Pinnacle Systems TOP FAQ’s
Please find below the most
Frequently Asked Questions regarding Pinnacle Systems Products received by our
Helpdesk. First select your product and you will get a list with FAQ’s.
If you do not find the answer to your question,
other FAQ’s are available in our Support database.
We
always recommend you to first download and install the latest software available
for your product.
You will also find a list of Troubleshooting and different
Problems & Solutions at the end
of the User’s Manual for your product. Please read these carefully !
You can also look to the Support HomePage and select
Manuals to see if a different document is available for FAQ’s.
Q : Why do my Hollywood
FX transitions take longer to render than other transitions?
Q : How can I redownload
an order?
Q : How do I buy additional
transitions?
Q : I am getting a partial
download of my Hollywood FX software. How can I prevent this?
Q : I do not have internet access
on my "Hollywood FX" Computer. How do I join Club Hollywood?
Q : I reinstalled Hollywood
FX on my system and now my old keycode will no longer work. What do I do?
Q : What are the HFX Keycode and
Machine ID for?
Q
: Where can I find a tutorial for Hollywood FX Pro or Plus ?
Q
: Hollywood FX Pro or Plus is in English. Can I select a different language
?
Q:
How can I increase the rendering speed of Hollywood FX ?
Q
: What are the differences between Hollywood FX Plus and Pro ?
Q
: I have Pinnacle Studio 7. The Hollywood FX Plus or Pro are displayed with
the Pinnacle logo. How can I remove this logo ?
Q : Why
do my Hollywood FX transitions take longer to render than other transitions?
A : Hollywood FX transitions by their nature are
very complex and as such will in some cases take a longer time to render then
some more ordinary transitions. This is expected and normal.
Q :
How can I redownload an order?
A : Log into Club
Hollywood and click on the "Quick Re-Order" on the side. This will allow
you to download any previously purchased transitions. Once you have downloaded
the file, double click on the icon to install the downloaded transitions.
NOTE: Downloading many effects at the same time
may cause problems, depending on your connection to the internet. If you have
problems, try removing some of the effects from the order (do not worry, you
can download these later). If that still does not work, try getting a download
manager to help with downloading the effects. If you had to remove some from
the first download, simply download the rest in another download.
Q : How do
I buy additional transitions?
A : Additional effects can be purchased from Club
Hollywood.
You must first log in.
In the Hollywood FX Lobby, click on "Transitions
and Effects." Select the transition(s) you would like to purchase.
To purchase effects you will need "credits". Credits
can be purchased online within Club Hollywood. You can purchase Club Hollywood
credits in the Club Hollywood Lobby by clicking on the link to the left, labeled
"Purchase Club Credit." This is done online and electronically.
NOTE : You can not buy additional transitions for
HollywoodFX for Studio. But you can upgrade it to HollywoodFX Plus or Pro.
Q
: I am getting a partial download of my Hollywood FX software. How can I prevent
this?
A : Try a download manager, as you might
have had a problem downloading the file. Here are two recommend download managers:
Download Accelerator Plus (www.speedbit.com) or
Re-Get (www.reget.com/en/).
If you are trying to download a lot of effects,
it might help if you remove some from this order (do not worry, you can simply
download the ones you removed from this order in another download).
Q : I do
not have internet access on my "Hollywood FX" Computer. How do I join Club Hollywood?
A : You do not need to register Hollywood FX on
the same machine as you have installed the software. You can register on any
computer that has internet access. You will need your Hollywood FX serial number
and Machine ID number to register.
- Go to Club
Hollywood. Click on "Product Registration" located in the gray box
on the left.
- Here you will fill out a short form, which will
then register you for Club Hollywood.
- You will receive a User ID and password
to log onto Club Hollywood. This will allow you to see information regarding
your software as well as additional transitions you can purchase and download.
- You will also receive a keycode to "unlock" your
Hollywood FX software. Make note of this keycode. This keycode will need to
be entered on your Hollywood FX computer to prevent your software from expiring.
- Also, if you wish to purchase transitions that you
find on Club Hollywood, simply download them and then transfer them to the
computer with Hollywood FX. You can do this via any method you would normally
use to transfer files from the machine you connect to the internet with and
the Hollywood FX computer.
