At eHelp Corporation, we work hard to provide you with intuitive technical products. Additionally, we try to provide superior online and print documentation to enable you to work independently. If you have a technical question that you can't answer with the provided tools, please contact our Technical Support department. All of our Technical Support representatives are eager to answer your questions and help you create the best Help systems possible.
Note: You must be a registered user to access eHelp Corporation support services. eHelp Corporation support services are subject to the prices, terms, and conditions in place at the time the service is used.
eHelp Corporation's Technical Support services includes email, telephone, and Web-based support on our corporate Web site.
When contacting Technical Support via phone or email, please provide the following information for the fastest possible service:
Product serial number (registration number)
Your name, company name, and phone number
Exact product name and version number
Type of operating system (e.g., Windows 95)
Version of Microsoft Word (if using RoboHELP for WinHelp)
Browser and version (if creating HTML-based Help)
Complete description of the issue, including steps to reproduce it
Exact wording of any messages displayed when you encountered the problem
Steps taken to resolve the problem
All previous email threads with eHelp Corporation about the issue, if any
For current hours of operation and details about all support offerings, please:
Visit our Web site.
Email us at supportnews@eHelp.com to receive an automated reply listing all of your support options.
Call us at 858-551-2194.