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    Intel Smart Video Recorder: Error Messages

    Contents:

    • ERROR MESSAGES
    • DOS INSTALL ERROR MESSAGES
    • DOS DIAGNOSTICS ERROR MESSAGES
    • WINDOWS SETUP ERROR MESSAGES
    • VIDEO FOR WINDOWS ERROR MESSAGES
    • A VERSION OF DOS EARLIER THAN 5.0 IS DETECTED
    • CAN'T FIND FILE: {FILENAME}
    • DEVICE NOT READY: {MESSAGE}
    • INSTALLATION ABORTED
    • INVALID PATHNAME OR FILE NOT FOUND
    • THE INSTALL.INF FILE WAS NOT FOUND....
    • THE INTEL SMART VIDEO RECORDER WAS NOT FOUND....
    • THE SELECTED I/O ADDRESS CONFLICTS....
    • THIS COMPUTER IS RUNNING MICROSOFT WINDOWS
    • THIS COMPUTER IS RUNNING UNDER OS/2
    • UNABLE TO LOCATE AN AVAILABLE INTERRUPT
    • UNABLE TO LOCATE HELP FILE
    • AN UNDEFINED ERROR HAS OCCURRED
    • A VERSION OF DOS EARLIER THAN 5.0 IS DETECTED....
    • DIAGNOSTICS DETECTED IMPROPER SETUP OF INTEL SMART VIDEO RECORDER
    • DIAGNOSTICS PROGRAM NOT FOUND....
    • THIS COMPUTER IS RUNNING MICROSOFT WINDOWS....
    • THIS COMPUTER IS RUNNING UNDER OS/2....
    • YOU MUST RUN INSTALL PRIOR TO RUNNING THE DIAGNOSTICS
    • CAN RUN ONLY ONE COPY OF SETUP AT A TIME
    • CANNOT ACCESS REQUIRED INITIALIZATION FILE
    • INITIALIZATION LIST FILE HAS BEEN CORRUPTED
    • INSUFFICIENT MEMORY OR DISK SPACE
    • SETUP FAILED: MAKE SURE THE SOFTWARE DISK IS INSTALLED PROPERLY
    • SETUP INITIALIZATION ERROR
    • THE EXECUTABLE FILE HAS BEEN CORRUPTED
    • THE INTERRUPT VALUE READ FROM YOUR SYSTEM.INI FILE IS INVALID
    • THE INTEL SMART VIDEO RECORDER SETUP FAILED
    • THE INTEL SMART VIDEO RECORDER SETUP REPORTS "HARDWARE CONFLICT"
    • THE I/O ADDRESS READ FROM YOUR SYSTEM.INI FILE IS INVALID
    • CAN'T INITIALIZE CAPTURE DEVICE
    • CAN'T OPEN WAV INPUT DEVICE
    • CAN NOT OPEN WAVE INPUT DEVICE
    • CANNOT OPEN WAV INPUT DEVICE TO CAPTURE AUDIO
    • DIVIDE BY ZERO ERROR IN VIDCAP
    • OUT OF MEMORY
    • NO DEVICE AVAILABLE
    • UNABLE TO COPY VIDEO INFORMATION TO CLIPBOARD
    • YOU MAY ENCOUNTER DISPLAY PERFORMANCE PROBLEMS...
    
    

    ERROR MESSAGES

    
       This document contains information on the following error messages
    
       (messages are listed in the same order as this list) :
    
    
    
    

    DOS INSTALL ERROR MESSAGES

    
       A version of DOS earlier than 5.0 is detected
    
       Can't find File: {filename}
    
       Device Not Ready: {message}
    
       Installation aborted
    
       Invalid pathname or file not found
    
       The Intel Smart Video Recorder was not found
    
       The INSTALL.INF file was not found
    
       The selected I/O address conflicts....
    
       This computer is running Microsoft Windows
    
       This computer is running under OS/2
    
       Unable to locate an available interrupt
    
       Unable to locate Help file
    
    
    
    

    DOS DIAGNOSTICS ERROR MESSAGES

    
        An undefined error has occurred
    
        A version of DOS earlier than 5.0 is detected....
    
        Diagnostics detected improper setup....
    