Q
: I reinstalled Hollywood FX on my computer and reregistered my software. I
received a numeric keycode, which my system will not accept.
A : Older versions of the software accepted an alphabetic
code. The newer versions of Hollywood FX only accept a numeric code. If you
do not have v. 4.1 or higher, you need to upgrade at Club
Hollywood. You will also be able to enter your numeric code into the
latest version of Hollywood FX software.
Once logged onto the Hollywood FX site, go to Updates
and Special Offers > Hollywood FX 4.x Support. Click on the appropriate software
download (such as Copper, Bronze, Silver, or Gold). It will download to where
your internet browser placed the file.
For Example: Internet Explorer v5.5 usually asks
where to place it on your computer. Double click on the file so that it will
start the installation of your software. If you do not have Hollywood FX on
the computer you download from, you can transfer this file by the means you
normally use to transfer files you downloaded from the internet to the computer
with Hollywood FX.
Q : I
reinstalled Hollywood FX on my system and now my old keycode will no longer
work. What do I do?
A : Whenever you install or reinstall the operating
system (Windows), Hollywood FX will generate a new Machine ID. As the keycode
is based on both the Machine ID and the Serial Number, you will need to get
a new keycode from Club Hollywood.
To do this, you will need your original Serial Number
and your new Machine ID number, which you receive when you installed Hollywood
FX under the new operating system installation.
NOTE: If you can not locate your Machine ID and
Serial Number, please go to Start > Programs > Hollywood FX > Easy FX Editor.
Click on About. Your Machine ID and Serial Number will be displayed.
Go to Club
Hollywood. Click on "Get a new keycode."
Q : What
are the HFX Keycode and Machine ID for?
A : The Machine ID is a special code using a proprietary
algorithm to create a number unique to the system the HFX software is installed
on. This number when paired with the serial number and registered on Club Hollywood
(www.hollywoodfx.com) will then generate the Permanent Keycode. The permanent
Keycode must be entered into the Easy FX Editor to fully unlock all the features
and register the software. To locate the Easy FX Editor go to Start > Programs
> Hollywood FX > Easy FX Editor.
Q
: Where can I find a tutorial for Hollywood FX Pro or Plus ?
A
: A tutorial (actually in English) is available from the Support section of
Pinnacle Systems web sites. Select Documentation.
Q
: Hollywood FX Pro or Plus is in English. Can I select a different language
?
A
: Hollywood FX Plus and Pro are available in English, french and German. Open
the Easy Editor (or Edit one HFX transition). Click on Settings and select the
language.
Q:
How can I increase the rendering speed of Hollywood FX ?
A
: Hollywood FX is able to take advantage of 3D graphic cards to get hardware
acceleration. We recommend you to use graphic boards based on nVidia GeForce
2 or 3 chipset to get the best performances.
Run
Studio and click on Configuation menu. Click on Edit and select Hardware acceleration
in the HollywoodFX area.
For
Hollywood FX Plus and Pro, you can also use an OpenGL hardware acceleration
(if your hardware is able to support OpenGL libraries). Open the EasyEditor
and click on Settings. Select OpenGL Hardware Acceleration.
Q
: What are the differences between Hollywood FX Plus and Pro ?
Why
should add PLUS upgrade
- More fantastic FX
- More video sources, up
to 7, like a 6 side box with different video on each side
- Make it seem like thousands
of new FX, by changing them with path editing, motion blur, trails and more
Why
should add PRO upgrade
- Even more FX Even more
video sources, up to 30 in all with effects like a video wall with 9 moving
video windows
- More power with plug-ins
that explode, ripple, twist, directional wipe, gradient wipe and more
- Make it seem like thousands
of new FX, by changing them with path editing, motion blur, trails and more
Save everything you’ve done into a template icon
- You control everything
down to its minute detail
Q
: I have Pinnacle Studio 7. The Hollywood FX Plus or Pro are displayed with
the Pinnacle logo. How can I remove this logo ?
A
: This is normal. Hollywood FX Plus or Pro transitions are only given as demo
FX. Only the Hollywood FX for Studio transitions are without the Pinnacle logo.
If
you want to remove the Pinnacle logo, you can buy the Hollywood FX Plus or Hollywood
FX Pro packages for Club Hollywood.
It will also add you the possibility to edit the transitions.