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Help Desk Processes
TCM4000 has the ultimate in recording faults and of providing
consistent answers and accurate reporting on all Help Desk matters.
Calls to the Help desk are recorded in the TCM4000 database, if no
record for the caller exists then a record can be quickly created, if
the caller exists then their previous call history is available. The
content of the call is recorded quickly, elegantly and consistently with
the TCM Templates by means of a few mouse clicks and, if responses are
required then the TCM4000 e-mail system can used to send out information
by way of standard Library e-mails or annotations made with the Template
buttons. The Reporting system in TCM can give instant and ongoing
reports as to the Help desk activities and, very importantly, notify you
of trends with any particular faults or questions.
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