Interface java.telephony.callcenter.events.ACDAddrEv
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Interface java.telephony.callcenter.events.ACDAddrEv
- public interface ACDAddrEv
- extends Object
- extends CallCentEv, AddrEv
ACDAddressEvent encapsulates a ACD event and is sent to ACD Address
observers.
-
getAgentAddress()
- This returns the Agent's Address that is associated
with the given AgentTerminal.
-
getAgentID()
- This returns the Agent's ID.
-
getAgentTerminal()
- This returns the Agent's Terminal.
-
getState()
- This returns the Agent's state.
-
getTrunks()
- Returns an array of all Trunks currently being used for this Call.
getAgentTerminal
public abstract AgentTerminal getAgentTerminal()
- This returns the Agent's Terminal.
getAgentID
public abstract String getAgentID()
- This returns the Agent's ID.
getState
public abstract int getState()
- This returns the Agent's state.
getAgentAddress
public abstract Address getAgentAddress()
- This returns the Agent's Address that is associated
with the given AgentTerminal.
getTrunks
public abstract CallCenterTrunk[] getTrunks() throws PlatformException
- Returns an array of all Trunks currently being used for this Call.
If there are no Trunks being used, this method returns null.
- Returns:
- An array of Trunks, null if there are
none.
- Throws: PlatformException
- A platform-specific exception occurred.
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