Interface java.telephony.callcenter.events.ACDAddrEv
All Packages  Class Hierarchy  This Package  Previous  Next  Index

Interface java.telephony.callcenter.events.ACDAddrEv

public interface ACDAddrEv
extends Object
extends CallCentEv, AddrEv
ACDAddressEvent encapsulates a ACD event and is sent to ACD Address observers.

Method Index

 o getAgentAddress()
This returns the Agent's Address that is associated with the given AgentTerminal.
 o getAgentID()
This returns the Agent's ID.
 o getAgentTerminal()
This returns the Agent's Terminal.
 o getState()
This returns the Agent's state.
 o getTrunks()
Returns an array of all Trunks currently being used for this Call.

Methods

 o getAgentTerminal
  public abstract AgentTerminal getAgentTerminal()
This returns the Agent's Terminal.
 o getAgentID
  public abstract String getAgentID()
This returns the Agent's ID.
 o getState
  public abstract int getState()
This returns the Agent's state.
 o getAgentAddress
  public abstract Address getAgentAddress()
This returns the Agent's Address that is associated with the given AgentTerminal.
 o getTrunks
  public abstract CallCenterTrunk[] getTrunks() throws PlatformException
Returns an array of all Trunks currently being used for this Call. If there are no Trunks being used, this method returns null.

Returns:
An array of Trunks, null if there are none.
Throws: PlatformException
A platform-specific exception occurred.

All Packages  Class Hierarchy  This Package  Previous  Next  Index