        Diagnostics program not found....
    
        This computer is running Microsoft Windows....
    
        This computer is running under OS/2....
    
        You must run INSTALL prior to running the Diagnostics
    
    
    
    

    WINDOWS SETUP ERROR MESSAGES

    
       Can run only one copy of SETUP at a time
    
       Cannot access required initialization file
    
       Initialization list file has been corrupted
    
       Insufficient memory or disk space
    
       SETUP failed: make sure the software disk is installed properly
    
       SETUP Initialization Error
    
       The executable file has been corrupted
    
       The interrupt value read from your SYSTEM.INI file is invalid
    
       The Intel Smart Video Recorder SETUP Failed
    
       The Intel Smart Video Recorder Setup Reports "Hardware Conflict"
    
       The I/O address read from your SYSTEM.INI file is invalid
    
    
    
    

    VIDEO FOR WINDOWS ERROR MESSAGES

    
       Can't Initialize Capture Device
    
       Can't Open WAV Input Device
    
       Can not open wave input device
    
       Cannot Open WAV Input Device to Capture Audio
    
       Divide by Zero Error in VidCap
    
       Error:  "Out of Memory" 
    
       No Device Available
    
       Unable to Copy Video Information to Clipboard
    
       You May Encounter Display Performance Problems...
    
    
    
    

    A VERSION OF DOS EARLIER THAN 5.0 IS DETECTED

    
       INSTALL requires DOS v5.0 or higher.  If you receive the message that a
    
       version of DOS earlier than 5.0 is detected, and you're using a version
    
       of DOS previous to 5.0, install DOS v5.0 or higher and try running
    
       INSTALL again.
    
    
    
    

    CAN'T FIND FILE: {FILENAME}

    
       The error "Can't find File:{filename}" will occur when INSTALL tries to
    
       copy a file from the Intel Smart Video Recorder software disk that is
    
       not there.
    
    
    
       Make sure that the original Intel Smart Video Recorder software disk is
    
       being used.
    
    
    
    

    DEVICE NOT READY: {MESSAGE}

    
       The error "Device Not Ready:{message}" means that an attempt has been
    
       made to read from a floppy disk that is either defective or not in the
    
       drive.  Make sure that the floppy disk is in the correct drive and is
    
       not damaged.
    
    
    
    

    INSTALLATION ABORTED

    
       The error message "Installation Aborted" will be displayed if the user
    
       aborted the INSTALL process or if an unrecoverable error occurred.
    
    
    
       Try booting from a clean DOS 5.0 or higher disk and try running the
    
       INSTALL software again.
    
    
    
    

    INVALID PATHNAME OR FILE NOT FOUND

    
       The DOS INSTALL program does not accept Windows directory names that
    
       contain the dash ("-") or underscore ("_") characters.
    
    
    
       If your Windows directory name contains either of these characters, the
    
       INSTALL program will fail and return an "invalid pathname or file not
    
       found" error message.
    
    
    
       Rename your Windows directory to eliminate the dash and/or underscore
    
       characters, then re-run the INSTALL program.
    
    
    
    

    THE INSTALL.INF FILE WAS NOT FOUND....

    
       If you receive the error "The INSTALL.INF file was not found in the same
    
       directory as the INSTALL program" re-run INSTALL using the original
    
       Intel Smart Video Recorder Software diskette.  If INSTALL still fails, 
    
       try booting to a clean DOS 5.0 or higher disk, then re-run the INSTALL
    
       program again.
    
    
    
    

    THE INTEL SMART VIDEO RECORDER WAS NOT FOUND....

    
       If you receive the error "The Intel Smart Video Recorder was not found
    
       at the switch setting indicated on the Block Switch diagram" (found in
    
    
    
       the Intel Smart Video Recorder Installation Guide), verify that the
    
       board's switch setting matches that shown in the diagram.  If the switch
    
       settings have been changed on the board, exit the INSTALL program and
    
       turn the computer OFF.  When the computer is turned back on, the new
    
       settings will be functional.  Re-run INSTALL to verify that the correct
    
       switch has been set.
    
    
    
    

    THE SELECTED I/O ADDRESS CONFLICTS....

