Interface java.telephony.callcenter.events.AgentTermEv
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Interface java.telephony.callcenter.events.AgentTermEv
- public interface AgentTermEv
- extends Object
- extends CallCentEv, TermEv
AgentTerminalEvent encapsulates a ACD event and is sent to
AgentTerminal observers.
-
getACDAddress()
- This returns the ACDAddress the agent is or
was logged into.
-
getAgentAddress()
- This returns the Agent's Address that is associated
with the given AgentTerminal.
-
getAgentID()
- This returns the Agent's ID.
-
getState()
- This returns the Agent's state.
getACDAddress
public abstract ACDAddress getACDAddress()
- This returns the ACDAddress the agent is or
was logged into.
getAgentID
public abstract String getAgentID()
- This returns the Agent's ID.
getState
public abstract int getState()
- This returns the Agent's state.
getAgentAddress
public abstract Address getAgentAddress()
- This returns the Agent's Address that is associated
with the given AgentTerminal.
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