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    StorageExpress(TM) System: Current News

    
    

    STORAGEEXPRESS(TM) SYSTEM CURRENT NEWS VOL. 3, 2/12/96

    
       Welcome to the StorageExpress(TM) System Current News edition, updated
    
       at least once a month, informing you of the major issues, resolutions,
    
       current release, and product information.
    
    
    
       ISSUES
    
    
    
       #1  Merge issue with Windows NT* long file name data.  Data can not be
    
       restored if it needs to be merged into the FTS first.  Restore is fine
    
       for regular backup that are already in FTS.
    
    
    
       Background
    
    
    
       Normally a long file or directory name appear as their long name in the
    
       FTS.  However, after merging a NT backup, they are shortened to their
    
       8.3 name (e.g. filename.doc) and you are unable to restore.
    
    
    
       Scenario
    
    
    
       If you need to restore a Windows NT backup that is no longer in the FTS.
    
        You submit a Merge job to merge that backup into the FTS.  The merge
    
       completes however when viewing the FTS you see file and directory names
    
       in the 8.3 format instead of the long names.
    
    
    
       Workaround
    
    
    
       Use Manual Restore option.
    
    
    
       Expected Resolution
    
    
    
       1st quarter 1996.
    
    
    
       Note
    
    
    
       This problem ONLY exists if you have to merge the Windows NT backup tape
    
       into the FTS before you do a restore.  If the Windows NT backup job is
    
       already in the FTS the restore will work fine.  Also, this is only for
    
       Windows NT backups.  Novell NetWare*, DOS*, Windows*, UNIX* and OS/2*
    
       are not affected by this problem.
    
    
    
       #2  Macintosh* restore fix.
    
    
    
       Background
    
    
    
       Macintosh namespace files can have filenames larger than the standard
    
       DOS 8.3 (e.g. filename.doc) format.  If the file name(s) is longer than
    
       8.3, the StorageExpress system will convert the Macintosh long
    
       filename(s) to 8.3 format on the backup tape.  When the file needs to be
    
       restored it will be converted back to the original long filename format.
    
    
    
       Scenario
    
    
    
       Backing up a Novell NetWare v3.11 file server with Macintosh namespace
    
       there is a problem in the conversion of long filenames to short
    
    
    
       filenames.  Users are unable to restore a Macintosh file.
    
    
    
       Solution
    
    
    
       This problem has been fixed in v1.53.B.E.  We highly recommend you to
    
       upgrade to the latest release, v1.53.B.E.
    
    
    
       Note
    
    
    
       A NetWare 3.11 server running SMS will not let the StorageExpress system
    
       restore DOS names that are embedded in a Macintosh name (for example, if
    
       the DOS filename is the same as the DOS name for the parent Macintosh
    
       directory.)  If you have Macintosh name space on a 3.11 NetWare volume
    
       do not use SMS to backup.  This does not affect NetWare 3.12 or NetWare
    
       4.x.
    
    
    
       #3  StorageExpress Systems running software v1.51.A.E or less will
    
       experience a problem in Central Console with all backup and restore jobs
    
       scheduled in 1996 (i.e., leap year).
    
    
    
       Background
    
    
    
       The issue is in Central Console*s date conversion code and affects all
    
       scheduling or logging activities in the Central Console software for any
    
       date in 1996.
    
    
    
       Scenario
    
    
    
       For example, if you schedule a restore job for 1/3/96, Central Console
    
       will submit the job for 1/4/96.
    
    
    
       Solution
    
    
    
       This problem has been fixed since v1.52.A.E.  We highly recommend you to
    
       upgrade to the latest release, v1.53.A.E.
    
    
    
       Workaround
    
    
    
       Here are a list of workarounds until you are able to upgrade to v1.53.
    
