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Appendix D


Common errors

When starting the MIMEsweeper service for the first time, or after some amendments have been made to the configuration files, you may encounter errors, in the form of an error codes. When MIMEsweeper displays these error codes, it does not normally give a description of the error.

The first place to look for help with the error codes is in the Windows NT application event log, or for MAILsweeper, in the system log. This should give you more details on what the error may be.

For more details on how to access the Event log, see page 6-9 for MAILsweeper, or page 6-45 for WEBsweeper.

For more details on the MAILsweeper system log, see page 7-109.

The following is a list of the most common errors you may encounter while running MAILsweeper.

Error Code Description Resolution
10216 Configuration entry for post office location is invalid. cc:Mail only. Check UNC paths in the CCMAIL.CFG are correct. Confirm that you have specified a user to logon as rather than a system account and that the new users password for NT and other file servers are identical.
10219 Failed to open gateway session - check location, mailbox name and password. cc:Mail only. Confirm details in CCMAIL.CFG are correct. Confirm by logging on to the PO mailbox using the usual cc:Mail client.
10517 The executable filename is invalid. This means that the specified validator has been incorrectly configured. Check the location of the file.
1830 No such section in configuration file. This implies that a configuration file has been incorrectly updated to reference a section that does not exist.
10923 The license for this product has expired. Request a valid licence.
10980 The licence has not been set or has expired. Request a valid licence.
10016 Request to get data when at end of stream. Non RFC compliant message has been encountered. It has been badly formed and is missing the end boundry marker.
1067 NT service specific error. Generic NT error indicating the service failed to start. See the event viewer or DT log file for more details.
PAKMSG Data conflicts with that previously supplied. Delete existing temporary licence and add new licence key.
PAKMSG Checksum value does not match licence. Details of licence do not match key. Check licence details and re-enter. Try date in different format. Licence must match exactly with the one provided.

If you still experience problems and the logs do not provide enough information, please contact technical support for further assistance.
 



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