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StorageExpress(TM) System: Current News
STORAGEEXPRESS(TM) SYSTEM CURRENT NEWS VOL. 3, 2/12/96
Welcome to the StorageExpress(TM) System Current News edition, updated
at least once a month, informing you of the major issues, resolutions,
current release, and product information.
ISSUES
#1 Merge issue with Windows NT* long file name data. Data can not be
restored if it needs to be merged into the FTS first. Restore is fine
for regular backup that are already in FTS.
Background
Normally a long file or directory name appear as their long name in the
FTS. However, after merging a NT backup, they are shortened to their
8.3 name (e.g. filename.doc) and you are unable to restore.
Scenario
If you need to restore a Windows NT backup that is no longer in the FTS.
You submit a Merge job to merge that backup into the FTS. The merge
completes however when viewing the FTS you see file and directory names
in the 8.3 format instead of the long names.
Workaround
Use Manual Restore option.
Expected Resolution
1st quarter 1996.
Note
This problem ONLY exists if you have to merge the Windows NT backup tape
into the FTS before you do a restore. If the Windows NT backup job is
already in the FTS the restore will work fine. Also, this is only for
Windows NT backups. Novell NetWare*, DOS*, Windows*, UNIX* and OS/2*
are not affected by this problem.
#2 Macintosh* restore fix.
Background
Macintosh namespace files can have filenames larger than the standard
DOS 8.3 (e.g. filename.doc) format. If the file name(s) is longer than
8.3, the StorageExpress system will convert the Macintosh long
filename(s) to 8.3 format on the backup tape. When the file needs to be
restored it will be converted back to the original long filename format.
Scenario
Backing up a Novell NetWare v3.11 file server with Macintosh namespace
there is a problem in the conversion of long filenames to short
filenames. Users are unable to restore a Macintosh file.
Solution
This problem has been fixed in v1.53.B.E. We highly recommend you to
upgrade to the latest release, v1.53.B.E.
Note
A NetWare 3.11 server running SMS will not let the StorageExpress system
restore DOS names that are embedded in a Macintosh name (for example, if
the DOS filename is the same as the DOS name for the parent Macintosh
directory.) If you have Macintosh name space on a 3.11 NetWare volume
do not use SMS to backup. This does not affect NetWare 3.12 or NetWare
4.x.
#3 StorageExpress Systems running software v1.51.A.E or less will
experience a problem in Central Console with all backup and restore jobs
scheduled in 1996 (i.e., leap year).
Background
The issue is in Central Console*s date conversion code and affects all
scheduling or logging activities in the Central Console software for any
date in 1996.
Scenario
For example, if you schedule a restore job for 1/3/96, Central Console
will submit the job for 1/4/96.
Solution
This problem has been fixed since v1.52.A.E. We highly recommend you to
upgrade to the latest release, v1.53.A.E.
Workaround
Here are a list of workarounds until you are able to upgrade to v1.53.
Action: Restore
Date Adjustment-1 day (Note: date shown is tomorrow, set to yesterday)
Desired Date: 1/9/96
Use This Date: 1/8/96
Date Appears As1/9/96
Action: Custom Backup
Date Adjustment-1 day (Note: date shown is tomorrow, set to yesterday)
Desired Date: 1/9/96
Use This Date: 1/8/96
Date Appears As1/9/96
Action: Activity log -- streamlined jobs
Date Adjustment-1 day prior to job execution
Desired Date: 1/9/96
Use This Date: 1/8/96
Date Appears As1/9/96
Action: Activity log -- custom jobs
Date Adjustment-2 days prior to job execution
Desired Date: 1/9/96
Use This Date: 1/7/96
Date Appears As1/9/96
Action: Browsing the FTS & Tape Catalog
Date Adjustment-1 day after execution (job appears to have run one day
later than it actually ran)
Desired Date: 1/9/96
Use This Date: 1/8/96
Date Appears As1/10/96
#4 StorageExpress Systems abending sporadically during a backup with
RWDB.NLM loaded.
Background
RWDB.NLM is responsible for the maintenance of Last Access date of
files. When the StorageExpress system backs up a file it changes the
Last Access date to the backup date. RWDB resets the Last Access date
after the backup to the date it was prior to the backup. RWDB.NLM is
also responsible for resetting the file*s Archive bit when using Custom
backups.
Scenario
RWDB.NLM is loaded on the StorageExpress system at the beginning of the
backup. In some network environments this NLM causes the StorageExpress
system to abend with a Novell NetWare *GPPE abend running process:
process* or *GPPE abend running RWDB*.
Workaround
Renaming SYS:ENGINE/NLM/RWDB.NLM on your StorageExpress System is 100%
effective at preventing any abend problem related to this NLM, but the
access date and archive settings will not be reset. This workaround
will conflict with the Grooming feature in v1.5x, and the compression
and archive features of Novell NetWare v4.x.
Expected Resolution
2nd quarter 1996.
#5 Tape drive firmware version and/or SCSI errors.
Background
The current release of software requires that the StorageExpress system
tape drives be upgraded to the latest firmware version.