    
       If you receive the error "The selected I/O address conflicts with
    
       another board in the computer,  set the switches on the back of the
    
       board to another I/O address setting, exit the INSTALL program and turn
    
       the computer OFF.  When the computer is turned back on, re-run INSTALL
    
       and invoke "I/O Address" under the "Set Up Board" option.
    
    
    
    

    THIS COMPUTER IS RUNNING MICROSOFT WINDOWS

    
       The INSTALL program must be run from DOS, and will not run in a DOS
    
       window under Microsoft Windows.  If you receive this error, exit
    
       Microsoft Windows and run the INSTALL program from the DOS prompt.
    
    
    
    

    THIS COMPUTER IS RUNNING UNDER OS/2

    
       The DOS INSTALL program requires the DOS 5.0 or higher operating system;
    
       it will not run under OS/2.  If you receive this error insert a DOS 5.0
    
       or higher boot diskette and restart the system.
    
    
    
    

    UNABLE TO LOCATE AN AVAILABLE INTERRUPT

    
       To resolve the error "Unable to locate an available interrupt", try the
    
       following:
    
    
    
         *  Do a clean boot of the system.
    
    
    
         *  Check to see if any devices are assigned to IRQ 2.  Since IRQ 2 can
    
            cascade into IRQ 9, devices assigned to IRQ 2 may create a hardware
    
            conflict in your system. 
    
    
    
         *  Make sure the Intel Smart Video Recorder has its own IRQ setting
    
            and is set to one of the valid interrupts (9, 10, 11, or 15).  
    
    
    
       See document 8062 "Hardware Conflicts" for more information on resolving
    
       IRQ conflicts.
    
    
    
       Customer Report:
    
       A customer reported receiving this error after installing the Intel
    
       Smart Video Recorder in a Compaq Deskpro 486/33 machine.
    
    
    
    

    UNABLE TO LOCATE HELP FILE

    
       If the INSTALL program cannot find the help file it will return the
    
       error "unable to locate the help file" and cannot proceed without  it. 
    
       The help file should be on the Intel Smart Video Recorder Software disk.
    
    
    
       Make sure that the original Intel Smart Video Recorder Software disk is
    
       being used.
    
    
    
    

    AN UNDEFINED ERROR HAS OCCURRED

    
       The error "an undefined error has occurred" can occur if the Intel Smart
    
       Video Recorder is not properly set up prior to running the Diagnostics.
    
       To check whether it is properly set up, run the INSTALL program and
    
       invoke the "Set Up Board" option.
    
    
    
    

    A VERSION OF DOS EARLIER THAN 5.0 IS DETECTED....

    
       Diagnostics requires DOS v5.0 or higher.  If you receive the error "a
    
       version of DOS earlier than 5.0 is detected", install DOS v5.0 or higher
    
       and try again.
    
    
    
    

    DIAGNOSTICS DETECTED IMPROPER SETUP OF INTEL SMART VIDEO RECORDER

    
       The error "diagnostics detected improper setup of Intel Smart Video
    
       Recorder" indicates that the board is not properly set up.  Press ENTER
    
       key to exit out to the main menu, select the "Set Up Board" option,  and
    
       use the "I/O Address" item to properly set up your board.
    
    
    
       If the above does not work, try booting with a clean DOS 5.0 or higher
    
       diskette and running the DOS INSTALL program again.
    
    
    
    

    DIAGNOSTICS PROGRAM NOT FOUND....

    
       This error can occur if the Diagnostics program was not found in the
    
       same directory as the INSTALL program.  Use the original software
    
       diskette and re-run Diagnostics within INSTALL.
    
    
    
    

    THIS COMPUTER IS RUNNING MICROSOFT WINDOWS....

    
       If you receive the error "this computer is running Microsoft Windows",
    
       you must exit Microsoft Windows and run Diagnostics from the INSTALL
    
       program. The diagnostic VIDIAGS is a DOS only application.
    
    
    
    

    THIS COMPUTER IS RUNNING UNDER OS/2....

    
       If you receive the error "this computer is running under OS/2", insert a
    
       DOS 5.0 or higher boot diskette and restart the system.  Diagnostics
    
       requires the DOS 5.0 or higher operating system; it will not run under
    
       OS/2.
    