    
    
       Action:        Restore
    
       Date Adjustment-1 day (Note: date shown is tomorrow, set to yesterday)
    
       Desired Date:  1/9/96
    
       Use This Date: 1/8/96
    
       Date Appears As1/9/96
    
    
    
       Action:        Custom Backup
    
       Date Adjustment-1 day (Note: date shown is tomorrow, set to yesterday)
    
       Desired Date:  1/9/96
    
       Use This Date: 1/8/96
    
       Date Appears As1/9/96
    
    
    
       Action:        Activity log -- streamlined jobs
    
       Date Adjustment-1 day prior to job execution
    
       Desired Date:  1/9/96
    
       Use This Date: 1/8/96
    
    
    
       Date Appears As1/9/96
    
    
    
       Action:        Activity log -- custom jobs
    
       Date Adjustment-2 days prior to job execution
    
       Desired Date:  1/9/96
    
       Use This Date: 1/7/96
    
       Date Appears As1/9/96
    
    
    
       Action:        Browsing the FTS & Tape Catalog
    
       Date Adjustment-1 day after execution (job appears to have run one day
    
       later than it actually ran)
    
       Desired Date:  1/9/96
    
       Use This Date: 1/8/96
    
       Date Appears As1/10/96
    
    
    
       #4  StorageExpress Systems abending sporadically during a backup with
    
       RWDB.NLM loaded.
    
    
    
       Background
    
    
    
       RWDB.NLM is responsible for the maintenance of Last Access date of
    
       files.  When the StorageExpress system backs up a file it changes the
    
       Last Access date to the backup date.  RWDB resets the Last Access date
    
       after the backup to the date it was prior to the backup.  RWDB.NLM is
    
       also responsible for resetting the file*s Archive bit when using Custom
    
       backups.
    
    
    
       Scenario
    
    
    
       RWDB.NLM is loaded on the StorageExpress system at the beginning of the
    
       backup.  In some network environments this NLM causes the StorageExpress
    
       system to abend with a Novell NetWare *GPPE abend running process:
    
       process* or *GPPE abend running RWDB*.
    
    
    
       Workaround
    
    
    
       Renaming SYS:ENGINE/NLM/RWDB.NLM on your StorageExpress System is 100%
    
       effective at preventing any abend problem related to this NLM, but the
    
       access date and archive settings will not be reset.  This workaround
    
       will conflict with the Grooming feature in v1.5x, and the compression
    
       and archive features of Novell NetWare v4.x.
    
    
    
       Expected Resolution
    
    
    
       2nd quarter 1996.
    
    
    
       #5  Tape drive firmware version and/or SCSI errors.
    
    
    
       Background
    
    
    
       The current release of software requires that the StorageExpress system
    
       tape drives be upgraded to the latest firmware version.
    
    
    
       Solution
    
    
    
       Check your Configuration Report to see what firmware version your tape
    
    
    
       drives are running.  If they are not on the current firmware version
    
       please call Branded Products Customer Support to get the latest firmware
    
       upgrade tape.
    
    
    
       Exabyte 8500 -           06L0
    
       Exabyte 8500C -          0730
    
       HP DDS-2 DAT -           9503
    
       HP DDS-2 Autochanger DAT 9503
    
    
    
       #6  After loading Open File Manager, the StorageExpress system does not
    
       back up open files.
    
    
    
       Background
    
    
    
       Open File Manager (OFM) lets your StorageExpress system back up open
    
       files on NetWare file servers even if other applications modify those
    
       files during backup.  OFM includes a control program you run on a
    
       Windows workstation and software you load on your NetWare server.
    
    
    
       For more information of Open File Manager please contact your Intel
    
       Reseller.
    
    
    
       Solution
    
    
    
       When the StorageExpress system performs a backup, it should use a unique
    
       login name for the target server if OFM is active.  OFM recognizes the
    
       StorageExpress system by this name.  The default name in OFM is BACKUP. 
    
       You should create a user named BACKUP and give this user Supervisor or
    
       Admin privileges.  (On NetWare 4.x, the login must have Admin privileges
    
       to backup NDS.)
    
    
    
       If you used a login name other than BACKUP when you associated your
    
       StorageExpress system with the target file server, then use Central
    
       Console to change this login name to BACKUP.
    
    
    
       Note
    
    
    
       If you change the OFM login to SUPERVISOR or ADMIN and try to open a
    
       file using that login, OFM will handle this access as if it were by the
    
       StorageExpress system.
    
    
    
       CURRENT SOFTWARE RELEASE
    
    
    
       Effective February 12, 1996, StorageExpress software v1.53.B.E update
    
       packet is available for electronic download.  Version 1.53.B.E is a
    
       Maintenance Patch for version 1.53.A.E.
    
