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    LANDesk(R) Management Suite v2.x: Printer Manager Usage Tips

    Contents:

    • CONTENTS
    • EXPORT LOG TO REPORT TOOL DOES NOT GENERATE A CSV FILE OR ALLOW PRINTOUT OF THE PRINTER MANAGER LOGFILE
    • PRINTER MANAGER DOES NOT DETECT PROPER PRINTER STATUS
    • UNABLE TO READ FROM NETWORK PRINTER DEFINITION FILE
    • DOES NOT DETECT THE PROPER PRINTER STATUS FOR NETPORT OR JETDIRECT PRINTERS.
    
    

    CONTENTS

    
       This document discusses issues commonly encountered with Printer
    
       Manager.  It supplements the files in LANDesk(R) Management Suite's
    
       Readme Viewer.
    
    
    
       There are no topics at this time.  This document will be updated as
    
       issues arise.
    
    
    
    

    EXPORT LOG TO REPORT TOOL DOES NOT GENERATE A CSV FILE OR ALLOW PRINTOUT OF THE PRINTER MANAGER LOGFILE

    
       LANDesk(R) Management Suite v2.01x
    
    
    
       Symptom:
    
       When you attempt to export Printer Manager report to CSV file by
    
       selecting the File, Export Log to Report Tool does not generate a CSV
    
       file, allow printout, or allow purging of the Printer Manager Logfile.
    
    
    
       Description:
    
       This function is inoperative in LANDesk Management Suite version 2.01. 
    
    
    
       Solution:
    
       How to print the text: Go into DOS and change to the SYS:\LANDESK
    
       directory. Then open the PMAN.LOG file with a DOS Text Editor and print
    
       the file out. 
    
    
    
       How to purge the file: Go into DOS and change to the SYS:\LANDESK
    
       directory. Then open the PMAN.LOG file with a DOS Text Editor and purge
    
       the contents manually.
    
    
    
    

    PRINTER MANAGER DOES NOT DETECT PROPER PRINTER STATUS

    
       LANDesk(R) Management Suite version 2.01x.
    
    
    
       Symptom:
    
       Printer Manager does not detect the proper printer status for NetPort or
    
       JetDirect hardware.
    
    
    
       Description:
    
       This function is inoperative in LANDesk Management Suite version 2.01. 
    
    
    
       Solution:
    
       Upgrade to LANDesk Management Suite 2.01b when available.
    
    
    
    

    UNABLE TO READ FROM NETWORK PRINTER DEFINITION FILE

    
       Symptom:
    
       Error Message: "Unable to read from Network Printer Definition file. You
    
       are not attached to the server where the Network Printer Definition file
    
       is located. Use Network Connections options to attach to the correct
    
       server."
    
    
    
       Description:
    
       the above message can occur if the path to the PDF files on the server
    
    
    
       has not been configured in the Preferences menu.
    
    
    
       Solution:
    
       To configure:
    
       Click OK on above message.
    
    
    
       In Printer Manager Dialog select the Preferences button on toolbar
    
    
    
       Select Paths tab.
    
       Under the "Network Printer Definition File Path" option, insert or
    
       browse for directory where the .PDF files are located
    
    
    
       Click "OK" button when done.
    
    
    
            By default, Novell places these files in the Public directory when 
    
       NetWare* is installed.
    
    
    
            The path when inserted will look like the following example:
    
    
    
            \\<SERVERNAME>\SYS\PUBLIC
    
    
    
    

    DOES NOT DETECT THE PROPER PRINTER STATUS FOR NETPORT OR JETDIRECT PRINTERS.

    
       Symptom
    
       Does not detect the proper printer status for NetPort or JetDirect
    
       printers.
    
    
    
       Description
    
       This function is presently inoperative in the LANDesk(R) Management
    
       Suite 2.01a product. 
    
    
    
       Solution
    
       Upgrade to LANDesk Management Suite 2.01b when available.
    
    

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