TCM4000 Processes


Failed E-mail Management
TCM4000's advanced e-mailer provides full administrative functions and automatic filing of all e-mails, including failed e-mails.

Family Membership
If you operate in a fast moving environment you need to know the status of deliveries. TCM4000's Expediter allows you to chase up your suppliers and record and report on the state of supply.

Fast Track Reports
If you want to find out who you (or any or all of your TCM4000 users) have telephoned, written to, had a meeting with or made some kind of note about, then TCM4000s Report and Analysis Wizard can give you the answers. The Fast Track reports are based on a search within a particular time period and so search only on the items in the Daily Archive which is quicker than the full Reports search which can go through every record in the system. The Reports can be viewed in the TCM4000 previewer, Virtual Folders can be produced or the report can be copied to Excel where it can then be sliced, diced or pivoted as you require.

File Transfer to Web Site
There is no need to step outside of TCM4000 in order to send or recive information from your website. TCM4000 is web enabled with its' own TCM Web Site Administrator which enables you to publish information from the TCM database to your web site selectively or in bulk. Similarly you can download information sent by others to your website.

Flash Reports
Fast Track Reports are quick, but Flash Reports are just that, there in a Flash! Based on indexed fields these reports can give you a rapid count of matching criteria and then allow you to drill down for the list of items which make up the total which are then hyperlinked to the TCM4000t records. You can take this a stage further by simply clicking to make a Table of the records which then allows you to add columns of field data and to review the entire folder contents of each record on screen from the tabulated list. A quick and powerful tool for review specific data or for passing on lists to be worked on by others.

Forecasting
TCM4000's Forecaster covers both Sales and Purchase Forecasting and allows you to get quick answers from your database as to what is coming in, or likely to come in, and what you are committed to. Various controls limit the amount that users can see so that only authorised personnel have an overview of what is in the system. Saves days of work in preparing forecasts in larger organisations and allows you a full view of the background to each forecast and the probability factor has pop up user defined rules so that all users know how to forecast each time them set the probability factor.

Forms
TCM4000 + Workflow System has been designed so that every record field and many other items can be merged into either a Word document or an html form, thereby enabling much time to be saved in manually filling in forms.

Form Submission management
Form submissions are those pages on your Website which allow your visitors to enter details, either of themselves or their requirement, bug reports or whatever. The information returned to you from your Internet Service Provider with regard to these forms comes in the form of an e-mail which contains field names and the information provided by the visitor. This information often has to be tediously transcribed into your database or simply drops through the cracks in your exisiting system. TCM4000 automatically creates Contact and Company records in the TCM database from this information and can propulate other user defined fields as required. Any subsequent e-mails can be automatically filed into the appropriate existing TCM folder(s). In each case, a selected TCM4000 User can be notified that the event has taken place in order that they can follow up as required