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Session Topic: 3A, Quality Session

   

Paper Title: Soft Metrology: A Progress Review

   

Date & Time: TUESDAY, August 6, 2002

 

8:30 - 10:00am - PARALLEL SESSIONS - SESSION 3

   

Speaker: Jean-Claude Krynicki Agilent Technologies

Email: jean-claude_krynicki@agilent.com

   

The new version of ISO 9000 as well as ISO 9000-4 consider customer satisfaction surveys as an integral part of metrology. This new extension of our field of expertise is called dimensionless or “soft” metrology. This paper is a progress review showing the model of customer satisfaction index coming from operational researches, the efforts of standardization bodies to create guideline documents (such as AFNOR FDX 50-172) and the elements we already own to improve the method and assess the measurement uncertainty.

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