Send Service Troubleshooting

If you are having trouble sending files and FlashNotes to a remote computer, or trouble receiving them, please review the following tips for a solution to your problem.

Extended Characters in File Names

File names that use symbols from the extended character set (characters with an ASCII value greater than 128, usually entered with the ALT key) may not be displayed correctly when you are selecting them in the Add Files to Send dialog box. To make sure that file names are displayed correctly, use only the characters that are visible on your computer's keyboard (with or without the SHIFT key).

Extended Characters in Folder Names

Don't use extended characters in folder names. (Timbuktu Pro lets you create a new directory in the Save Files dialog box that contains a symbol from the extended character set, but when you try to save files to that folder, the files disappear.)

Cannot Send File with Special Characters in the Name

You cannot send a file with certain diacritical marks in the file name. For example, the file Béta.txt cannot be transferred using the Send service. An error is displayed when you try to add it as an enclosure. You can work around this by putting the file in a directory and then sending the directory, or you can rename the file before sending it.

Cannot Reply to FlashNote

Unlike electronic mail, sending FlashNotes requires the sender and receiver to be running Timbuktu Pro at the same time. If you are unable to reply to a FlashNote from another Timbuktu Pro user, check to see if the other user has turned off Timbuktu Pro.

Send Command Sometimes Fails to Transfer Files Within Large Directory Enclosures

If you include a directory as an enclosure in a FlashNote, and if the path to certain subfolders is extremely long, Timbuktu Pro may not be able to transfer some of files in the lower levels of the directory.

You can avoid this by transferring individual directories from inside the parent directory.

Alternatively, you can use Exchange instead of Send.

The Send Function Reports that the Remote Computer is Out of Disk Space

There are two possibilities:

In either case, the remote user will need to solve the problem by clearing some space on the hard drive or by resetting the amount of space that Timbuktu Pro is to protect.