Troubleshooting > Contacting Technical Support |
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Contacting Technical Support
Before contacting Technical Support by phone, by fax, or online:
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Please read everything relevant to the problem in the manual and in FreeHand Help. Check the indexes for references to related topics, where the information you need may be covered. Check TechNotes at www.macromedia.com/support/freehand. |
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If the problem is new and you were able to previously perform a task, but cannot perform it now, think about what changes may have occurred in your system. Perhaps you installed new software, changed settings, or changed application preferences. |
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Try creating a new file and reproducing the problem there. If the problem does not occur in the new file, compare the new file with your old file to find and eliminate the differences. |
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If the problem causes a system error or page fault, use the general system troubleshooting tips. For Macintosh, these tips are also found in TechNote #3500 (searchable on Macromedia's Web site at www.macromedia.com/support/search). In Windows, restart in Safe mode by pressing F8 when the Starting Windows line is displayed during boot-up. |
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Review the Read Me documents that ship with the software. These documents communicate late-breaking information about FreeHand. You can find them in the application folder and on the installation CD-ROM. |
If you have Internet access and still need help, try these resources to find solutions.
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Searchable TechNotes |
Each Macromedia product has a searchable TechNotes section on Macromedia's Web site. Details for conducting searches are included on this site. To search Macromedia TechNotes, go to the following URL:
www.macromedia.com/support/search/
Enter a keyword or a TechNote identification number into the Search text box and click Go to find a specific TechNote.
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Macromedia Support Centers |
Macromedia has product-specific support for designers and developers on its Web site, where you can find the latest instructional material and technical information. For FreeHand support information, see the following URL:
www.macromedia.com/support/freehand/
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Web-based newsgroups |
Macromedia newsgroups are open forums where Macromedia users can discuss technical issues and share helpful techniques. Veteran users of Macromedia products share their experience here. Also, Macromedia Technical Support personnel frequently join forum discussions to share their knowledge and monitor topics that are important to Macromedia users. To participate in Macromedia newsgroups, go to the following URL:
www.macromedia.com/support/forums
Before you post questions or information in these newsgroups, search Macromedia's Web site to see whether the information is already available. Looking in manuals and searching the Web site typically yields answers to questions more quickly than posting questions in newsgroups. If you are unfamiliar with newsgroups, please read TechNote #3534. Enter the numerals in the Web site Search text box at www.macromedia.com/support/search/.
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List Servers |
List servers are another online resource for answers to technical questions. FreeHand-L is a list server that is an Internet mailing list. As a subscriber, you can send and receive e-mails or posts to and from other subscribers. FreeHand-L is a third-party list server with which Macromedia is not affiliated.
To subscribe to this list server, send an e-mail to listserv@galileo.uafadm.alaska.edu. In the body of the e-mail type SUBSCRIBE FREEHAND-L.
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