    
    
    

    YOU MUST RUN INSTALL PRIOR TO RUNNING THE DIAGNOSTICS

    
       The Diagnostics for the Intel Smart Video Recorder require that you must
    
       run INSTALL prior to running the Diagnostics.  Exit to DOS and run
    
       INSTALL first.
    
    
    
       This Error Message can occur when trying to run diagnostics but no I/O
    
       or IRQ information about the Intel Smart Video Recorder is found in the
    
       SYSTEM.INI.
    
    
    
    

    CAN RUN ONLY ONE COPY OF SETUP AT A TIME

    
       You can run only one copy of SETUP at a time, this error indicates that
    
    
    
       another copy of the SETUP program is already running.  Close it down if
    
       another instance of SETUP is going to be run.
    
    
    
    

    CANNOT ACCESS REQUIRED INITIALIZATION FILE

    
       The SETUP program requires access to some initialization files on the
    
       Intel Smart Video Recorder software diskette.  If you get this error
    
       indicating that SETUP cannot access a required initialization file, make
    
       sure that the original Intel Smart Video Recorder Software disk is being
    
       used.
    
    
    
    

    INITIALIZATION LIST FILE HAS BEEN CORRUPTED

    
       The SETUP program requires access to some initialization files on the
    
       Intel Smart Video Recorder software diskette.  If one of these files has
    
       been damaged or removed, the SETUP program will not run and the error
    
       "initialization list file has been corrupted" will be returned.  Make
    
       sure that the original Intel Smart Video Recorder Software disk is being
    
       used.
    
    
    
    

    INSUFFICIENT MEMORY OR DISK SPACE

    
       Symptom:
    
       The Intel Smart Video Recorder Windows SETUP program reports the error:
    
       "Insufficient memory or disk space."
    
    
    
       Description:
    
       This means that either Windows does not have enough memory to run the
    
       SETUP program, or there is not enough space on the hard drive to install
    
       the software.
    
    
    
       Solution:
    
       First try closing down other background applications (except Windows
    
       Program Manager).  If this does not clear the error message:
    
    
    
         1. Replace your VGA color driver with the standard Windows VGA 
    
            driver. 
    
    
    
         2. Install the Smart Video Recorder Windows SETUP program.
    
    
    
         3.  Reload your VGA color driver and rerun Windows in enhanced mode.
    
    
    
    

    SETUP FAILED: MAKE SURE THE SOFTWARE DISK IS INSTALLED PROPERLY

    
       If you do not have Windows Write installed on your system, SETUP will
    
       report the error "SETUP failed: make sure the software disk is installed
    
       properly" when it tries to copy the Smart Video Recorder release notes
    
       to your system.  The release notes are in Windows Write format and
    
       cannot be installed if Write is not installed.  Install Windows Write
    
       and rerun the Smart Video Recorders SETUP program.  
    
    
    
    

    SETUP INITIALIZATION ERROR

    
       The SETUP program requires access to some initialization files on the
    
       Intel Smart Video Recorder software diskette.  If one of these files has
    
       been damaged or removed, the SETUP program will not run.  If you receive
    
    
    
       the error "SETUP Initialization Error" make sure that the original Intel
    
       Smart Video Recorder Software disk is being used.
    
    
    
    

    THE EXECUTABLE FILE HAS BEEN CORRUPTED

    
       The error "the executable file has been corrupted" means the SETUP
    
       executable has been damaged.  Make sure that the original Intel Smart
    
       Video Recorder Software disk is being used.  If it is, you will need to
    
       get a new Intel Smart Video Recorder Software disk.
    
    
    
    

    THE INTERRUPT VALUE READ FROM YOUR SYSTEM.INI FILE IS INVALID

    
       The error "the interrupt value read from your SYSTEM.INI file is
    
       invalid" will occur if the interrupt address specified in the SYSTEM.INI
    
       file is not one of the interrupts supported by the Intel Smart Video
    
       Recorder.
    
    
    
       Exit Windows and run the DOS INSTALL software and use the menu option
    
       "Set Up Board" to select a valid interrupt (IRQ 9, 10, 11, or 15).
    
