![[Intel Navigation Header]](/CONTENT/PIX/HEADER.GIF)
LANDesk(R) Workgroup Manager Tips: Server Monitor
Contents:
ERROR "SNMP SERVICE IS NOT INSTALLED ON %S. TRAP FORWARDER CANNOT BE LOADED.CONTINUE?" WHEN ATTEMPTING TO INSTALL THE LANDESK(R) WORKGROUP MANAGER
SERVER MONITOR FUNCTION.
Component: Server Monitor
Symptom:
The following error occurs when attempting to install the LANDesk(R)
Workgroup Manager Server Monitor function: "SNMP service is not
installed on %s. Trap forwarder cannot be loaded. Continue?".
Description:
Before you install the trap forwarder on a machine, that machine must
already have TCP/IP and SNMP services installed. The on-line help
describes the steps to do this.
Solution:
To load TCP/IP from Windows NT*, go into control panel, select network,
click on the add button, select TCP/IP.
To load SNMP from Windows NT, go into control panel, select network,
click on SNMP, click okay on all dialogs after that.
Note: If the install SNMP option is grayed out, then it is already
installed, or there's a registry key on the machine making it think SNMP
is installed.
SNMP.EXE DR.WATSON APPLICATION ERROR
Component: Server Monitor
Symptom:
User received an application error on the Windows NT* Server:
"Dr. Watson for Windows NT
An Application error log has occurred
and an application error log is being generated.
SNMP.EXE
Exception: access violation (0xXXXXXXXX), Address (0xXXXXXXXX"
Description:
Windows NT SNMP Service provider received an internal fault.
Solution:
Stop the Windows NT SNMP Service and then restart it.
EVENTS ARE SHOWING UP IN THE EVENT VIEWER APPLICATION LOG, BUT NO SNMP TRAPS ARE BEING GENERATED
Product: LANDesk(R) Workgroup Manager, Component: Server Monitor
Symptom:
Events are showing up in the Event Viewer Application Log, but no SNMP
Traps are being generated.
Description:
Either the SNMP Service is not setup or the SNMP service is in a
undefined state.
Solution:
First check to ensure that everything is setup correctly.
Check to see if SNMP Services is sending alerts to the right computer by
selecting Control Panel - Network; find SNMP Service and choose
configure. Now select Public in the Community Names then see what Trap
Destinations have been defined.
If everything looks OK you may have to shut down the SNMP Service and
restart it. SNMP seems to get in a strange state and shutting the
service down and restarting it will solve the problem.
Trademark information