Exchange Service Troubleshooting

If you are having problems using the Exchange service, please review the following issues for a solution.

Extended Characters in File Names

File names that use symbols from the extended character set (characters with an ASCII value greater than 128, usually entered with the ALT key) may not be displayed correctly when you are selecting them to copy to another computer. To make sure that your file names are displayed correctly, use only the characters that are visible on your computer's keyboard (with or without the SHIFT key).

Hidden Files

If you see an unexpected "Replace files?" message when you are copying files to your computer or to a remote computer, Timbuktu Pro may be about to replace (overwrite) a hidden file. You may want to cancel the transfer and copy the file to a different folder.

File Transfer Speed

Copying many small files is significantly slower than copying one large file.

Long File Names

When copying files to Timbuktu Pro 1.x, Timbuktu Pro must shorten long file names to conform with the 8.3 name-plus-extension format. If it shortens two similar long file names to the same reduced name, it will copy the first file and then attempt to replace it when it copies the second file. Rename one of the files before copying it. (Note that Timbuktu Pro 1.x is no longer officially supported.)

Multiple Sessions

If you have an Exchange session open with a remote computer, you can't start another Exchange session with that computer until the first one is closed.

Extended Characters in Folder Names

Exchange won't prevent you from creating a folder with a symbol from the extended character set, but the symbol, which may display correctly in the Create New Folder window, will probably not be retained after it is created or after it is copied to another computer.

Subservices Not Granted

The remote computer you are connecting to may let you begin an Exchange session and then refuse to perform the desired subservice (Read, Write, or Delete). The problem can arise when only one or two of the three Exchange subservices has been granted to you. Timbuktu Pro cannot make this distinction at the time you log in, but when you try to use a subservice you aren't permitted to use, Timbuktu Pro won't let you continue.

You may be able to obtain the desired subservice on a temporary basis by contacting the Timbuktu Pro remote user.