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Ensure that you are entering the correct user name and password for the specified FTP or SFTP server. The FTP user name and password may be different from your computers login information.
Note: If you enter a user name and password many times without successfully logging in to the server, the FTP server may be configured to reject all future attempts. If this appears to be the case, you may need to exit the application and attempt to log in again or contact your administrator to unlock the account if it has been locked.
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