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    LANDesk(R) Workgroup Manager Tips: Server Monitor

    Contents:

    • ERROR "SNMP SERVICE IS NOT INSTALLED ON %S. TRAP FORWARDER CANNOT BE LOADED.CONTINUE?" WHEN ATTEMPTING TO INSTALL THE LANDESK(R) WORKGROUP MANAGER
    • SNMP.EXE DR.WATSON APPLICATION ERROR
    • EVENTS ARE SHOWING UP IN THE EVENT VIEWER APPLICATION LOG, BUT NO SNMP TRAPS ARE BEING GENERATED
    
    

    ERROR "SNMP SERVICE IS NOT INSTALLED ON %S. TRAP FORWARDER CANNOT BE LOADED.CONTINUE?" WHEN ATTEMPTING TO INSTALL THE LANDESK(R) WORKGROUP MANAGER

    
       SERVER MONITOR FUNCTION.
    
    
    
       Component: Server Monitor
    
    
    
       Symptom:
    
       The following error occurs when attempting to install the LANDesk(R)
    
       Workgroup Manager Server Monitor function: "SNMP service is not
    
       installed on %s.  Trap forwarder cannot be loaded. Continue?".
    
    
    
       Description:
    
       Before you install the trap forwarder on a machine, that machine must
    
       already have TCP/IP and SNMP services installed.  The on-line help
    
       describes the steps to do this.
    
    
    
       Solution:
    
       To load TCP/IP from Windows NT*, go into control panel, select network,
    
       click on the add button, select TCP/IP.
    
    
    
       To load SNMP from Windows NT, go into control panel, select network,
    
       click on SNMP, click okay on all dialogs after that. 
    
    
    
       Note: If the install SNMP option is grayed out, then it is already
    
       installed, or there's a registry key on the machine making it think SNMP
    
       is installed. 
    
    
    
    

    SNMP.EXE DR.WATSON APPLICATION ERROR

    
       Component: Server Monitor
    
    
    
       Symptom:
    
       User received an application error on the Windows NT* Server:
    
    
    
       "Dr. Watson for Windows NT
    
       An Application error log has occurred
    
       and an application error log is being generated.
    
                                SNMP.EXE
    
       Exception: access violation (0xXXXXXXXX), Address (0xXXXXXXXX"
    
    
    
       Description:
    
       Windows NT SNMP Service provider received an internal fault.
    
    
    
       Solution:
    
       Stop the Windows NT SNMP Service and then restart it. 
    
    
    
    

    EVENTS ARE SHOWING UP IN THE EVENT VIEWER APPLICATION LOG, BUT NO SNMP TRAPS ARE BEING GENERATED

    
       Product:  LANDesk(R) Workgroup Manager, Component: Server Monitor
    
    
    
       Symptom:
    
       Events are showing up in the Event Viewer Application Log, but no SNMP
    
       Traps are being generated.
    
    
    
       Description:
    
       Either the SNMP Service is not setup or the SNMP service is in a
    
       undefined state.
    
    
    
       Solution:
    
       First check to ensure that everything is setup correctly.  
    
    
    
       Check to see if SNMP Services is sending alerts to the right computer by
    
       selecting Control Panel - Network; find SNMP Service and choose
    
       configure.  Now select Public in the Community Names then see what Trap
    
       Destinations have been defined.  
    
    
    
       If everything looks OK you may have to shut down the SNMP Service and
    
       restart it.  SNMP seems to get in a strange state and shutting the
    
       service down and restarting it will solve the problem. 
    
    

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