    
    
    

    THE INTEL SMART VIDEO RECORDER SETUP FAILED

    
       This error could be caused because the SAMPLE.AVI file included with the
    
       Intel Smart Video Recorder takes just over a megabyte of hard disk
    
       space.  The SETUP utility defaults to copying the SAMPLE.AVI to the
    
       Video For Windows subdirectory.  If there is not enough disk space for
    
       the SAMPLE.AVI file, then there will be an error beep and then a message
    
       that says: "Intel Smart Video Recorder Error:  The Intel Smart Video
    
       Recorder Setup Failed.  Make sure the software diskette is inserted
    
       properly in the disk drive."
    
    
    
       Free up some space on the hard drive and try running SETUP again.
    
    
    
    

    THE INTEL SMART VIDEO RECORDER SETUP REPORTS "HARDWARE CONFLICT"

    
       Customer report: The error "Hardware Conflict" was reported when using a
    
       Gateway P590, Adaptec 1540 SCSI adapter, Pro Audio soundboard, and
    
       Matrox PCI video card.  The error occurs if the SETUP utility detects
    
       that both IRQ 10 and 11 are used.  The PCI video card will attempt to
    
       grab the first free IRQ, finds IRQ 9, which prevents the Intel Smart
    
       Video Recorder from getting to IRQ 9, 10 or 11.
    
    
    
       The solution/workaround is to pull the PCI video card out, then with the
    
       ISA video card in the system, change the system BIOS to mark IRQ 9 or 11
    
       as "used".  Then cold boot, run the SETUP program and choose the IRQ
    
       that was set to "used".  Replace the PCI video card. (it should find a
    
       different free IRQ).
    
    
    
    

    THE I/O ADDRESS READ FROM YOUR SYSTEM.INI FILE IS INVALID

    
       The error "the I/O address read from your SYSTEM.INI file is invalid"
    
       will occur if the I/O address specified in the SYSTEM.INI file is not
    
       one of the I/O addresses supported by the Intel Smart Video Recorder. 
    
       The SETUP program will use the default address (2E4).
    
    
    
       Exit Windows, run the DOS INSTALL software and use the menu option "Set
    
    
    
       Up Board" to select a valid I/O address (2E4H, 310H, 320H, 340H, 350H,
    
       360H, 3A0H, 3B0H).
    
    
    
    

    CAN'T INITIALIZE CAPTURE DEVICE

    
       Video for Windows will give the error message "Can't Initialize Capture
    
       Device" when:
    
    
    
         *  your system has an IRQ conflict, 
    
    
    
         *  the daughter card (capture module) on the Intel Smart Video
    
            Recorder is not seated properly, or
    
    
    
         *  you've installed the Smart Video Recorder software in the wrong
    
            order.
    
    
    
         *  you did not complete the Smart Video Recorder software
    
            installation.
    
    
    
       Follow the procedures in document 8062 "Hardware Conflicts" to diagnose
    
       and resolve an IRQ conflict.
    
    
    
       If you have determined that your system does not have an IRQ conflict,
    
       make sure the daughter card is properly seated on the Intel Smart Video
    
       Recorder. See "Daughter Card Loosened in Shipping" in document 8063 for
    
       more information.
    
    
    
       If you continue to receive this error message, reinstall the Smart Video
    
       Recorder software in the correct order.  Make sure you finish the
    
       software installation by running the Smart Video Recorder Windows SETUP
    
       program.
    
    
    
       CUSTOMER REPORT
    
       Hardware conflicts between the Intel Smart Video Recorder and other
    
       boards in the customer's system were not detected by the DOS
    
       installation software's diagnostics.
    
    
    
       The customer ran the DOS installation program, installed Video for
    
       Windows, and ran the Intel Smart Video Recorder SETUP in Windows.  The
    
       Intel Smart Video Recorder was set to I/O address 2E4, IRQ 9 (also tried
    
       IRQ 15).  When loading the VidCap utility in Video for Windows, the
    
       customer received a  "cannot find a capture device" or "unable to
    
       initialize capture device" error message.  The software installation
    
       checked out fine: the device drivers were loaded and the SYSTEM.INI file
    
       was correct.  The problem appeared to be an undetected IRQ conflict. 
    
