TCP/IP Troubleshooting

If you are having trouble making an IP connection to a remote computer, or trouble receiving them, please review the following tips for a solution to your problem.

Do Not Control Your Local Computer over TCP/IP

Timbuktu Pro does not support Control connections to your own computer.

No TCP/IP Connection Tab

If the TCP/IP connection tab does not appear in the main Timbuktu Pro window, make sure that your TCP/IP software is compatible with Timbuktu Pro. Refer to the Timbuktu Pro Release Notes for the most up-to-date information.

If you are using an approved IP stack, make sure that your IP network software is working properly outside of Timbuktu Pro. Try other Windows Sockets IP applications, such as Netscape, Telnet, or FTP. If these aren't working either, the problem is more likely to be with your IP stack than with Timbuktu Pro.

Error Message: Computer Name Does Not Match

If you connect to an address saved in an address book and the computer name is an incorrect computer, the address book may have saved a dynamic IP address. That address may have since been assigned to a different computer. If your organization uses dynamic IP addressing, you may not want to use the address books.

Cannot Connect to a TCP/IP Address

If you cannot connect to an TCP/IP address, check the following:

Given below are a few reasons why you may be unable to connect to a TCP/IP address:

Possible Solutions

To use Trace Route, type "tracert <tcp/ip address>" at a DOS prompt. For example, "tracert 123.156.7.8". The response will give the TCP/IP address of every router between you and the remote address and the time it took to reach that router.

For more tips on configuring TCP/IP for Macintosh, please see the technical note at http://www.netopia.com/support/technotes/hardware/NQG_004.html.

Connection Tips

You may experience problems during a remote control session if you use any service (Control, Observe, Send, or Exchange) with the same computer you are controlling or observing.

Warning: Do not attempt to control or observe your own computer over TCP/IP; it will crash your system.