TCM4000 Processes


  Call Management
"Somebody called for your but I can't find the note that I made to remind you….", is not a very helpful comment. With TCM4000 it is very easy for anyone on the system to quickly and easily make a note of the caller's name, a brief message and then to make a reminder in a TCM User diary. No more lost messages. All calls can be recorded and annotated. This is not so much call logging in the mechanical way that traditional call loggers intercept the telephone signal and record, time, date and duration of a call to a particular extension, it is rather the putting the flesh on the bones of such systems by allowing the annotation of the content of the call. TCM works with PhoneX, the leading UK call logging system from Mind (CTI) Ltd.

Campaign Manager
TCM4000's Campaign Manager makes sure that you don't send the same letter to the same person more times than you intend to. This is perfect in situations where you have an increasing or decreasing number of records in your database and you have a campaign which involves a series of letters and e-mails.

Cold Calling
We have this somewhere

Computer Telephony Integration (CTI)
TCM4000 uses TAPI to screenpop and autodial and can work with various telephone systems to give this functionality