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© Copyright Robert Vasvari, 1993-2003.
Problem Report Submission GuidelinesPlease read the following very carefully. These are simple instructions which will make it a lot easier to find and fix a problem in RBrowser. There are hundreds of various UNIX versions out there, it is impossible to test all combinations. Errors problems will occur in some situations. Please follow these guidelines, so together we can fix the problems and make RBrowser a better tool for everybody! The support email address is rbrowser@rbrowser.com Make sure you use the latest version of RBrowser. Please check Downloads.html and compare the version to the version string in the Info Panel in your copy of RBrowser. The problem you are about to report may have been fixed already. Please read Trouble Shooting and Release Notes before you submit a report. There are many problems discussed in those pages. Your problem might already be covered in there. Also, if your question is about how to do a certain operation, it is possible RBrowser can do it and it is covered in the Documentation (under the Help Menu). Logging Remote Problems: Most errors people report have to do with RBrowser not being able to connect to a particular server. If you have any problem connecting or on a running site, be sure to turn on the Transcript (Tools/Show Transcript menu). The drawer on the remote window will open up showing all traffic to and from the remote site. If it looks like the problem persists, simply copy the text from the drawer and mail it to rbrowser@rbrowser.com. In some rare instances a crash or a freeze might prevent you from getting to the transcript. If you turn on a secret default by typing this in your Terminal: Logging Crashes: The Console app (described above) provides two preference choices to keep a crash log for applications. make sure to turn those on! If RBrowser crashes please do the following: Trouble connecting to a remote host? Are any of the file operations failing? Here are the questions we will ask you, so you might as well answer them right away: |