![[Intel Navigation Header]](/CONTENT/PIX/HEADER.GIF)
Intel Smart Video Recorder: Error Messages
Contents:
ERROR MESSAGES
This document contains information on the following error messages
(messages are listed in the same order as this list) :
DOS INSTALL ERROR MESSAGES
A version of DOS earlier than 5.0 is detected
Can't find File: {filename}
Device Not Ready: {message}
Installation aborted
Invalid pathname or file not found
The Intel Smart Video Recorder was not found
The INSTALL.INF file was not found
The selected I/O address conflicts....
This computer is running Microsoft Windows
This computer is running under OS/2
Unable to locate an available interrupt
Unable to locate Help file
DOS DIAGNOSTICS ERROR MESSAGES
An undefined error has occurred
A version of DOS earlier than 5.0 is detected....
Diagnostics detected improper setup....
Diagnostics program not found....
This computer is running Microsoft Windows....
This computer is running under OS/2....
You must run INSTALL prior to running the Diagnostics
WINDOWS SETUP ERROR MESSAGES
Can run only one copy of SETUP at a time
Cannot access required initialization file
Initialization list file has been corrupted
Insufficient memory or disk space
SETUP failed: make sure the software disk is installed properly
SETUP Initialization Error
The executable file has been corrupted
The interrupt value read from your SYSTEM.INI file is invalid
The Intel Smart Video Recorder SETUP Failed
The Intel Smart Video Recorder Setup Reports "Hardware Conflict"
The I/O address read from your SYSTEM.INI file is invalid
VIDEO FOR WINDOWS ERROR MESSAGES
Can't Initialize Capture Device
Can't Open WAV Input Device
Can not open wave input device
Cannot Open WAV Input Device to Capture Audio
Divide by Zero Error in VidCap
Error: "Out of Memory"
No Device Available
Unable to Copy Video Information to Clipboard
You May Encounter Display Performance Problems...
A VERSION OF DOS EARLIER THAN 5.0 IS DETECTED
INSTALL requires DOS v5.0 or higher. If you receive the message that a
version of DOS earlier than 5.0 is detected, and you're using a version
of DOS previous to 5.0, install DOS v5.0 or higher and try running
INSTALL again.
CAN'T FIND FILE: {FILENAME}
The error "Can't find File:{filename}" will occur when INSTALL tries to
copy a file from the Intel Smart Video Recorder software disk that is
not there.
Make sure that the original Intel Smart Video Recorder software disk is
being used.
DEVICE NOT READY: {MESSAGE}
The error "Device Not Ready:{message}" means that an attempt has been
made to read from a floppy disk that is either defective or not in the
drive. Make sure that the floppy disk is in the correct drive and is
not damaged.
INSTALLATION ABORTED
The error message "Installation Aborted" will be displayed if the user
aborted the INSTALL process or if an unrecoverable error occurred.
Try booting from a clean DOS 5.0 or higher disk and try running the
INSTALL software again.
INVALID PATHNAME OR FILE NOT FOUND
The DOS INSTALL program does not accept Windows directory names that
contain the dash ("-") or underscore ("_") characters.
If your Windows directory name contains either of these characters, the
INSTALL program will fail and return an "invalid pathname or file not
found" error message.
Rename your Windows directory to eliminate the dash and/or underscore
characters, then re-run the INSTALL program.
THE INSTALL.INF FILE WAS NOT FOUND....
If you receive the error "The INSTALL.INF file was not found in the same
directory as the INSTALL program" re-run INSTALL using the original
Intel Smart Video Recorder Software diskette. If INSTALL still fails,
try booting to a clean DOS 5.0 or higher disk, then re-run the INSTALL
program again.
THE INTEL SMART VIDEO RECORDER WAS NOT FOUND....
If you receive the error "The Intel Smart Video Recorder was not found
at the switch setting indicated on the Block Switch diagram" (found in
the Intel Smart Video Recorder Installation Guide), verify that the
board's switch setting matches that shown in the diagram. If the switch
settings have been changed on the board, exit the INSTALL program and
turn the computer OFF. When the computer is turned back on, the new
settings will be functional. Re-run INSTALL to verify that the correct
switch has been set.
THE SELECTED I/O ADDRESS CONFLICTS....
If you receive the error "The selected I/O address conflicts with
another board in the computer, set the switches on the back of the
board to another I/O address setting, exit the INSTALL program and turn
the computer OFF. When the computer is turned back on, re-run INSTALL
and invoke "I/O Address" under the "Set Up Board" option.
