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LANDesk(R) Management Suite v2.x: Queue Monitor Usage Tips
Contents:
CONTENTS
This document discusses issues commonly encountered with Queue Monitor.
It supplements the files in LANDesk(R) Management Suite's Readme Viewer.
EXPORT CSV OPTION AND PURGE DATA OPTION PROBLEMS IN QUEUE MONITIR
Symptom
The Export CSV and Purge Data options appear to work in Queue Monitor,
(File|Export Log to Report Tool|Export CSV or Purge data), but really do
not.
Description
These functions are presently inoperative in the LANDesk Management
Suite 2.01 product.
Solution:
To purge data:
Go to the SYS:\LANDESK directory in DOS. Open the "QMONITOR.LOG" file
with a DOS Text Editor and purge the contents manually.
To export CSV:
Go to the SYS:\LANDESK directory in DOS. Open the "QMONITOR.LOG" file
with a DOS Text Editor and print the file.
PRINTER MANAGER DOES NOT FIND ANY PRINT SERVERS ON THE NETWORK
Symptom:
LANDesk(R) Management Suite v2.01x Printer Manager does not find any
print servers on the network.
Description:
The Preferences dialog box preferences paths are not set up correctly.
Solution:
Set up the Preferences Dialog Box paths according to the environment.
For example:
Printer log file path:
\\servername\sys\landesk
Network printer definition file path:
\\servername\sys\public
CHANGING A QUEUE STATUS FROM INACTIVE TO ACTIVE
Symptom:
How to change Queue Status from inactive to active.
Description:
To change the Queue status, the user must be an operator for that queue
or Supervisor/supervisor equivalent on the file server where the queue
was created.
Solution:
Double click the appropriate queue in the list box or select the queue
and Queue|Status from the menu. The print servers serving that queue
are listed in the drop-down list box under Attached Print Servers.
Select the Servers button to assign a print server to the selected
queue.
Tip: When you change the queue status flags, Queue Monitor will change
the queue status right away. However, the queue icon will not be
changed until the next discovery cycle, which will then reflect the
updated queue status in the netmap.
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