Trouble Shooting
E-mail | Uninstall | Import data from Outlook | Moving a locally installed TCM4000 system to a server | How do I....
 
Indexing After import of data using the TCM Import Wizard
After importing an existing database into TCM you will need to index the companies and contacts.

TCM 4000
Log on to TCM as a user who has access to the TCM setup options screen. From the 'File' menu select 'Setup'. When the TCM 4000 setup screen appears click on the 'Administrative' tab and then 'Indexing'. Click the 'Rebuild' button. When the 'Rebuild indexes' screen appears click on the 'Tick all' button and then 'Start' to begin the rebuild of the TCM indexes.

TCM version 3
Log on to TCM as the administrator and from the 'Tools' menu select 'Rebuild index file'. When the TCM version 3 'indexing properties' screen appears tick all the index boxes that are available. Once you have done this click on the 'Rebuild' button to begin the rebuild of the TCM indexes.
 
 
After entering a new company or contact
After you have entered a new contact or company into TCM they will be indexed during idle time on your computer. For this reason you may find that if you search for someone immediately after adding them you don't get any matches when you search for them. The reason for this is because your computer hasn't had chance to add them to the index. To add the new contact or company to the index immediately double click on the 'Background processing' icon that you will find to the right of the TCM user name that you can see on the TCM status bar.

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E-mail Error message when downloading e-mail in Windows® 2000
I receive an error message when I download my e-mail in Windows 2000.

To fix this problem please click the link below to download the latest TCM4000 Service Pack. Once you have downloaded the Service Pack locate the folder where you saved the Service Pack and then double click with the left mouse button on the file tcm4000_service_pack_uk.exe to start the Service Pack installer.
Download the latest TCM4000 Service Pack

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Uninstall I'd like to uninstall TCM
To uninstall TCM do the following:

Make sure that you have a recent back-up of your system before proceeding with the uninstall.

TCM4000
Close down the TCM CEFile if it is running. Run the TCM setup again and on the the 'Type of installation' screen select the 'Uninstall' option. Before proceding with the uninstall please read the instructions carefully.

Important information: When you uninstall TCM4000 all the data in the folders that you have set the TCM4000 paths too will be deleted and is unrecoverable. Please make sure that if you have pointed the TCM4000 paths to any folders that contain important documents, images, etc. such as My Documents that you change the TCM4000 paths back to their default settings before proceeding with the uninstall.

TCM version 3
1.
Close down the TCM CEFile if it is running and remove the 'TCM CEFile' entry from your 'StartUp' folder.

2. Using Windows Explorer or My Computer locate and delete the 'TCM' folder. If you used the default settings during installation you will find the 'TCM' folder in 'C:\Program files' folder. This will delete the actual TCM program files.

3. Again using Windows Explorer or My Computer locate and delete the 'TCM Paths' folder. If you used the default settings during installation you will find the 'TCM Paths' folder in 'C:\'. This will delete the TCM data files so anything you have entered into TCM will be lost.

During the installation of TCM an entry is added to the Windows Registry. This entry does not effect the running of your computer in any way but if you want to remove the entry please do the following. Please note that making changes to the Windows registry can render your system unusable, if you are not confident about removing the TCM entry then don't.
1. Open the 'Registry Editor' and make a back-up of your registry.
2. Locate the 'HKEY_CURRENT_USER\Software\Apt' folder and right click on it.
3. From the menu that appears select 'Delete'
4. When the 'Confirm Key Delete' box appears click on the 'Yes' button to remove the entry.
 
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Outlook I'd like to import my Outlook contacts
To import your Outllok contacts please follow the steps below:
1. Open Outlook and from the File menu select the Import and Export option.
2. When the Import and Export Wizard opens select the Export to a file option and click Next
3. On the next screen select the Comma Separated Values (Windows) option and click Next
4. Select the Outlook folder that you wish to export your contacts from and click Next.
5. Give the .CSV file that is going to be created a descriptive name and make a note of where it will be created. Once you have done this click Next.
6. On the final screen of the Import and Export Wizard click Finish.
7. Once the Export has finished open the .CSV file that you have created in a spreadsheet program and make sure that the data for the contacts lines up in the correct columns.
8. Save the edited .CSV file and then open TCM.
9. From the Wizards menu select the Import Wizard. When the Import Wizard opens select the ...from File option and locate the .CSV file that you have created.
10. Follow the instructions on each screen of the TCM Import Wizard carefully and the Contacts data from Outlook will be imported into TCM.
 
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Moving a locally installed TCM system to a server




If you have upgraded your single user verson of TCM4000 to a multi user version and want to now move the TCM4000 system and filing folders to your server please take the following steps.


Server
1. Install TCM4000 onto the server using your exising copy of TCM4000. Once TCM4000 is installed on the server start the program. On the TCM4000 log-on screen click on the 'Advanced' button. When the advanced options appear select 'Enter an Activation Code'. When the Activation code screen appears enter the Activation code that you were given by your TCM4000 dealer and click on the 'OK' button.
2. Copy the TCM4000 System folder from the computer where TCM4000 was originally installed onto the server and then share the TCM folder. If you installed TCM4000 with the default settings you will find the system folder in C:\Progam Files\TCM
3. Copy the TCM Paths folder from the computer where TCM4000 was originally installed onto the server and then share the TCM Paths folder. If you installed TCM4000 with the default settings you will find the TCM Paths folder in the root of C:\
4. Click here to download the latest TCM4000 Service Pack. Once you have downloaded the service pack locate the folder where you downloaded the service pack and then double click on the file with the left mouse button to install it.

Clients

1. Map the shared TCM and TCM Paths folders on the server to the workstation, giving each folder a drive letter. You can do this using 'Network Neighborhood' or 'My Network Places'
1. Install TCM4000 from the original CD using the 'Workstation' option.
2. During the installation you will need to select the paths to the main TCM program folder and also the TCM Paths folder on the server.
3. Once TCM4000 has been installed on the workstation start it and on the TCM4000 log-on screen click the 'Advanced' button. When the advanced options appear select 'Enter an Activation Code'. When the Activation code screen appears enter the Activation code that you were given by your TCM4000 dealer and click on the 'OK' button.