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    NetportExpress(TM) XL/EL Print Servers: LED Diagnostics Error Codes

    Contents:

    • UNDERSTAND/TROUBLESHOOT THE ACTIVITY LIGHTS
    • NETPORTEXPRESS(TM) XL SERVER FAILS AFTER POST WITH RED FLASHING COS ERROR 1 30
    • FLASH UPDATE FAILS WITH A COS 702 ERROR. RESETTING THE XL/EL BRINGS UNIT BACK UP BUT FLASH UPDATE DIDN'T TAKE
    
    

    UNDERSTAND/TROUBLESHOOT THE ACTIVITY LIGHTS

    
       NetportExpress(TM) XL & EL  print server uses a 3 color Activity LED:
    
       Red, Amber & Green.
    
    
    
       COLOR               MEANING
    
       Off                 NO Power
    
       Red Steady          Malfunctioned CPU (RMA)
    
       Red Flashing        The XL/EL's self-test failed or COS error
    
       Amber Flashing      Self Test in progress
    
       Amber steady        Unable to boot the application file stored on 
    
                           the RBL file server
    
       Green steady        Ready to print, RBL boot successful
    
       Green flicker       NetportExpress print server is printing
    
    
    
       There are 3 conditions involving the Red color that are important to
    
       understand.  These are:
    
    
    
         1. Red Steady
    
    
    
            A red steady Activity LED when power is first engaged to the
    
            NetportExpress server indicates a malfunctioned CPU and that the
    
            unit has failed.  A RMA (Return Merchandise Authorization) will be
    
            required.  Please contact your vendor or Intel customer support.
    
    
    
         2. Red Flashing during POST
    
    
    
            Upon power-up, the NetportExpress server goes through a Power-On
    
            Self Test or POST.  The unit will flash amber during this POST.  If
    
            an error is discovered during the POST, the Activity LED will flash
    
            red in the following pattern:
    
    
    
                # of 
    
                Flashes          Meaning
    
                1                80186 microprocessor failure
    
                2                Flash memory checksum error
    
                3                RAM failure
    
                4                Microprocessor timer failure
    
                5                Serial port failure  (not used for EL)
    
                6                Parallel port failure
    
                7                Network interface failure
    
                8                Network interface RAM failure
    
    
    
            If the unit has an Activity LED flashing red in the pattern of 5, 6
    
            or 7 flashes, the unit will require some troubleshooting.
    
    
    
           *   If your NetportExpress server fails with a 5 or 6 blink pattern,
    
              remove all devices from the printer ports and try powering up
    
              again.
    
    
    
           *   If your NetportExpress server fails with with a 7 blink pattern
    
              you may have a bad connection to your network.  Move the unit to
    
              a different  network connection that is known to be good.  Make
    
              sure the cabling is within specifications.  A 10baseT
    
              NetportExpress server must be within 100 meters of the Hub.  For
    
    
    
              thin wire BNC, make sure the segment does not exceed 200 meters.
    
    
    
            Any other red flashing pattern (1,2,3,4,8) indicates a failed unit.
    
             You should contact your vendor or Intel Customer support for a
    
            RMA.
    
    
    
         3. Red Flashing after POST
    
    
    
            A red flashing pattern during normal operation indicates a fatal
    
            COS (Client Operating System) error has been detected.  The
    
            flashing pattern is different from the "during post" flash in that
    
            the flashing is in a 3 digit pattern: If the error is #364, the
    
            unit will flash 3 flashes, short pause, 6 flashes, short pause, and
    
            4 flashes, long pause and then repeat this pattern.  (If it blinks
    
            10 times, this is equal to a 0)  If this rare event happens, the
    
            unit will no longer communicate on the network.  Resetting the
    
            NetportExpress print server will usually solve the problem.
    
    
    
       Note:     The unit will never print until the LED is green indicating a
    
       successful RBL boot.
    
    
    
    

    NETPORTEXPRESS(TM) XL SERVER FAILS AFTER POST WITH RED FLASHING COS ERROR 1 30

    
       Symptom
    
       Upon power up, the NetportExpress(TM) XL print server fails after POST
    
       with a red flashing COS error 1 3 0.
    
    
    
       COS Error 1 3 0 Message:
    
    
    
            ether_nic_error_base
    
    
    
       Note:     The error message is independent of Token Ring or Ethernet
    
       even though it shows "ether."
    
    
    
       Description
    
       POST fails to detect the Loopback error (7 Flashes).  Even though the XL
    
       server isn't connecting to the ring, it still passes POST and the NIC
    
       driver detects that the XL server isn't connected to the ring.
    
    
    
       Solution
    
       Try a different network drop or network cable.  Verify the data rate
    
       switch is set correctly.  Try attaching the XL server as direct to the
    
       MAU as possible. 
    
    
    
       This problem has been resolved in v2.20 or higher of the application
    
       code and is available on the Intel online services in the archives
    
       NPXL1.EXE and NPXL2.EXE.
    
    
    
    

    FLASH UPDATE FAILS WITH A COS 702 ERROR. RESETTING THE XL/EL BRINGS UNIT BACK UP BUT FLASH UPDATE DIDN'T TAKE

    
       Symptom
    
       Flash update fails with a COS 702 error.  Resetting the XL/EL brings the
    
       unit back up but the Flash updated didn't take.
    
    
    
       Description
    
       If a Flash update is performed using Netport(R) Manager version below
    
       2.0 or NPAdmin on a unit to update from Flash version below v2.50 to
    
       v2.50 or above, using the down revved Netport Manager (or NPAdmin) will
    
       work, but the next time it is Flash updated the update will fail with
    
       the COS 702 error.  The cause has to do with creating message blocks for
    
       NetBIOS.  This is likely to affect those customers that updated to
    
       F02.50a (NPXFIX.EXE) or used NPAdmin.
    
    
    
       Solution
    
       The solution is to update the unit via the serial port.
    
    

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