Users are welcome to call the CyberLink's Technical Support Hotline at (886) 2-8667-1298. Phone support hours are Monday to Friday, 9:00 AM-5:00 PM (GMT +8:00) Taiwan local time excluding holidays. When calling for support, please have your computer ready and provide us with the following information:
·
your registered CD-Key number
·
the product version
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Windows' OS version
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hardware types (capture card and VGA card) and their specifications
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warning messages displayed
·
detailed problem description and when it occurred
Note: Technical support is only offered to registered users, so please make sure your CD-Key number is ready when calling.