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Internet Access Kit Readme

 
Contents:

  • General Notes.
  • Known Problems.

 
General Notes

Environment

This software runs on and is supported on Microsoft Windows® 3.x and Microsoft Windows® 95 platforms. A Macintosh version is also available that runs on either a PowerPC Macintosh with System 7.5 and 8.0 or a 68K Macintosh* with System 7.1 or greater.

* There is currently no Customer Support for the 68K based Macintosh.

Turn your Modem On!
During the Account Creation process the Telstra Big Pond® Home Internet Access Kit will attempt to automatically detect and install drivers for your Modem. Please ensure that your Modem is switched on and connected to your PC.

Account Creation
At the end of the Account Signup process the Telstra Big Pond Home systems are updated with your new account details. Make sure that you take note of the Username and Password that you select, you will need these to access the service.

Customer Support
If you run into problems or have any questions, you can contact the Telstra Big Pond Customer Support Centre on 131-282 for the cost of a local call. The CSC operates between 8am and Midnight 7 days a week. Please note that all opening times are Australian Eastern Standard or Daylight Savings Time.


Known problems

Windows 3.1x
There are 2 known issues with the Windows 3.1x installation:

  1. Newsgroups
    The Real Name (also known as Friendly Name) and Email Address are not being set for the news client. If these are not set, messages will appear to be coming from Unknown. To fix this, please follow the list of actions below:
    1. Double-click on Internet Explorer in the Microsoft Internet Explorer program group.
    2. From the View menu, select Options....
    3. Click on the Programs tab.
    4. Click on the News button.
    5. In the bottom pane, enter your Name and Email address. The Name entered is how you will be identified in the newgroups. The Email address is your username followed by @bigpond.com, i.e: if your username was jsmith, then the Email address you would enter would be jsmith@bigpond.com
    6. Click the OK button.
    7. Click the OK button.

    You are now set up for posting news articles. If you have any problems with this procedure, please contact the Telstra Big Pond Customer Support Centre on 131-282 and they will assist.

  2. STD Dialling
    If you are dialling STD to one of the Telstra Big Pond Home POPs (Points of Presence), you may encounter a bug in the dialler which results in an extra zero (0) being added to the front of the number. The way to check this is to double-click on the Telstra Big Pond Home icon (in the Microsoft Internet Explorer program group) and examine the phone number displayed. If it appears similar to 0 03 92900000 then you have this problem. To work around this, please follow the list of actions below:
    1. Open the Microsoft Internet Explorer program group.
    2. Double-click on the Telstra Big Pond Home icon.
    3. Click on the Properties button.
    4. Delete the leading zero (0) from the area code, i.e: if the area code was originally showing as 03, change it to be 3.
    5. Click the OK button.
    6. Check the phone number displayed, it should now look similar to 0 3 92900000 - don't worry about the space between the 0 and the 3, it won't affect the dialling of the number.
    7. Click the Close button.
    8. Click the Yes button in the Save Changes? dialog box that appears when you close the dialler.

    That should fix the mis-dialling. If you have trouble with this procedure, please contact the Telstra Big Pond Customer Support Centre on 131-282 and they will assist.

 

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The Telstra Big Pond Home Service is provided by On Australia Pty Ltd,
a 100% owned subsidiary of Telstra Corporation Ltd.