process - ISO 10012:2003 - Key to TQM 

 

 

Speaker:

Mr. Subburaj Ramasamy  

CoAuthors:

Speaker Info

Company:

Electronics Test & Development Centre

Department:

Ministry of Communications and IT

Address:

ETDC , Thiruvanmiyur
Chennai, 600041, India

Phone:

91 - 44-24483792

Fax:

91 - 44-24483713

Email:

subburaj_spr@yahoo.com 

 

 

Abstract:

"Quality" is at the "Center" of Total Quality Management (TQM), the modern management concept. Quality of products and services in turn depends on the quality of processes deployed in the industries and service organizations. One of the major requirements for establishing, maintaining and thereafter improving the quality of processes is the establishment of appropriate measurement system in the organization. Hitherto the standards were laying emphasis on periodic calibration of measuring and test equipment (M&TE). The revised international standard, ISO 10012 : 2003 has called for establishment of an effective "measurement management system" of which the M&TE is one of the important ingredients. Thus, the revised standard is a tool for leapfrogging in the journey towards TQM especially since the standard stipulates synergizing of the measurement process with appropriate measuring equipment seamlessly through the proposed "measurement management system". The scope of Metrological confirmation as per the pre-revised standard did not cover the metrological requirements of the process explicitly. The same has now been revised to encompass not only the periodic calibration of the measuring equipment, but also ensuring that the measuring equipment complies with customer metrological requirements (CMR) for the process. The standard requires that M&TE should comply with the ultimate metrological requirements of the process in addition to its meeting to stated accuracies. Therefore, it is possible that a measuring equipment under valid calibration may meet the CMR of one process, but not of the other. Hence, the metrological confirmation is end-to-end verification of the capability of the M&TE to comply with CMR. Thus, the standard has gone one step further from the pre-revised standard towards TQM and highlights that CMR of the process should be estimated correctly and accuracy of the measuring equipment (as confirmed by calibration) should match with the CMR so that the quality of the product or service could be verified and thereafter improved continuously. The standard rightly emphasizes measurement process design and realization. The right implementation of the requirements of this standard in every organization will lead to improved quality of the processes and thereby the products and services, which will all lead to TQM.  

 

 

 

 

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