We all now understand that some people
are a wiz with spreadsheets, others make a wordprocessor sing and
dance and those with a gift (and some knowledge) keep the computers
going. But not everyone grasps at the same pace how to use a piece
of software, or how to do a job.
However, using TCM isnt rocket science. Its about
consistency, its about using common sense. Its about
realising that with the right approach to work the sum of the parts
of the organisation can be greater than the whole.
Using TCM is basically very straightforward, its about
managing the way in which telephone calls are made and received.
Simple. Common Sense.
Its about the way in which files and documents are saved and
stored.
Simple. Common Sense.
And TCM is about consistently centralising information to avoid
duplication of effort and wasted resources.
Simple. Common Sense.
By explaining what the system is about how to use it, and the very
real benefits that can flow from TCM then the system rapidly becomes
accepted. |
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We can make sure that personnel can
use the system and understand what they are doing. We can identify
your training needs and structure courses accordingly.
Not every TCM user has to know how to use every part of the system.
For example, those users who only make or receive telephone calls
need to know only that element of the system, plus how to read the
information held on the system. Other users involved with letter
writing, for example, would need to learn the document management
aspects.
A simple analysis of activity can identify your training needs.
TCMs powerful Marketing and Reports modules, although very
easy to use, are a specialist layer of functionality dependant upon
the data stored within TCM.
Hands on training can help users quickly get to grips with issues
involved in making the most of the data at their disposal in TCM and
can get your first Mail Shots or telemarketing campaign off to a
flying start! |