       The customer changed the Intel Smart Video Recorder setting to IRQ 10
    
       and the problem was resolved.
    
    
    
       Note: This conflict appeared when the customer was running Windows in
    
       enhanced mode.
    
    
    
    

    CAN'T OPEN WAV INPUT DEVICE

    
       The error "Can't Open WAV Input Device" can be caused by a DMA conflict
    
       between a sound board and some other board in the system.  The Intel
    
       Smart Video Recorder will not cause a DMA conflict.
    
    
    
    

    CAN NOT OPEN WAVE INPUT DEVICE

    
       Symptom:
    
        When starting capture with audio enabled the following error occurs 
    
       *Can not open wave input device.*
    
    
    
       Description:
    
       Program called ICON HEAR IT was loading from the Windows StartUp group. 
    
       The ICON HEAR IT gives multiple audio outputs each time an icon is
    
       opened or for various mouse actions.
    
    
    
       Solution:
    
       Do not load ICON HEAR IT when trying to capture video with audio.
    
    
    
    

    CANNOT OPEN WAV INPUT DEVICE TO CAPTURE AUDIO

    
       The error "Cannot Open WAV Input Device to Capture Audio" can occur when
    
       trying to capture audio in Video for Windows and  the WAV device is busy
    
       doing something else.  Video for Windows will not override the other
    
       input device and will cause an error.  To correct this problem, close
    
       down any software that may be using the WAV device.
    
    
    
    

    DIVIDE BY ZERO ERROR IN VIDCAP

    
       A "Divide by Zero Error in VidCap" usually indicates a 0 (zero) or a
    
       letter has been entered in the Frame Rate field.  To correct this
    
       problem, select the CAPTURE, VIDEO menu selections.  When the Capture
    
       Video Sequence window appears, set the FRAME RATE choice to a number
    
       between 1 and 30.
    
    
    
    

    OUT OF MEMORY

    
       Symptom:
    
       If you install ProShare Video System 200 on a system that already
    
       contains a working version of Intel Smart Video Recorder software, when
    
       running VidCap you will get the error message "Out of Memory." 
    
    
    
       Solution:
    
       Re-install the Intel Smart Video Recorder software and replace IR30.DLL
    
       at the prompt.
    
    
    
    

    NO DEVICE AVAILABLE

    
       Video for Windows reports "No Device Available" when:
    
    
    
         *  you don't have an Intel Smart Video Recorder board installed in
    
            your system AND
    
    
    
         *  you use a playback utility, such as MediaPlayer, and the Indeo
    
            Video rel2.0 drivers to play back video clips created with Indeo
    
            Video rel3.0.  
    
    
    
       To prevent this error, install the Video for Windows run-time software. 
    
       The Video for Windows run-time software is available on Microsoft's BBS
    
       and their Compuserve forum.
    
    
    
       Note: Only users who do not have a Smart Video Recorder board installed
    
       in their system are prone to receiving the "No Device Available" error
    
       message.
    
    
    
    

    UNABLE TO COPY VIDEO INFORMATION TO CLIPBOARD

    
       Video for Windows reports "Unable to Copy Video Information to
    
       Clipboard" if you have less than 580k of free memory when you try to
    
       save a single frame image to the clipboard.  To correct this problem,
    
       free up some memory and try saving the single frame image again.
    
    
    
    

    YOU MAY ENCOUNTER DISPLAY PERFORMANCE PROBLEMS...

    
       Complete error message is: You May Encounter Display Performance
    
       Problems.  Contact the Manufacturer of Your Video Board to See if an
    
       Updated Driver is Available.
    
    
    
       Video for Windows may report this error after profiling your system's
    
       display.  If Video for Windows thinks that the video drivers are not
    
       using the system resources effectively, it will issue this error
    
       message.
    
    
    
       You can avoid this error by using the most current drivers for your
    
       video card.  However, even if you are using the most current video
    
       drivers, Video for Windows will still report the error if it doesn't
    
       consider your drivers to be "optimal."
    
    
    
       Note: Profiling is done when Video for Windows is installed, as well as
    
       each time you change your video driver's resolution and color depth
    
       settings.  (This is done from your video card's control panel.) 
    
    

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