Requirements
To be able to set up the ToCoM System, you'll need the following:
- The ToCoM Setup compact disc.
- To set up a Multi-User ToCoM System: A Windows NT® (service pack 6 recommended) network server or a Windows 2000® server, with a minimum of 200 megabytes of free disk space for the installation of the ToCoM system and database. Internet Explorer® Version 5.5+ required.
- To set up a Single-User ToCoM System: ToCoM may be installed and run on a single Windows98/Millenium edition, NT/Windows 2000 or Windows XP workstation of suitable configuration for evaluation purposes
Note that this 'Quick Start' Guide refers to a network installation for the ToCoM suite - for a single-user evaluation setup, the 'server' noted will then be the workstation you wish to use for the evaluation.
- The ToCoM System can be installed (either for single or multi-user operation) to use the Microsoft® SQL Server Desktop Engine, which is included on the installation disk. The main system setup utility will allow you to choose to use this data engine, or your own SQL Server. The Microsoft® SQL Server Desktop Engine is supplied free of charge, and can support from one to ten concurrent users (although many people have reported excellent performance when used with a much greater number of users).
OR
- Microsoft® SQL Server© installed and running on a computer server on your network. Versions 7 and 2000 are both supported. If you don't currently have SQL Server, and wish to evaluate this sytem, a trial version can be ordered or downloaded direct from Microsoft. For more details, go to the Microsoft SQL Web site on http://www.microsoft.com/sql/evaluation/trial/.
- Administrative (or equivalent) security privileges to your network, and to your SQL Server installation.
- A licence key, supplied by iSYS Systems Integration Ltd., to enable access to the ToCoM system. If you don't have a key, contact us via e-mail at support@tcmsys.com, or telephone +44(0)1324 832881 during office hours –the next page of the Quick Start Guide contains detailed instructions for obtaining your Licence Key.
- Workstations connected to your network to run the ToCoM client and Desktop programs. Windows 98 and Millennium versions, Windows NT® (service pack 6 recommended), Windows 2000 and Windows XP operating systems are supported.
- Workstation configuration: Pentium class processor (400mhz+ recommended), 128 megabytes of RAM (256 recommended for Win2000/XP), graphics card capable of 1024x768 display in True Colour mode (1200x1024 recommended), 17" Monitor (19" recommended), 25 megabytes of free disk space for support components installation (110 megabytes required for full local installation), mouse and keyboard. Internet Explorer® Version 5.5+ required.
- If you intend to use CTI (Computer Telephony Integration), your workstations will have to have the relevant TAPI (Telephony Application Programming Interface) driver installed and configured, as supplied by your telecoms/switch vendor.
Note that this version of the ToCoM Suite supports TAPI 2 functionality- if your telephony interface is not TAPI compliant, contact iSYS via e-mail at support@tcmsys.com, or telephone +44(0)1324 831394 during office hours. Other telephony interfaces can be supported on request.
- If you intend to use ToCoM Voice Recording, your workstations will require to be equipped with a compliant 16-bit soundcard and connector cable.
See System Manager Options – Voice Recording for further details on setting up ToCoM Voice Recording.