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Session:
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5E - Measurement Quality Division of ASQ
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Date & Time:
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Tuesday August 8, 2:30 PM - 4:00 PM
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Paper Title:
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Educating the Customer About Calibration
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Speaker:
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Graeme Payne, Chief Scientist
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CoAuthors:
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Speaker Info
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Company:
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IndySoft, Inc.
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Address:
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4440 Weston Dr SW, Suite B
Lilburn, GA, 30047, United States
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Phone:
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770-931-4004
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Email:
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Graeme@gksystems.biz
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Abstract:
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The people who are customers of calibration often do not have the same understanding of calibration that we do. Also, while many understand that calibration is required by quality standards, regulations or laws, they often do not understand the larger reasons for having instruments calibrated, or the benefits to them or society. Some of the problems include different understandings of what "calibration" means, or what is involved in the calibration process; and lack of understanding of the problems of interval analysis or equipment substitution. This presentation will give some examples and ideas we can use for increasing that understanding of the calibration process.
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