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LANDesk(R) Management Suite v2.x: Printer Manager Usage Tips
Contents:
CONTENTS
This document discusses issues commonly encountered with Printer
Manager. It supplements the files in LANDesk(R) Management Suite's
Readme Viewer.
There are no topics at this time. This document will be updated as
issues arise.
EXPORT LOG TO REPORT TOOL DOES NOT GENERATE A CSV FILE OR ALLOW PRINTOUT OF THE PRINTER MANAGER LOGFILE
LANDesk(R) Management Suite v2.01x
Symptom:
When you attempt to export Printer Manager report to CSV file by
selecting the File, Export Log to Report Tool does not generate a CSV
file, allow printout, or allow purging of the Printer Manager Logfile.
Description:
This function is inoperative in LANDesk Management Suite version 2.01.
Solution:
How to print the text: Go into DOS and change to the SYS:\LANDESK
directory. Then open the PMAN.LOG file with a DOS Text Editor and print
the file out.
How to purge the file: Go into DOS and change to the SYS:\LANDESK
directory. Then open the PMAN.LOG file with a DOS Text Editor and purge
the contents manually.
PRINTER MANAGER DOES NOT DETECT PROPER PRINTER STATUS
LANDesk(R) Management Suite version 2.01x.
Symptom:
Printer Manager does not detect the proper printer status for NetPort or
JetDirect hardware.
Description:
This function is inoperative in LANDesk Management Suite version 2.01.
Solution:
Upgrade to LANDesk Management Suite 2.01b when available.
UNABLE TO READ FROM NETWORK PRINTER DEFINITION FILE
Symptom:
Error Message: "Unable to read from Network Printer Definition file. You
are not attached to the server where the Network Printer Definition file
is located. Use Network Connections options to attach to the correct
server."
Description:
the above message can occur if the path to the PDF files on the server
has not been configured in the Preferences menu.
Solution:
To configure:
Click OK on above message.
In Printer Manager Dialog select the Preferences button on toolbar
Select Paths tab.
Under the "Network Printer Definition File Path" option, insert or
browse for directory where the .PDF files are located
Click "OK" button when done.
By default, Novell places these files in the Public directory when
NetWare* is installed.
The path when inserted will look like the following example:
\\<SERVERNAME>\SYS\PUBLIC
DOES NOT DETECT THE PROPER PRINTER STATUS FOR NETPORT OR JETDIRECT PRINTERS.
Symptom
Does not detect the proper printer status for NetPort or JetDirect
printers.
Description
This function is presently inoperative in the LANDesk(R) Management
Suite 2.01a product.
Solution
Upgrade to LANDesk Management Suite 2.01b when available.
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