Symptom: |
Wrong Help topic is displayed. |
Error message: |
1. Command: HH_HELP_CONTEXT Processing C:\Project Folder\HelpProject.chm Map Number: 2750 File: Folder_Name\Topic_Name.htm |
Cause of problem: |
Author assigned an incorrect map number |
How to correct it: |
Update the alias used with the topic: Right-click the map number and select Update Alias. If the map file was imported into the project, select the correct map number from the Topic ID/Map # list and click Add/Update. If RoboHELP generated the map file, select the wrong map number from the Topic ID/Map # list, delete it from the Map # text box, type the correct number in its place, and then click Add/Update. Compile the project and retest using the updated .CHM file. |
OR: |
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Cause of problem: |
Author or developer used the wrong map file (or an out-of-date copy). |
How to correct it: |
Check with developer to ensure that everyone is using the correct map file. If correct map file is used, Unassign the alias for the topic: Right-click the map number and select Update Alias (opens Context-Sensitive Alias dialog). Unassign each topic ID from its matching HTML file (target). From the Topic ID/Map # list, click the first one (blue icons are assigned) and then click Unassign. Repeat until all topic IDs are unassigned. Next, remove old and import new map file: Delete the map file from the project. (Open the Map Files folder in the Project Manager, select the old map file, and then click Delete.) Create new aliases: Open the Context-Sensitive Alias dialog (Double-click Aliases icon below Map Files folder). Select the new map file from the Map File list. Assign each topic ID to its matching HTML file (target). From the Topic ID/Map # list, click the first one (unassigned topic IDs are yellow). Select the HTML file from the Target list and then click Add/Update. Repeat for each alias you need to create. Compile the project and retest using the updated .CHM file. |
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Symptom: |
Topic is not displayed. |
Error message: |
1. No message 2. Command: HH_HELP_CONTEXT Result: HH_HELP_CONTEXT called without a [MAP] section 3. Command: HH_HELP_CONTEXT Processing C:\Project Folder\Project_name.chm Result: Cannot find 18010 in C:\Project Folder\Project_name.chm |
Cause of problem: |
Author did not create an alias for the window-level Help topic. |
How to correct it: |
The message "HH_HELP_CONTEXT called without a [MAP] section" is displayed if the map file is missing from the project. For developer-supplied map files, import the map file and then create the aliases. For auto-generated map files, create the aliases and map file at the same time. If the message "Cannot find 18010 in C:\Project Folder\Project_name.chm" is displayed, the Context-Sensitive Alias dialog opens. The Map # field displays the incorrect map number. Delete it, type the new number in its place, then click Add/Update. Compile the project and retest using the updated .CHM file. |
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Symptom: |
Topic is not displayed. |
Error message: |
1. No message 2. Command: HH_HELP_CONTEXT Result: HH_HELP_CONTEXT called without a [Map] section 3. Command: HH_HELP_CONTEXT Processing C:\Folder Name\Project_Name.chm Result: Cannot find 180010 in C:\Folder Name\Project_Name.chm |
Cause of problem: |
Author did not create an alias for the window-level Help topic. |
How to correct it: |
If the map file does not exist, the message "HH_HELP_CONTEXT called without a [Map] section" is displayed. For developer-supplied map files, import the map file and then create the aliases. For auto-generated map files, create the aliases and map file at the same time. If the message "Cannot find 180010 in C:\Folder Name\Project_Name.chm" is displayed, update the alias. Compile the project and retest using the updated .CHM file. |
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Symptom: |
Error message: "A page cannot be displayed" |
Error message: |
Command: HH_HELP_CONTEXT Processing C:\Project Folder\Project_Name.chm Map Number: 1 File: Folder_Name\Topic_Name.htm |
Cause of problem: |
Author did not update or remove an orphaned alias (window-level Help topic file name (.HTM) was changed or topic no longer exists in project |
How to correct it: |
If the window-level Help topic is not needed, remove the orphaned alias. If a different window-level Help topic should be assigned to the topic ID, update the alias. Compile the project and retest using the updated .CHM file. |
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Symptom: |
Topic does not display or wrong topic is displayed. |
Error message: |
1. Command: HH_HELP_CONTEXT Processing C:\Project Folder\Project_Name.chm Map Number: 1 File: Folder_Name\Topic_Name.htm 2. Command: HH_HELP_CONTEXT Processing C:\Project Folder\Project_Name.chm Result: Cannot find 180010 in C:\Project Folder\Project_Name.chm |
Cause of problem: |
Developer used wrong map number in the call. |
How to correct it: |
Print a copy of the Map IDs report and give it to your developer. It lists the names of each topic ID and its corresponding map number, the name of the map file and the name of the window-level topic assigned to it. Your developer can use this file to correct the map number assignments in the application. |
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Symptom: |
Topic is displayed in wrong window. |
Error message: |
Window titled "HTML Help Author" opens and displays the message "The window name 'window' passed to HH_GET_WIN_TYPE has not been specified." |
Cause of problem: |
Developer used the wrong window name in the call or author did not inform the developer that a custom window was created for the Help topics. |
How to correct it: |
Make sure your developer knows about the custom window you designed for the window-level Help topics. Retest the .CHM after the developer updates the application. |
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Symptom: |
Topic is not displayed. |
Error message: |
1. Message is not displayed 2. Command: HH_HELP_CONTEXT Result: HH_HELP_CONTEXT called without a [Map] section |
Cause of problem: |
Map file is missing from project or map number is no longer contained in map file. |
How to correct it: |
For developer-supplied map file, restore or update the map file. For auto-generated map files, restore the map number manually. Open the Context-Sensitive Alias dialog, select the map file, select the topic ID that needs the map number, manually enter the number in the Map # field, and then click Add/Update. Compile the project and retest using the updated .CHM file. |