THIS COMPUTER IS RUNNING MICROSOFT WINDOWS
The INSTALL program must be run from DOS, and will not run in a DOS
window under Microsoft Windows. If you receive this error, exit
Microsoft Windows and run the INSTALL program from the DOS prompt.
THIS COMPUTER IS RUNNING UNDER OS/2
The DOS INSTALL program requires the DOS 5.0 or higher operating system;
it will not run under OS/2. If you receive this error insert a DOS 5.0
or higher boot diskette and restart the system.
UNABLE TO LOCATE AN AVAILABLE INTERRUPT
To resolve the error "Unable to locate an available interrupt", try the
following:
* Do a clean boot of the system.
* Check to see if any devices are assigned to IRQ 2. Since IRQ 2 can
cascade into IRQ 9, devices assigned to IRQ 2 may create a hardware
conflict in your system.
* Make sure the Intel Smart Video Recorder has its own IRQ setting
and is set to one of the valid interrupts (9, 10, 11, or 15).
See document 8062 "Hardware Conflicts" for more information on resolving
IRQ conflicts.
Customer Report:
A customer reported receiving this error after installing the Intel
Smart Video Recorder in a Compaq Deskpro 486/33 machine.
UNABLE TO LOCATE HELP FILE
If the INSTALL program cannot find the help file it will return the
error "unable to locate the help file" and cannot proceed without it.
The help file should be on the Intel Smart Video Recorder Software disk.
Make sure that the original Intel Smart Video Recorder Software disk is
being used.
AN UNDEFINED ERROR HAS OCCURRED
The error "an undefined error has occurred" can occur if the Intel Smart
Video Recorder is not properly set up prior to running the Diagnostics.
To check whether it is properly set up, run the INSTALL program and
invoke the "Set Up Board" option.
A VERSION OF DOS EARLIER THAN 5.0 IS DETECTED....
Diagnostics requires DOS v5.0 or higher. If you receive the error "a
version of DOS earlier than 5.0 is detected", install DOS v5.0 or higher
and try again.
DIAGNOSTICS DETECTED IMPROPER SETUP OF INTEL SMART VIDEO RECORDER
The error "diagnostics detected improper setup of Intel Smart Video
Recorder" indicates that the board is not properly set up. Press ENTER
key to exit out to the main menu, select the "Set Up Board" option, and
use the "I/O Address" item to properly set up your board.
If the above does not work, try booting with a clean DOS 5.0 or higher
diskette and running the DOS INSTALL program again.
DIAGNOSTICS PROGRAM NOT FOUND....
This error can occur if the Diagnostics program was not found in the
same directory as the INSTALL program. Use the original software
diskette and re-run Diagnostics within INSTALL.
THIS COMPUTER IS RUNNING MICROSOFT WINDOWS....
If you receive the error "this computer is running Microsoft Windows",
you must exit Microsoft Windows and run Diagnostics from the INSTALL
program. The diagnostic VIDIAGS is a DOS only application.
THIS COMPUTER IS RUNNING UNDER OS/2....
If you receive the error "this computer is running under OS/2", insert a
DOS 5.0 or higher boot diskette and restart the system. Diagnostics
requires the DOS 5.0 or higher operating system; it will not run under
OS/2.
YOU MUST RUN INSTALL PRIOR TO RUNNING THE DIAGNOSTICS
The Diagnostics for the Intel Smart Video Recorder require that you must
run INSTALL prior to running the Diagnostics. Exit to DOS and run
INSTALL first.
This Error Message can occur when trying to run diagnostics but no I/O
or IRQ information about the Intel Smart Video Recorder is found in the
SYSTEM.INI.
CAN RUN ONLY ONE COPY OF SETUP AT A TIME
You can run only one copy of SETUP at a time, this error indicates that
another copy of the SETUP program is already running. Close it down if
another instance of SETUP is going to be run.
CANNOT ACCESS REQUIRED INITIALIZATION FILE
The SETUP program requires access to some initialization files on the
Intel Smart Video Recorder software diskette. If you get this error
indicating that SETUP cannot access a required initialization file, make
sure that the original Intel Smart Video Recorder Software disk is being
used.
INITIALIZATION LIST FILE HAS BEEN CORRUPTED
The SETUP program requires access to some initialization files on the
Intel Smart Video Recorder software diskette. If one of these files has
been damaged or removed, the SETUP program will not run and the error
"initialization list file has been corrupted" will be returned. Make
sure that the original Intel Smart Video Recorder Software disk is being
used.
