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    ProShare(TM) Software: Windows for Workgroups, Symptoms and Solutions

    Contents:

    • PROSHARE SOFTWARE: WINDOWS FOR WORKGROUPS, SYMPTOMS AND SOLUTIONS
    • USING NETBEUI AS YOUR COMMUNICATIONS PROTOCOL
    • USING NETWARE (IPX/SPX) AS YOUR COMMUNICATIONS PROTOCOL
    
    

    PROSHARE SOFTWARE: WINDOWS FOR WORKGROUPS, SYMPTOMS AND SOLUTIONS

    
       In this document you will find the most common solutions to network
    
       connection problems using ProShare  Conferencing Software under
    
       Microsoft Windows for Workgroups 3.11.
    
    
    
       The solutions depend on the network communications protocol you are
    
       using.  The two most common protocols, NetBEUI and NetWare are discussed
    
       in this document.
    
    
    
    

    USING NETBEUI AS YOUR COMMUNICATIONS PROTOCOL

    
       Symptoms:
    
    
    
         Error: "Network Name in use."
    
    
    
         Error:  "Connection timed out."
    
    
    
         Unable to make a connection.
    
    
    
       Solutions:
    
    
    
         *    Run the NetBIOS tests from the Communications Test program that
    
            comes with the ProShare   software.
    
    
    
           If any of the tests fail, see Help in the Communications Test
    
              program for more information.
    
    
    
           If the NetHeapSize test fails, add the line NetHeapSize=60 to the
    
              [386Enh] section of the Windows SYSTEM.INI file.
    
    
    
         *  Make sure the NetBIOS Net Address is correct when connecting.
    
    
    
           1.  Open the ProShare application notebook on the system that will
    
              receive the connection.
    
    
    
           2.  Click on Help, About... within the ProShare application
    
              notebook.
    
    
    
           3.  Bring the mouse pointer under the ProShare software logo.  It
    
              should turn into a check mark.
    
    
    
           4.  While the mouse pointer is a check mark, click the left mouse
    
              button until you get to "NetBIOS Network Information:".
    
    
    
           5.  Write down the Net Address that shows up.
    
    
    
           6.  Be very careful to write down the Net Address exactly as it
    
              appears! The Net Address is like a number and is case sensitive. 
    
              Any mistakes in the Net Address will cause the connection to
    
              fail.
    
    
    
               Note: The Net Address is arbitrary.  It defaults to the users
    
              name but can be changed in the Conference, Setup dialog.
    
    
    
           7.  From the calling system, retry the connection making sure that
    
              the Net Address of the person you are connecting with is typed in
    
              perfectly.
    
    
    
         *  Try increasing values for NCBS and SESSIONS.
    
    
    
           1.   Edit the PROTOCOL.INI file with a plain text editor such as
    
              Windows Notepad.
    
    
    
           2.   Find the commands NCBS and SESSIONS under the [NETBEUI] label.
    
    
    
           3.  Increase the values for NCBS and SESSIONS to 20 each and retry
    
              the connection.
    
              NCBS=20
    
              SESSIONS=20
    
    
    
               Note: If the NCBS and SESSIONS commands do not exist under the
    
              [NETBEUI] label, go ahead and add them.
    
    
    
         *  Try matching the default protocol between the two systems.
    
    
    
           1.  Open Network Setup in the Network group.
    
    
    
           2.  Click on the Drivers... button.
    
    
    
           3.  The Default Protocol will be listed at the bottom.
    
    
    
           4.  To change the Default Protocol, highlight the protocol you want
    
              from the list and click on the "Set As Default Protocol" button.
    
    
    
           5.  Check that the default protocols match between the two systems
    
              and retry the connection.
    
    
    
         *  Does Chat work?
    
    
    
            Windows for Workgroups has a Chat utility in the Network group. 
    
            Try using Chat to communicate to the other workstation.  Address
    
            any problems getting Chat to work over your network before
    
            attempting to connect using the ProShare software.
    
    
    
    

    USING NETWARE (IPX/SPX) AS YOUR COMMUNICATIONS PROTOCOL

    
       Symptoms:
    
    
    
         Error:  "NetWare Initialization Failed".
    
    
    
         Error:  "Connection timed out".
    
    
    
         Unable to make a connection.
    
    
    
       Solutions:
    
    
    
         *  Run the NetWare tests from the Communications Test program that
    
            comes with the ProShare software.
    
    
    
           If any of the tests fail, see Help in the Communications Test
    
    
    
              program for more information.
    
    
    
           If you are using IPX.COM it must be v3.10 or later.  You can check
    
              the version by typing the command NVER at the DOS prompt.
    
    
    
         *  Try increasing values for MAX_COMMANDS and MAX_SESSIONS.
    
    
    
           1. Edit the PROTOCOL.INI file with a plain text editor such as
    
              Windows Notepad.
    
    
    
           2.  Find the label [NWLINK].  Add the following two lines under the
    
              [NWLINK] label and retry the connection.
    
    
    
           MAX_COMMANDS=4
    
    
    
           MAX_SESSIONS=4
    
    
    
       * Try matching the default protocol between the two systems.
    
    
    
         - Open Network Setup in the Network group.
    
    
    
         - Click on the Drivers... button.
    
    
    
         - The Default Protocol will be listed at the bottom.
    
    
    
         - To change the Default Protocol, highlight the protocol you want from
    
            the list and click on the "Set As Default Protocol" button.
    
    
    
         - Check that the default protocols match between the two systems and
    
            retry the connection.
    
    
    
       4.  Make sure the IPX/SPX Frame Type matches between the two systems.
    
    
    
         - Open Network Setup in the Network group.
    
    
    
         - Click on the Drivers... button.
    
    
    
         - Click on "IPX/SPX..." and click on the Setup button.
    
    
    
         - Choose Frame Type from the list and click on the bubble next to
    
            Value (at the bottom).
    
    
    
         - Click on the down arrow on the right side of the Value box to see a
    
            list of available frame types.
    
    
    
         - Select a frame type.
    
    
    
         - On the second system, select the same frame type and retry the
    
            connection.
    
    
    
       Note: It doesn't matter which frame type you choose as long as it is
    
       supported by your network and it matches what is selected on the system
    
       you are connecting with.
    
    

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