Solution
Check your Configuration Report to see what firmware version your tape
drives are running. If they are not on the current firmware version
please call Branded Products Customer Support to get the latest firmware
upgrade tape.
Exabyte 8500 - 06L0
Exabyte 8500C - 0730
HP DDS-2 DAT - 9503
HP DDS-2 Autochanger DAT 9503
#6 After loading Open File Manager, the StorageExpress system does not
back up open files.
Background
Open File Manager (OFM) lets your StorageExpress system back up open
files on NetWare file servers even if other applications modify those
files during backup. OFM includes a control program you run on a
Windows workstation and software you load on your NetWare server.
For more information of Open File Manager please contact your Intel
Reseller.
Solution
When the StorageExpress system performs a backup, it should use a unique
login name for the target server if OFM is active. OFM recognizes the
StorageExpress system by this name. The default name in OFM is BACKUP.
You should create a user named BACKUP and give this user Supervisor or
Admin privileges. (On NetWare 4.x, the login must have Admin privileges
to backup NDS.)
If you used a login name other than BACKUP when you associated your
StorageExpress system with the target file server, then use Central
Console to change this login name to BACKUP.
Note
If you change the OFM login to SUPERVISOR or ADMIN and try to open a
file using that login, OFM will handle this access as if it were by the
StorageExpress system.
CURRENT SOFTWARE RELEASE
Effective February 12, 1996, StorageExpress software v1.53.B.E update
packet is available for electronic download. Version 1.53.B.E is a
Maintenance Patch for version 1.53.A.E.
StorageExpress software v1.53.A.E provides the following:
* Support for the Seiko* EZ30 Label Printer
* Integration with LANDesk(R) Management Suite v2.01
* Backup job time-out for requesting blank or additional tapes is user
definable
* Reporter application enhancements
* Correction to the GUI display when restoring volumes larger than 4 GB.
* Solutions for leap year issues as described in the beginning of this
document.
StorageExpress software maintenance release v1.53.B.E provides the
following:
* Solutions for Macintosh restore issues as described in the beginning
of this document.
* Support for Open File Manager.
For more information on Open File Manager please contact you Intel Sales
Representative.
Please note that the v1.53.x.E upgrade requires your StorageExpress
system to be running at v1.40.A.E or later.
You can find v1.53.B.E on Intel's online services. The file names are
SED1.EXE, SED2.EXE, SED3.EXE, SED4.EXE, SED5.EXE, SED6.EXE and
README.1ST.
If you are currently at v1.53.A.E there is a 3 disk maintenance patch.
You can find this on the World Wide Web at http://www.intel.com,
CompuServe and Intel*s BBS. The file names are SE153D1.EXE,
SE153D2.EXE, SE153D3.EXE. Your StorageExpress system must be running
v1.53.A.E for this patch to work.
PRODUCT INFORMATION
Support for StorageExpress system v1.4x.A.E or later
Effective 1/2/96, Branded Products Customer Support will only provide
support for customers using StorageExpress System version 1.4x.A.E or
later. There will be no support for customers using v1.30.A.E or less.
StorageExpress system software is supported for one year after Intel
stops shipping that major version. Version 1.4x will be supported until
June 1, 1996.
Central Console software running on Windows* 95 and Windows NT*
You will be able to run your Central Console software on Windows 95 and
Windows NT workstations by second quarter+, 1996. There are no plans to
have Central Console software available for OS/2* or UNIX* workstations.
Hardware Maintenance Agreements (North America only)
Mission critical components like your StorageExpress(TM) Backup Server
demand maximum, uninterrupted performance at all times. The Hardware
Maintenance Agreement provides next business day hardware replacement as
well as all software updates and upgrades. Today's enrollment offers
tomorrow's assurance that you've maximized the productivity of your
computing resources and personnel. To receive the agreement request
FaxBack 6715 or visit our support web page at
/comm-net/support/.
International customers should contact their Intel Reseller for warranty
and service information.
90 days of free support from first time you call (North America customer
only)
StorageExpress systems registered users are eligible for 90 days of
complimentary phone support for questions on installation, configuration
and product usage. This 90-day support period begins the first time you
call. After your 90-day Standard Support period expires, the Advisor
Line gives you direct access to Intel support professionals. For added
flexibility, this program gives you the choice of two payment methods:
The Intel 900 number which can be charged at a rate of $2.50 per minute
on your telephone bill (900-555-5800), or $25.00 per call on your Visa,
MasterCard or American Express card (800-404-2284).
Intel PC & LAN Products Customer Information and Support Phone numbers,
electronic document #9089
For complete information on Intel*s WEB, FTP, CompuServe, BBS, and
customer support phone numbers call 1-800-525-3019 in North America or
1-503-264-6835 at International locations and request electronic
document #9089.
Intel Network Backup Servers electronic document listing, #0109
For a current listing of available electronic documents for the
StorageExpress system, call 1-800-525-3019 in North America or
1-503-264-6835 at International locations and request electronic
document #0109.
+Estimated resolution dates of current issues are subject to change
based on additional program investigation or testing.
*Indicates brand, name, or trademark owned by another company.
Trademark information