Getting Help


    Adobe provides a variety of options for you to learn Illustrator, including printed guides, online Help, and tool tips. You can easily access a host of continually updated Web resources for learning Illustrator, from tips and tutorials to tech support information. Getting up to speed depends on your experience with previous versions of Illustrator.

    Finding Help for Illustrator features

    If you...

    Try this...

    Are new to Illustrator and want an overview of tools and features

    · Browse through the information in Working with Illustrator for information on specific tasks.

    · See the "Looking at the Work Area" chapter to get familiar with the work area and tools.

    · Go to the Tutorials chapter for hands-on lessons.

    · Use the Illustrator tool tips feature to help identify tools, buttons, and palette controls as you work in Illustrator. (See Using tool tips.)

    Are upgrading from a previous version of Illustrator

    · See the "What's New" chapter for information on new functionality in Illustrator CS.

    · Browse through the information in Working with Illustrator for information on specific tasks.

    Are looking for a detailed information about a feature

    · Search for the feature in Illustrator Help or looking it up in the index.

    Want to learn about free content included with Illustrator

    · Choose Help > Welcome Screen, and click Cool Extras to view a catalog of templates, brushes, styles, symbols, swatches, fonts, and sample files.

    Want a PDF version of the Illustrator User Guide and Help system

    · See the AICSHelp file on the CD.

    Want information on keyboard shortcuts

    · See the Keyboard Shortcuts appendix.

     

    Finding Illustrator training resources

    If you...

    Try this...

    Want to learn new techniques for using Illustrator

    · Complete one of the tutorials available on the Adobe Illustrator Web site.

    · Choose Help > Illustrator Online to open the main Adobe Illustrator Web page.

    · Choose Help > Online Support to go directly to the Adobe Illustrator support page.

    · Open Adobe's home page at www.adobe.com. Then select Products and click the Illustrator link.

    Note: You must have an Internet connection and an Internet browser in order to access the Adobe Web site using these commands.

    Resources on the Adobe Web site are continually updated and include the following step-by-step tutorials; updates, patches, and plug-ins; Illustrator Top Issues containing the latest Illustrator technical support solutions; technical guides; a searchable database of answers to technical questions; and links to user forums.

    Are a developer looking for technical resources

    Go to http://partners.adobe.com/asn/techresources.jsp.

    The Adobe Solutions Network (ASN) provides resources for developers, print service providers, and others interested in making the most of Adobe products and technologies. Here, you can find access to such information as SDKs, the developer knowledgebase, and technical guides for areas such as PDF, PostScript and printing technologies, fonts, XMP, and SVG.

    Are looking for a book or self-guided training option

    Visit the Adobe Press site at www.adobe.com/misc/books.html or contact your local bookseller. Adobe Press books provide in-depth training in Adobe software, including the acclaimed Classroom in a Book® series developed by experts at Adobe.

    Want information about becoming an Adobe Certified Expert, Adobe Certified Instructor, or Adobe Authorized Learning Provider

    Visit the Partnering with Adobe Web site at http://partners.adobe.com. Certification is available worldwide.

     

    Finding support for Illustrator

    If you...

    Try this...

    Want answers to common troubleshooting questions

    Choose Help > Online Support and follow the links to the Support Knowledgebase. You can browse top issues for Illustrator and search a database with answers to technical questions.

    Want customer or technical support

    · Refer to the technical support card provided with your software.

    · When you register your product, you may be entitled to technical support for up to 90 days from the date of your first call. Terms may vary depending on the country of residence. To register online, choose Help > Registration. You can also register by filling out and returning the warranty registration card included with your software package.

    · See the ReadMe installed with the program for additional information.

    · See the Adobe Illustrator support page for information on top support issues and troubleshooting information for common problems. This support page includes access to an extensive Support Knowledgebase, which you can search for answers to specific Illustrator questions and problems. To access the Adobe Illustrator support page, choose Help > Online Support.