To benefit from the combined experience of other users and the StudioLine support staff, please post questions and concerns on H&M Software's online support board. You should also check the support pages on the StudioLine web site for current product information and software updates.
Support Web Site: http://www.StudioLine.net/Support/
Support Board: http://Conference.StudioLine.net/
Email: Support_US@HM-Software.com
If you have difficulty installing this software, you may telephone H&M Software's installation hotline:
USA: +1 (201) 845-3357, Ext. 3
9:00 A.M. to 5:00 P.M., Eastern Time
Europe: +49 (6074) 9130
9:00 A.M. to 5:00 P.M., Central European Time
Please have your PC turned on and the StudioLine CDROM in the drive.
Note: You have thirty days from your first call to take advantage of installation support.
Use the form on the StudioLine support web site when reporting an incident to H&M's. It will provide H&M’s personnel with helpful information about your system configuration and the circumstances under which the problem was encountered.
To assist support personnel, StudioLine keeps a log of important program events. The log files are located in the “Logs” folder of the StudioLine program folder. StudioLine automatically deletes old log files after one month. If disk space is getting sparse, then you may delete old log files earlier.
Certain program actions are recorded in a StudioLine log file. To determine the name and location of the current log file, choose Version from the Help menu.
Support personnel may ask you to change the level of detail for the StudioLine log. This is accomplished by editing the file “Relax.ini” and increasing the LogLevel.
A detailed log of publishing events is recorded in a separate FTP log. The file name of the FTP log starts with “SLG_FTP” followed by the current date in parenthesis.