INSUFFICIENT MEMORY OR DISK SPACE
Symptom:
The Intel Smart Video Recorder Windows SETUP program reports the error:
"Insufficient memory or disk space."
Description:
This means that either Windows does not have enough memory to run the
SETUP program, or there is not enough space on the hard drive to install
the software.
Solution:
First try closing down other background applications (except Windows
Program Manager). If this does not clear the error message:
1. Replace your VGA color driver with the standard Windows VGA
driver.
2. Install the Smart Video Recorder Windows SETUP program.
3. Reload your VGA color driver and rerun Windows in enhanced mode.
SETUP FAILED: MAKE SURE THE SOFTWARE DISK IS INSTALLED PROPERLY
If you do not have Windows Write installed on your system, SETUP will
report the error "SETUP failed: make sure the software disk is installed
properly" when it tries to copy the Smart Video Recorder release notes
to your system. The release notes are in Windows Write format and
cannot be installed if Write is not installed. Install Windows Write
and rerun the Smart Video Recorders SETUP program.
SETUP INITIALIZATION ERROR
The SETUP program requires access to some initialization files on the
Intel Smart Video Recorder software diskette. If one of these files has
been damaged or removed, the SETUP program will not run. If you receive
the error "SETUP Initialization Error" make sure that the original Intel
Smart Video Recorder Software disk is being used.
THE EXECUTABLE FILE HAS BEEN CORRUPTED
The error "the executable file has been corrupted" means the SETUP
executable has been damaged. Make sure that the original Intel Smart
Video Recorder Software disk is being used. If it is, you will need to
get a new Intel Smart Video Recorder Software disk.
THE INTERRUPT VALUE READ FROM YOUR SYSTEM.INI FILE IS INVALID
The error "the interrupt value read from your SYSTEM.INI file is
invalid" will occur if the interrupt address specified in the SYSTEM.INI
file is not one of the interrupts supported by the Intel Smart Video
Recorder.
Exit Windows and run the DOS INSTALL software and use the menu option
"Set Up Board" to select a valid interrupt (IRQ 9, 10, 11, or 15).
THE INTEL SMART VIDEO RECORDER SETUP FAILED
This error could be caused because the SAMPLE.AVI file included with the
Intel Smart Video Recorder takes just over a megabyte of hard disk
space. The SETUP utility defaults to copying the SAMPLE.AVI to the
Video For Windows subdirectory. If there is not enough disk space for
the SAMPLE.AVI file, then there will be an error beep and then a message
that says: "Intel Smart Video Recorder Error: The Intel Smart Video
Recorder Setup Failed. Make sure the software diskette is inserted
properly in the disk drive."
Free up some space on the hard drive and try running SETUP again.
THE INTEL SMART VIDEO RECORDER SETUP REPORTS "HARDWARE CONFLICT"
Customer report: The error "Hardware Conflict" was reported when using a
Gateway P590, Adaptec 1540 SCSI adapter, Pro Audio soundboard, and
Matrox PCI video card. The error occurs if the SETUP utility detects
that both IRQ 10 and 11 are used. The PCI video card will attempt to
grab the first free IRQ, finds IRQ 9, which prevents the Intel Smart
Video Recorder from getting to IRQ 9, 10 or 11.
The solution/workaround is to pull the PCI video card out, then with the
ISA video card in the system, change the system BIOS to mark IRQ 9 or 11
as "used". Then cold boot, run the SETUP program and choose the IRQ
that was set to "used". Replace the PCI video card. (it should find a
different free IRQ).
THE I/O ADDRESS READ FROM YOUR SYSTEM.INI FILE IS INVALID
The error "the I/O address read from your SYSTEM.INI file is invalid"
will occur if the I/O address specified in the SYSTEM.INI file is not
one of the I/O addresses supported by the Intel Smart Video Recorder.
The SETUP program will use the default address (2E4).
Exit Windows, run the DOS INSTALL software and use the menu option "Set
Up Board" to select a valid I/O address (2E4H, 310H, 320H, 340H, 350H,
360H, 3A0H, 3B0H).
CAN'T INITIALIZE CAPTURE DEVICE
Video for Windows will give the error message "Can't Initialize Capture
Device" when:
* your system has an IRQ conflict,
* the daughter card (capture module) on the Intel Smart Video
Recorder is not seated properly, or
* you've installed the Smart Video Recorder software in the wrong
order.
* you did not complete the Smart Video Recorder software
installation.
