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    LANDesk(R) Management Suite v2.x: Queue Monitor Usage Tips

    Contents:

    • CONTENTS
    • EXPORT CSV OPTION AND PURGE DATA OPTION PROBLEMS IN QUEUE MONITIR
    • PRINTER MANAGER DOES NOT FIND ANY PRINT SERVERS ON THE NETWORK
    • CHANGING A QUEUE STATUS FROM INACTIVE TO ACTIVE
    
    

    CONTENTS

    
       This document discusses issues commonly encountered with Queue Monitor. 
    
       It supplements the files in LANDesk(R) Management Suite's Readme Viewer.
    
    
    
    

    EXPORT CSV OPTION AND PURGE DATA OPTION PROBLEMS IN QUEUE MONITIR

    
       Symptom
    
       The Export CSV and Purge Data options appear to work in Queue Monitor,
    
       (File|Export Log to Report Tool|Export CSV or Purge data), but really do
    
       not.
    
    
    
       Description
    
       These functions are presently inoperative in the LANDesk Management
    
       Suite 2.01 product. 
    
    
    
       Solution:
    
       To purge data:
    
    
    
       Go to the SYS:\LANDESK directory in DOS.  Open the "QMONITOR.LOG" file
    
       with a DOS Text Editor and purge the contents manually.
    
    
    
       To export CSV:
    
    
    
       Go to the SYS:\LANDESK directory in DOS.  Open the "QMONITOR.LOG" file
    
       with a DOS Text Editor and print the file.
    
    
    
    

    PRINTER MANAGER DOES NOT FIND ANY PRINT SERVERS ON THE NETWORK

    
       Symptom:
    
       LANDesk(R) Management Suite v2.01x Printer Manager does not find any
    
       print servers on the network.
    
    
    
       Description:
    
       The Preferences dialog box preferences paths are not set up correctly.
    
    
    
       Solution:
    
       Set up the Preferences Dialog Box paths according to the environment.
    
       For example:
    
    
    
         Printer log file path:
    
            \\servername\sys\landesk
    
    
    
         Network printer definition file path:
    
            \\servername\sys\public
    
    
    
    

    CHANGING A QUEUE STATUS FROM INACTIVE TO ACTIVE

    
       Symptom:
    
       How to change Queue Status from inactive to active. 
    
    
    
       Description:
    
       To change the Queue status, the user must be an operator for that queue
    
       or Supervisor/supervisor equivalent on the file server where the queue
    
       was created.
    
    
    
       Solution:
    
       Double click the appropriate queue in the list box or select the queue
    
       and Queue|Status from the menu.  The print servers serving that queue
    
       are listed in the drop-down list box under Attached Print Servers.
    
       Select the Servers button to assign a print server to the selected
    
       queue.
    
    
    
       Tip:  When you change the queue status flags, Queue Monitor will change
    
       the queue status right away.  However, the queue icon will not be
    
       changed until the next discovery cycle, which will then reflect the
    
       updated queue status in the netmap. 
    
    

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