Telephone Support

Users are welcome to call the CyberLink's Technical Support Hotline at (886) 2-8667-1298. Phone support hours are Monday to Friday, 9:00 AM-5:00 PM (GMT +8:00) Taiwan local time excluding holidays. When calling for support, please have your computer ready and provide us with the following information:

 

·         your registered CD-Key number

·         the product version

·         Windows' OS version

·         hardware types (capture card and VGA card) and their specifications

·         warning messages displayed

·         detailed problem description and when it occurred

 

Note:      Technical support is only offered to registered users, so please make sure your CD-Key number is ready when calling.