Troubleshooting > Troubleshooting printing |
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Troubleshooting printing
If you have trouble printing a FreeHand document, verify that your printer is plugged in and turned on, that all cables and connections are properly joined, and that your computer is attached to your printer. If you need assistance with this, see your printer manufacturer's instructions.
Confirm in the printer Setup dialog box (Windows) or Chooser (Macintosh) that print-specific files such as printer drivers or PPD files are installed in the correct location. Make sure you are using the most current print driver.
If your printer is PostScript compatible, make sure you are using the correct printer driver for the printer and are also using a PPD (PostScript Printer Description). PPD files are for PostScript printers only, and are located in the Printer Descriptions folder in the System/Extensions folder.
If you are on a network, make sure that the printer is recognized; you can check this by sending a document from another computer on the same network to the printer.
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For PostScript printers on the Macintosh, the recommended driver is LaserWriter 8.6 or a later version. Drivers are available on the Apple Web site (www.Apple.com), at the Apple area on AOL (Keyword: Apple), and on Compuserve (Go: Apple.) |
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For Windows, go to the printer manufacturer's Web site to obtain the latest driver. |
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In Windows, go to Start > Settings > Printers. If your printer is not listed, add it to the list of available printers. Right-click the icon of your printer and choose Properties. Set all the parameters according to your needs or your printer manufacturer's specifications. |
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If your document outputs in the wrong direction or if only part of the page prints, check the page orientation in the Document inspector and in the Print dialog box. |
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If you have access to other printers, try printing to a different device. If the document prints, you may be encountering a hardware problem or exceeding the first printer's capabilities. Restart the first printer and try again. |
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Try another machine. Test the same file on another machine to see if you get the same results. |
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If you are printing through a spooler, try turning off the spooler and printing again. The printer driver determines how Background Printing spools print jobs. |
To turn off print spooling:
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In Windows, click the Start button and choose Settings > Printer. Highlight the selected output device, choose File > Properties, and click Spool Settings in the Details panel. Select the Print Directly to Printer option, and click OK. |
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On the Macintosh, choose Apple menu > Chooser, select your printer, and select Off for Background Printing. |
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