Web Login Issues
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Problem
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Login to groove.net will fail if you have set Internet Explorer to autocomplete the passphrase field on the Web site login page.
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Explanation
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Internet Explorer fills the passphrase field with invalid characters if you use the autocomplete option. If you try to log in using the autocompleted passphrase, you will be returned to the login page with an error indicating that you have entered the wrong username/passphrase combination.
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Workaround
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If you use the autocomplete option, be sure to select and replace the passphrase that Internet Explorer entered in the passphrase field with the correct passphrase.
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Contacts
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Problem:
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Contacts may still indicate online presence after you disconnect from the network (Internet or LAN).
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Explanation:
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When you initiate any collaboration (shared space or instant message) from Groove, you are prompted to select an available contact. In some instances, contacts may be displayed in the list even after you disconnect from the network.
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Workaround:
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Connect to the network to see available contacts.
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Files Tool
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Problem:
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Delay when saving files modified in native application.
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Explanation:
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If you modify a Files tool file in its native application, then save the file, you must wait a moment (depending on the size of the file) to allow Groove to store and transmit the changes before continuing.
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Workaround:
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Wait until "Last Modified" time has updated before performing additional operations.
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Problem:
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Files tool performance degrades significantly when extremely large numbers of files, or large amounts of data, are used, or if any shared space member adds a large amount of data or files all at once.
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Explanation:
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The files tool supports sharing hundreds of files, and several MB of data, but cannot support over 1,000 files or 50 MB at this time. Adding large amounts of data or files may result in poor performance for other shared space members.
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Workaround:
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Do not use Files tool for over 1,000 files or 50 MB of data. Do not add large amounts of data or files to a shared space all at once.
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Performance-Related Issues
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Problem:
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Groove memory use may increase if the application is left running for extended periods of time.
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Explanation:
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If you leave Groove running for extended periods of time (days to weeks), the amount of memory used by the application may steadily increase. This situation can be fixed by shutting down and then re-launching Groove.
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Workaround:
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Shut down and re-launch Groove periodically to minimize memory requirements.
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Problem:
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Copying files to Pictures tool or Files tool temporarily "freezes" transceiver or degrades sound quality.
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Explanation:
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Copying files to the Pictures tool or Files tool can be slow, and while the process is in progress the transceiver may not respond to commands immediately. This may also adversely affect sound ("Push-to-talk") quality.
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Workaround:
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Wait for the copying process to complete before using the transceiver or "Push-to-talk".
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Communications and Connection Issues
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Problem:
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Member status indication can be incorrect temporarily, if large amounts of data are added by shared space members.
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Explanation:
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Groove indicates the online status of shared space members in the Members pane. If any member adds a considerable amount of data to the space (for example, adding a dozen files to the Files tool), the Members pane may not correctly indicate online status to shared space members.
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Workaround:
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Add data in small quantities, or simply be aware that in some instances online status may not be updated.
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Problem:
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Groove does not read server-based proxy configurations.
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Explanation:
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If you are using Groove behind a firewall, and your Internet connection settings include an automatic proxy configuration script, you will be unable to send or receive Groove data. To view the settings, open your Internet Options Control Panel, select the Connections tab, then click LAN Settings. If "Use automatic configuration script" is checked, you will need to contact your network administrator to set up the workaround.
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Workaround:
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Obtain your proxy server settings from your network administrator. From LAN Settings, uncheck "Use automatic configuration script". Click Use a proxy server, then enter the proxy server's address and port.
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General Groove Application Issues
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Problem:
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Your Windows 95, 98, or ME Taskbar clock may lose time while Groove is running.
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Explanation:
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Because of a Windows bug, your system clock may lose time if you leave Groove running for extended periods.
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Workaround:
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Reset your Taskbar clock if you encounter this issue.
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Problem:
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Groove may not shut down completely when you try to exit the application.
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Explanation:
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In some instances Groove may not close completely when you exit the application. One symptom of this is an error message when you try to re-open Groove.
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Workaround:
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If you have trouble opening the Groove application, press Ctrl-Alt-Del to open your Task Manager (Windows NT and 2000) or Close Programs (Windows 98) dialog box and make sure all Groove.exe and injector.exe processes have been terminated.
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Problem:
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Groove does not accept certain characters in text entry boxes.
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Explanation:
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International characters, or characters including diacritical marks (such as an accent), do not display properly in Groove.
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Workaround:
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Don't use international characters or other characters that use diacritical marks.
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Problem:
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Can't single-click Internet links in Groove text applications for Web navigation.
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Explanation:
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Most Web-enabled applications support navigation to Web sites via a single click on hyperlinked text. To navigate to a hyperlink in any Groove text tool (Notepad, Chat, Outline, Discussion, etc.), you must double-click the link.
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Workaround:
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Double-click Web links in Groove text applications.
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Problem:
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In certain instances, unable to open more than one file using external applications such as Microsoft Word, Media Player, etc.
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Explanation:
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If you have several files in a space and try to open one after another, you may receive an error message that the file cannot be found.
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Workaround:
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Exit from the external application after opening each file.
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