    
    
       StorageExpress software v1.53.A.E provides the following:
    
    
    
       * Support for the Seiko* EZ30 Label Printer
    
       * Integration with LANDesk(R) Management Suite v2.01
    
       * Backup job time-out for requesting blank or additional tapes is user
    
       definable
    
       * Reporter application enhancements
    
       * Correction to the GUI display when restoring volumes larger than 4 GB.
    
       * Solutions for leap year issues as described in the beginning of this
    
    
    
       document.
    
    
    
       StorageExpress software maintenance release v1.53.B.E provides the
    
       following:
    
    
    
       * Solutions for Macintosh restore issues as described in the beginning
    
       of this document.
    
       * Support for Open File Manager.
    
    
    
       For more information on Open File Manager please contact you Intel Sales
    
       Representative.
    
    
    
       Please note that the v1.53.x.E upgrade requires your StorageExpress
    
       system to be running at v1.40.A.E or later.
    
    
    
       You can find v1.53.B.E on Intel's online services.   The file names are
    
       SED1.EXE, SED2.EXE, SED3.EXE, SED4.EXE, SED5.EXE, SED6.EXE and
    
       README.1ST.
    
    
    
       If you are currently at v1.53.A.E there is a 3 disk maintenance patch. 
    
       You can find this on the World Wide Web at http://www.intel.com,
    
       CompuServe and Intel*s BBS.   The file names are SE153D1.EXE,
    
       SE153D2.EXE, SE153D3.EXE.  Your StorageExpress system must be running
    
       v1.53.A.E for this patch to work.
    
    
    
       PRODUCT INFORMATION
    
    
    
       Support for StorageExpress system v1.4x.A.E or later
    
    
    
       Effective 1/2/96, Branded Products Customer Support will only provide
    
       support for customers using StorageExpress System version 1.4x.A.E or
    
       later. There will be no support for customers using v1.30.A.E or less.
    
    
    
       StorageExpress system software is supported for one year after Intel
    
       stops shipping that major version.  Version 1.4x will be supported until
    
       June 1, 1996.
    
    
    
       Central Console software running on Windows* 95 and Windows NT*
    
    
    
       You will be able to run your Central Console software on Windows 95 and
    
       Windows NT workstations by second quarter+, 1996.  There are no plans to
    
       have Central Console software available for OS/2* or UNIX* workstations.
    
    
    
       Hardware Maintenance Agreements (North America only)
    
    
    
       Mission critical components like your StorageExpress(TM) Backup Server
    
       demand maximum, uninterrupted performance at all times.  The Hardware
    
       Maintenance Agreement provides next business day hardware replacement as
    
       well as all software updates and upgrades.  Today's enrollment offers
    
       tomorrow's assurance that you've maximized the productivity of your
    
       computing resources and personnel.  To receive the agreement request
    
       FaxBack 6715 or visit our support web page at
    
       /comm-net/support/.
    
    
    
       International customers should contact their Intel Reseller for warranty
    
       and service information.
    
    
    
       90 days of free support from first time you call (North America customer
    
       only)
    
    
    
       StorageExpress systems registered users are eligible for 90 days of
    
       complimentary phone support for questions on installation, configuration
    
       and product usage.  This 90-day support period begins the first time you
    
       call.  After your 90-day Standard Support period expires, the Advisor
    
       Line gives you direct access to Intel support professionals.   For added
    
       flexibility, this program gives you the choice of two payment methods: 
    
       The Intel 900 number which can be charged at a rate of $2.50 per minute
    
       on your telephone bill (900-555-5800), or  $25.00 per call on your Visa,
    
       MasterCard or American Express card (800-404-2284).
    
    
    
       Intel PC & LAN Products Customer Information and Support Phone numbers,
    
       electronic document #9089
    
    
    
       For complete information on Intel*s WEB, FTP, CompuServe, BBS, and
    
       customer support phone numbers call 1-800-525-3019 in North America or
    
       1-503-264-6835 at International locations and request electronic
    
       document #9089.
    
    
    
       Intel Network Backup Servers electronic document listing, #0109
    
    
    
       For a current listing of available electronic documents for the
    
       StorageExpress system, call 1-800-525-3019 in North America or
    
       1-503-264-6835 at International locations and request electronic
    
       document #0109.
    
    
    
       +Estimated resolution dates of current issues are subject to change
    
       based on additional program investigation or testing.
    
    
    
       *Indicates brand, name, or trademark owned by another company.
    
    

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