Our free support services consist of electronic information resources as well as phone-based evaluation and installation support.
The ColdFusion Support Forum is an excellent source of technical information, suggestions, and discussions with Allaire's technical staff, Team Allaire members, and other Web developers. You can search the valuable information contained in thousands of threads or start a thread of your own. Support Forum postings receive a response within 48 hours.
You can call Allaire Technical Support twice during your evaluation of ColdFusion at no charge. Support is available Monday through Friday from 8AM to 8PM Eastern time (except holidays). The support phone number is 888.939.2545 (U.S. and Canada)and 617.761.2100 (outside U.S. and Canada).
If you are unable to run the Verify Query or Verify Installation utilities or the example applications provided with ColdFusion, you are entitled to free installation support. Support is available Monday through Friday from 8AM to 8PM, Eastern time (except holidays). The support number is 888.939.2545 (U.S. and Canada) and 617.761.2100 (outside U.S. and Canada).
Through this support option, you can pre-purchase 5, 10, or 20 incidents at a discounted rate. Follow-up support will be provided, at no additional cost, until the incident is resolved. Unused incidents expire one year from the date of purchase. If an incident which you report is confirmed as a bug by Allaire Technical Support, your available incident balance will not be affected.
This support option provides you with unlimited support incidents for up to two specified prenamed contacts. Annual support plans can be purchased through Allaire Sales at 888.939.2545 (U.S. and Canada) or 617.761.2100 (outside U.S. and Canada).
We'll build a custom support plan to meet the specific needs of your organization or development schedule. Contact Allaire Sales at 888.939.2545 (U.S. and Canada) or 617.761.2100 (outside U.S. and Canada) for more information.
Note: Support programs subject to change. Check the Allaire Web site for the latest information.