StorageExpress(TM) System: Replacing a Corrupted File Tracker Database

   Symptoms:

   * Data not found in the FTS browser.



   * StorageExpress unit locks up frequently and unexpectedly.



   * An error message which contains "BO_ " will be displayed in the

   activity log.



   * A "Hotel California" error will be displayed on the LCD panel at the

   StorageExpress control unit



   * The FTS will constantly prune causing backups to take longer.



   Description:

   The power was cycled on the StorageExpress system without a proper

   shutdown in Central Console.  



   The StorageExpress system was rebooted during a backup, restore, merge,

   purge or prune job.



   Multiple merge jobs were submitted at once.



   Merge job was submitted when a backup job was going.



   Solutions:

   There are several methods to clean up the File Tracker System.  The

   methods are list below in the order of preference:



   *  If you are using Central Console v1.20.A.E or higher, and have been

   using the Self-Backup option, you may use the Self-Restore option to

   restore the FTS database.  Once the self restore job is finished, you

   can try the jobs again.



   *  Central Console v1.5x has a "Reset File Tracker" button available to

   clear the File Tracker.  From the main menu select "Restore," and then

   select "Browse File Tracker".  At that point you can click on the "Reset

   File Tracker" button.  If this doesn't clear up the corruption you can

   clean up the File Tracker manually by following the steps below:



   * Copy the *.btr files from the [SE_name]\sys:nullfts\ directory to the

   [SE_name\sys:engine directory.  You can do this by mapping 2 drives to

   each directory as follows:

        Attach to the StorageExpress system.

        map u:= [SE_name]\sys:engine

        map v:= [SE_name]\sys:nullfts Ncopy v:*.btr u:



   Note:  When trying to copy the files to the engine directory, an error

   may show that the file is in use and you will not be able to copy it. 

   This means that the file is in use by Btrieve.  If you are running

   Central Console v1.40AE or higher, and you receive an error when copying

   the files, click on the connect button that is on the upper left hand

   side of the menu bar.  Highlight the StorageExpress system that you are

   currently connected to, and disconnect by clicking on the disconnect



   button, then copy the files that start with "fts" from the

   SE\SYS:NULLFTS directory into the SE\SYS:ENGINE directory.



   If that does not release the file, you will have to reboot the

   StorageExpress system to release these files. 



   * If none of the above steps work, you may have to re-image the

   StorageExpress system hard drive from the StorageExpress system

   maintenance mode menu.  This will take about 20 minutes. See page 179 of

   the "Intel StorageExpress System Reference Guide" for details.