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Trouble Shooting Guide
Poor Image Quality
Description
When images are imported or created in word processing programs, they are usually converted to an internal format and resized to fit on the page. The imported images can then be further scaled by the user to be appear smaller or larger.
WebConvert extracts this image data from the source document and converts it to a format compatible with the output format, or to the format specified by the user in the HTML style configuration. The original sizing and scaling information is used to display the image in an area comparable to that which appeared in the source document. When converting to HTML, the resultant output image will vary depending upon the native image size and the amount of scaling applied to the original image. Consequently, if the image has been excessively resized, some resolution may be lost.
Solution
The optimal solution is to keep imported images as close to their original size as possible in the source document. Unfortunately, this is not always possible. WebConvert offers the user the choice to display the image in its native format size. To enable this feature, check the "Inhibit Image Scaling" box in the Graphics/Fonts Property Sheet of the HTML Style configuration section. Images may be smaller or larger than in the original document, but the resolution should improve.
Empty TOC Frame
Description
WebConvert creates a Table of Contents based on heading styles present in the source document. To include a particular heading level, check the "Include in TOC" box in its Heading Configurations property sheet of the HTML Style configuration section.
If the appropriate headings are configured properly and still there are no TOC entries created, then WebConvert is unable to recognize the styles in the source document.
Solution
If there is formatted text in the source document that you would like to include in the TOC frame, then you must define the source criteria for that text so it can be recognized as a heading. This is accomplished by selecting the desired heading level in the Heading Configurations property sheet and selecting the "Define Source Criteria" button. For further information, please refer to that section's help document.
Inconsistent Heading or Text Color
Description
WebConvert defines the color for body text from the color specified in the Text Colors/Background property sheet of the HTML Style configuration section. However, if text in the source document is formatted with a specific color, then this color will override the HTML configuration setting.
Solution
Change the font color value of the text in the source document to auto or default, then reconvert.
Fast-Save Error for Word Documents
Description
Currently, WebConvert supports the full-saved version of Microsoft Word documents. Word has an option to "Allow Fast Saves" in the "Save As.." options of the File menu which permits Word to load and save documents more quickly when editing a document. WebConvert will support this format in the next release.
Solution
Load the document in Word by either clicking on the file in the WebConvert source files list box or from the "File" menu in Word. Once loaded, edit the document ( you can do so by inserting a character, then backspacing to delete it), then select the "Save As.." option in the File menu. Select the "Options" button, verify that the "Allow Fast Saves" box is unchecked. then press OK. Once saved, reconvert the document.
RTF-Error for Word Documents
Description
Currently, WebConvert does not support RTF documents. Early versions of Word 8 (Office 97) saved documents as RTF when saving under the Word 6/7 (Office 95) format.
Solution
Load the document in Word by either clicking on the file in the WebConvert source files list box or from the "File" menu in Word. After loading, select the "Save As.." option in the File menu and save under the version of Word which you are using. Once saved, reconvert the document.
Poor Tab Alignment
Description
HTML has no equivalent to the tab character. WebConvert enables the user to decide how they wish tabs be converted. You will find these options in the "Tabs/Indenting/Hidden Text" property sheet of the HTML Style configuration section.
Solution
Unfortunately there is no complete solution to this problem. Using non-breaking spaces should give the best possible result, but may be undesirable where tabs span a larger distance. The use of tables in the source document will yield better results.
Problems with Soft Page Breaks
Description
Word does not record soft page breaks unless a document has been paginated. WebConvert approximates where Word page breaks should appear, but this approach is not accurate in some cases.
Solution
Paginate the document in Word, then reconvert.
Fonts in the Source File Do Not Convert
Description
WebConvert offers the user the ability to override font face changes to maintain consistency. Headings may be configured to a different font face, but body text will use the browser default if the "Use Default Browser Font Face" option is selected in the Graphics/Fonts property sheet of the HTML Style configuration section.
Solution
Ensure that the "Use Converted Font Face" option in Graphics/Fonts property sheet of the HTML Style configuration section is selected before converting. If the font still does not convert, then the browser cannot recognize the font name.
Odd Alignment Following Centered Text or Image
Description
Sometimes a section of text or an image is centered for emphatic or aesthetic reasons. If no hard return appears after these sections, the subsequent text or heading may also become centered or otherwise deviate from your intended formatting.
Solution
Open the source document and insert a hard return which uses the desired alignment (for example, left-aligned as opposed to centered), then save the file and reconvert.
Table Borders Missing
Description
Sometimes a table will appear with borders surrounding only a portion of the table text, while the rest of the text retains its columnar alignment, but appears with no border.
Solution
Open the source document and check to see if cell from the table breaks across a page. Insert a page break before the table so that it can reside on a single page. Once the break has been inserted, save the file and reconvert. For larger tables which encompass more than one page, some experimentation may be required to achieve the desired result.
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