Follow the procedures in document 8062 "Hardware Conflicts" to diagnose
and resolve an IRQ conflict.
If you have determined that your system does not have an IRQ conflict,
make sure the daughter card is properly seated on the Intel Smart Video
Recorder. See "Daughter Card Loosened in Shipping" in document 8063 for
more information.
If you continue to receive this error message, reinstall the Smart Video
Recorder software in the correct order. Make sure you finish the
software installation by running the Smart Video Recorder Windows SETUP
program.
CUSTOMER REPORT
Hardware conflicts between the Intel Smart Video Recorder and other
boards in the customer's system were not detected by the DOS
installation software's diagnostics.
The customer ran the DOS installation program, installed Video for
Windows, and ran the Intel Smart Video Recorder SETUP in Windows. The
Intel Smart Video Recorder was set to I/O address 2E4, IRQ 9 (also tried
IRQ 15). When loading the VidCap utility in Video for Windows, the
customer received a "cannot find a capture device" or "unable to
initialize capture device" error message. The software installation
checked out fine: the device drivers were loaded and the SYSTEM.INI file
was correct. The problem appeared to be an undetected IRQ conflict.
The customer changed the Intel Smart Video Recorder setting to IRQ 10
and the problem was resolved.
Note: This conflict appeared when the customer was running Windows in
enhanced mode.
CAN'T OPEN WAV INPUT DEVICE
The error "Can't Open WAV Input Device" can be caused by a DMA conflict
between a sound board and some other board in the system. The Intel
Smart Video Recorder will not cause a DMA conflict.
CAN NOT OPEN WAVE INPUT DEVICE
Symptom:
When starting capture with audio enabled the following error occurs
*Can not open wave input device.*
Description:
Program called ICON HEAR IT was loading from the Windows StartUp group.
The ICON HEAR IT gives multiple audio outputs each time an icon is
opened or for various mouse actions.
Solution:
Do not load ICON HEAR IT when trying to capture video with audio.
CANNOT OPEN WAV INPUT DEVICE TO CAPTURE AUDIO
The error "Cannot Open WAV Input Device to Capture Audio" can occur when
trying to capture audio in Video for Windows and the WAV device is busy
doing something else. Video for Windows will not override the other
input device and will cause an error. To correct this problem, close
down any software that may be using the WAV device.
DIVIDE BY ZERO ERROR IN VIDCAP
A "Divide by Zero Error in VidCap" usually indicates a 0 (zero) or a
letter has been entered in the Frame Rate field. To correct this
problem, select the CAPTURE, VIDEO menu selections. When the Capture
Video Sequence window appears, set the FRAME RATE choice to a number
between 1 and 30.
OUT OF MEMORY
Symptom:
If you install ProShare Video System 200 on a system that already
contains a working version of Intel Smart Video Recorder software, when
running VidCap you will get the error message "Out of Memory."
Solution:
Re-install the Intel Smart Video Recorder software and replace IR30.DLL
at the prompt.
NO DEVICE AVAILABLE
Video for Windows reports "No Device Available" when:
* you don't have an Intel Smart Video Recorder board installed in
your system AND
* you use a playback utility, such as MediaPlayer, and the Indeo
Video rel2.0 drivers to play back video clips created with Indeo
Video rel3.0.
To prevent this error, install the Video for Windows run-time software.
The Video for Windows run-time software is available on Microsoft's BBS
and their Compuserve forum.
Note: Only users who do not have a Smart Video Recorder board installed
in their system are prone to receiving the "No Device Available" error
message.
UNABLE TO COPY VIDEO INFORMATION TO CLIPBOARD
Video for Windows reports "Unable to Copy Video Information to
Clipboard" if you have less than 580k of free memory when you try to
save a single frame image to the clipboard. To correct this problem,
free up some memory and try saving the single frame image again.
YOU MAY ENCOUNTER DISPLAY PERFORMANCE PROBLEMS...
Complete error message is: You May Encounter Display Performance
Problems. Contact the Manufacturer of Your Video Board to See if an
Updated Driver is Available.
Video for Windows may report this error after profiling your system's
display. If Video for Windows thinks that the video drivers are not
using the system resources effectively, it will issue this error
message.
You can avoid this error by using the most current drivers for your
video card. However, even if you are using the most current video
drivers, Video for Windows will still report the error if it doesn't
consider your drivers to be "optimal."
Note: Profiling is done when Video for Windows is installed, as well as
each time you change your video driver's resolution and color depth
settings. (This is done from your video card's control panel.)
Trademark information