Technical support

Syntrillium offers free technical support for the Cool Edit 2000 family of products via email. To contact our support department, just email support@syntrillium.com. Please be sure to describe in detail the question or problem you have, and if possible, include steps to reproduce the behavior you're describing. If you do not have access to email, you can fax your questions to Syntrillium at +1-480-941-8170. Please provide a return fax number or email address.

Syntrillium does not offer technical support by phone for the Cool Edit 2000 family. Now, wait, let us explain! Cool Edit 2000 is a very powerful product, with a vast array of features. It surpasses retail products that cost several times what Cool Edit 2000 does. We have worked hard to make Cool Edit 2000 the easiest to understand, best-documented audio recording product available, but we recognize that you may have questions or problems that will require help from our technical support staff. Technical support by email is much more efficient and almost always more informative than support over the phone, and it enables us to track issues better when a complex question or problem arises.

The reason most people like phone support is that it is fast. Well, our support via email is also fast. Syntrillium is committed to responding directly to each technical support email we receive within two business days. We usually get back faster than that-- within one day, and often on the same day. Give it a try! If you're thinking "this couldn't really be any good", drop us a note by email and let us prove you wrong.