Troubleshooting
Installing the Virtual Sampler device
If you are installing the Virtual Sampler for the first time or if you install a new version of the Virtual Sampler, you might need to install or reinstall the Virtual Sampler device. The Virtual Samper device is especially required when you work with sequencer programs. The following steps are required to install/reinstall the Virtual Sampler device on Windows 95/98:
If you have an older version of the Virtual Sampler Device installed, you must first deinstall the old driver. This does not apply to Virtual Sampler Versions prior to 1.2 ! Follow the instructions in the section below called "Deinstalling the Virtual Sampler Device" !
Installing the Virtual Sampler Device
To install the Virtual Sampler Device do the following:
Deinstalling the Virtual Sampler Device
To deinstall the Virtual Sampler Device follow these steps:
FAQ
The following FAQ can be used when you encounter problems with Virtual Sampler. It lists several questions from other Virtual Sampler users and the answers from the author.
Q: I do not hear any sound when playing Virtual Sampler notes from my keyboard or from a sequencer.
A: There are several reasons for this problem:
Q: I have assigned velocity sensitivity for my splits, but it does not have effect.
A: Check the "Receiver Channel Velocity" setting in the Settings page. If you are using the OnScreen keyboard, you can assign the velocity with the "Kbd Vel" entry in the toolbar.
Q: How can I load 94b and tts files ?
A: This is currently not possible. However, Virtual Sampler supports the 94i format (instrument format for Terratec EWS 64 series, Hoontech SoundTrack series and Guillemot MaxiSound series) and the tti format (instrument format for the Terratec EWS 64 series) as well as the popular SF2 (SoundBlaster series) format.
Q: When I start Virtual Sampler the display is corrupt, I get garbage on the screen.
A: Check you screen/graphics settings (click the right mouse button on the desktop and select "Properties"). Make sure that on the Settings page of your graphic card, the entry "Font Size" is set to "Small Fonts". Follow these steps:
Q: On startup you get the error message "MMSYSTEM263
This is not a registered MCI device".
A: This behavior can occur if one of the Media Control Interface (MCI) Devices is
disabled, not installed, or the line for the device is missing in the windows
initialization files.
To resolve this issue, follow these steps:
Installing MCI audio devices under Windows 95/98
Q: With an EWS card the sampler produces garbage output.
A: Maybe you have selected 48KHz Sample Resolution in the EWS Mixer. Reasons for the
garbage output not completely found out yet :-)
Switch the sample resolution back to 44.1 kHz. I'm working on a more general solution for
that problem
Q: With an EWS card and Cubase when selecting a virtual
MIDI port for the VSampler my computer often crashes with a blue screen.
A: I don't know, maybe Cubase has a problem with Terratecs emulated MIDI ports, with
Cakewalk for example it works fine
Use the Virtual Sampler Device and the "Virtual Sampler" Midi port. It runs fine
with any sequencer.
Q: Although I have installed an EWS 64 card, I only get DirectSound working or I get error messages
A: If you formerly had installed one of the following soundcards
check if there are the drivers for these cards left in your /Windows/System directory. The drivers are listed above in brackets. Erase these drivers. Some deinstallation programs of the listed soundcards do not completely remove the drivers.
Q: When I start Virtual Sampler I get an error message that the Virtual Sampler driver (device) version is wrong.
A: Reinstall the Virtual Sampler device. See the Virtual Sampler Device chapter for instructions on how to do that. If you don't want to reinstall the Virtual Sampler Device and you had installed it before, be sure to remove the file vsdev.drv from your /WINDOWS/SYSTEM Directory. This file must be erased manually after Virtual Sampler Device deinstallation.
Q: Although I have installed a Hoontech SoundTrack card (or Guillemot MaxiSound card), I only get DirectSound working or I get error messages.
A: If you formerly had installed a EWS 64 card (ewsaudio.drv), check if there are drivers for this card left in your /Windows/System directory. The driver is listed above in brackets. Erase this driver. Some deinstallation programs do not completely remove the drivers. You also can try to deinstall the Virtual Sampler Device. On some systems this has effect on capturing the card. Additionally starting with Version 1.5, Virtual Sampler writes a logfile into C:\VSampler.log. Please send this logfile to the author if none of the above helps.
Q: My sounds loose brightness when I play them. With DirectSound it sounds ok, but with the Terratec EWS 64 hardware something goes wrong.
A: Check if you have put the FilterFC and FilterQ parameters in the Filter Page to their maximum values (255) so that no filtering of the sound takes place. Also check the filter velocity sensitivity and set it to 0 to disable filter velocity sensitivity. Otherwise your sound will be filtered although the filter envelope is off (static filtering). In DirectSound filtering is currently not possible so the filter settings have no effect.
Q: Virtual Sampler does not recognize pitch bend wheel data.
A: Check that you have enabled receiving of pitch bend data in the Virtual Sampler Settings Page. Check also if you have set a range (in semitones) for the pitch bend wheel within the Controllers Page.
Q: On my EWS 64 the Virtual Sampler Effect settings (Hall, Chorus) have no effect.
A: In the EWS 64 FX panel check if the EQ/V-Space Send entry for the MOD device is active. Also check that Fx is selected for the effect send for the MOD device.