Netopia is committed to providing its customers with reliable products and documentation backed up with excellent technical support.
If you require technical support, please browse Netopia's Technical Notes and Frequently Asked Questions, available 24 hours a day on our Web site at http://www.netopia.com/support/. Most common questions and problems are addressed here.
If you are unable to resolve your issue using our online technical support, please use our online email form to send us a message. The form is at
http://www.netopia.com/support/contact_us.html
Please provide the following information about for both the host and guest computers to assist us:
Timbuktu Pro version and build number. You can find this by selecting About Timbuktu Pro from the Help menu.
Windows version, and any Service Packs installed.
Error message or symptom.
Steps to reproduce the error.
Relevant system information:
PC manufacturer and model
CPU speed
Amount of RAM installed
Video card manufacturer and model
Video device driver version
Sound card manufacturer and model
Netopia's web site is at http://www.netopia.com/.
When you are prepared, contact Netopia Customer Service on the Web, or by mail or fax.
Technical notes and Frequently Asked Questions which answer the most commonly asked questions and offer solutions for many common problems are available 24 hours a day on our Company Web site at http://www.netopia.com/support/.
Netopia Customer Service
Marketplace Tower
6001 Shellmound Street, 4th Floor
Emeryville, CA 94608
USA
(510) 420-7609
If you are not located in the United States or Canada, you can get service locally by contacting your nearest Netopia reseller or distributor. For a worldwide list of our distributors, see our Internet information resources.