Getting Help

Using the Help Files in this program

You can access the Help file by clicking the word Help in the menu bar along the top of the screen. In Windows, you can also hit the F1 key in the top row of your keyboard.

The Help file uses a split screen where the Contents, Index, and Search tabs remain visible on the left and the topic content displays on the right. You can show and hide the left side by clicking Help Topics at the top left of the Help window. The Contents tab stays synchronized with the topics you jump to.

When you want to return to a topic you were viewing before jumping to another topic, click Back (repeatedly) to revisit topics.

 

If you need help there are many ways to get it:

1. Please start by reading this Help Manual. It shows you how to use each of the features and makes it easier to become a birding expert – fast!!

2. View the many Video Tutorials that explain how to get the most out of your new program. Watching these is like having Pete Thayer sit down with you and explain how to do everything!

3. Chat with other users of the software at the User's Forum. Some very experienced users, as well as the staff of Thayer Birding Software, are there to answer any question – and there are no dumb questions!

4. Browse the Knowledgebase Articles to find the answer to your question. We highly recommend using this first. Over 95% of the questions we receive are already answered here.

5. If you really, really are stuck, you can get technical help at the Thayer Birding Software Help Desk. Here you will find answers to almost every technical question you may have. Here you may Open a Ticket and send it to the technical support staff. All questions are answered via email. Phone support is not available. Thayer Birding Software provides all technical support for this DVD, not the Cornell Lab of Ornithology (unless you have a specific question about Raven Lite.)