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Internet Access Kit Readme

 
Contents:

  • General Notes.
  • Known Problems.

 
General Notes

Environment
This software runs on and is supported on Microsoft Windows® 95. This version of the Telstra Internet Access Kit includes Microsoft Internet Explorer™ 4.01.

Turn your Modem On!
During the Account Creation process the Telstra Internet Access Kit will attempt to automatically detect and install drivers for your Modem. Please ensure that your Modem is switched on and connected to your PC.

Apply for an Internet Access Account
If you want to create a new Internet Access Account with Telstra Big Pond® Home, return to the previous menu and select the Apply for an Internet Access Account option. At the completion of the signup process the Telstra Big Pond Home systems will be updated with your login information. This process can take up to 10 minutes. Please note of the Username and Password that you select during signup, you will need these to access the service.


Back to the Setup page.

What to do if you already have an Account with Telstra Big Pond Home?
If you already have an Internet Access Account with Telstra Big Pond® Home and you want to setup a second or subsequent PC to allow you to connect, return to the previous menu and follow the instructions provided under the Configure this PC option. 

If you do not want to change your Internet configuration settings
If you already have an Internet connection set up on this computer and you don't want to change it,

  1. select Programs, Internet Explorer, Connection Wizard
    (This will start the Internet Connection Wizard)
  2. select the option "I already have an Internet Connection and I do not want to change it", as shown on the screen below

     

  3. click Next and then Finish to complete the procedure and exit the Wizard.

Back to the Setup page.

Customer Support
If you run into problems or have any questions, you can contact the Telstra Big Pond Customer Support Centre on 131-282 for the cost of a local call. The CSC operates between 8am and Midnight, 7 days a week. Please note that all opening times are Australian Eastern Standard Time or Daylight Savings Time.

Keep your Windows 95 CD or Disks handy!
If you have never installed Internet or TCP/IP software on your PC, you may be asked during the installation process to provide some additional files from your Windows 95 distribution media. Please have it handy!
 
Known problems
There are three known problems with the Windows 95 installation:

  1. Installation Stalling
    If you have not previously installed any Internet software you will have to reboot your PC twice during this install. After the second reboot, your PC may start up and go to the standard Windows desktop without continuing the installation. If this happens, double-click on the Internet Explorer icon on the desktop to continue the installation and start the signup process.
  2. Installation over previously installed Microsoft Internet Explorer version 4 (IE4)
    If after the fist reboot your PC starts up and goes to the standard Windows desktop without continuing the installation, you most probably already had IE4 installed in the past. To continue with installation and signup process double-click on the Internet Explorer icon on the desktop or re-insert the CD.
  3. STD Dialling
    If you are dialling STD to one of the Telstra Big Pond Home POPs (Points of Presence), you may encounter a bug in the dialler which results in an extra zero (0) being added to the front of the number. The way to check this is to double-click on the The Internet icon on the desktop and examine the phone number displayed. If it appears similar to 0 03 92900000 then you have this problem. Click the Cancel button after checking, Internet Explorer will then fail to find the site its trying to open. Click OK in the dialog box and then close Internet Explorer. To work around this, please follow the list of actions below:
    1. Click the Start button and select Programs, then Accessories and then Dial-Up Networking from the menus.
    2. Right-click on the Telstra Big Pond Home icon and select Properties from the menu.
    3. Delete the leading zero (0) from the area code, i.e: if the area code was originally showing as 03, change it to be 3
    4. Click the OK button.
    5. Close the Dial-Up Networking folder.
    6. Double-click the The Internet icon on the desktop.
    7. Check the phone number displayed, it should now look similar to 0 3 92900000 - don't worry about the space between the 0 and the 3, it won't affect the dialling of the number.
    8. Click the Cancel button if you do not wish to dial in at this time.

    That should fix the dialling problem. If it has not or you have trouble with this procedure, please contact the Telstra Big Pond Customer Support Centre on 131-282 and they will assist.

 

Back to the Setup page.


The Telstra Big Pond Home Service is provided by On Australia Pty Ltd,
a 100% owned subsidiary of Telstra Corporation Ltd.

Windows 95, Internet Explorer are registered trademarks of Microsoft Corporation.