Troubleshooting > Troubleshooting printing > File-specific printing problems

 

File-specific printing problems

If you suspect a printing problem is caused by a file, try these techniques:

Turn the printer off for a few seconds, turn it back on, and then print again.

Sometimes a document will exhaust a printer's memory. Restarting clears the printer's memory and is often all it takes to print a document.

Fix corrupted files. Try copying everything in the document into a new document to create a clean document structure. Then, try printing again.

Move complex elements to a non-printing layer to isolate them and try printing again.

Print selected objects only to isolate them. Repeat this process until you determine which object causes the printing problem.

Print the file to disk as a PostScript or PCL file.

Manually download the file to the printer using the Copy command to copy the file to a printer port (Windows) or a utility such as LaserWriter (Macintosh).