TRAINING
 
Hit the ground running
when you install TCM
We can carry out training on
the job or in a classroom
We all now understand that some people are a wiz with spreadsheets, others make a wordprocessor sing and dance and those with a gift (and some knowledge) keep the computers going. But not everyone grasps at the same pace how to use a piece of software, or how to do a job.

However, using TCM isn’t rocket science. It’s about consistency, it’s about using common sense. It’s about realising that with the right approach to work the sum of the parts of the organisation can be greater than the whole.

Using TCM is basically very straightforward, it’s about managing the way in which telephone calls are made and received.
Simple. Common Sense.

It’s about the way in which files and documents are saved and stored.
Simple. Common Sense.

And TCM is about consistently centralising information to avoid duplication of effort and wasted resources.
Simple. Common Sense.

By explaining what the system is about how to use it, and the very real benefits that can flow from TCM then the system rapidly becomes accepted.
We can make sure that personnel can use the system and understand what they are doing. We can identify your training needs and structure courses accordingly.

Not every TCM user has to know how to use every part of the system.
For example, those users who only make or receive telephone calls need to know only that element of the system, plus how to read the information held on the system. Other users involved with letter writing, for example, would need to learn the document management aspects.

A simple analysis of activity can identify your training needs.

TCM’s powerful Marketing and Reports modules, although very easy to use, are a specialist layer of functionality dependant upon the data stored within TCM.

Hands on training can help users quickly get to grips with issues involved in making the most of the data at their disposal in TCM and can get your first Mail Shots or telemarketing campaign off to a flying start!