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TECHNICAL
HELP
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General
The quality management of Pinnacle Systems is certified according to ISO 9001. This has to be done in order to secure trouble-free functionality of the products. However, in case of a problem we would like to give you a guideline explaining how to get support to make sure that you can use your product again soon.
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Identifying and clarifying a problem The easiest way to solve a problem is to read the "Tips & Tricks" included in the packaging. You will find them either in the manual and/or on the installation CD, directory "Readme.txt". On our website http://www.pinnaclesys.com you can find the latest information and the newest drivers. Very often the use of the latest driver will solve the problem |
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Contact your dealer The dealer from whom you bought this product will be able to give you some additional support. To make sure that they are able to help you, please have the following information at hand about your hardware configuration. (name of product, additional boards, information about your system ...) and software (installed drivers, installed software). |
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Pinnacle Systems Support In addition, Pinnacle Systems worldwide support will help you locate and define any problems related to our products. However, questions regarding operating systems or network configuration cannot be answered. Please forward these questions to your dealer. To secure trouble free support, please prepare the following information: Name of product, date of purchase, serial number, hardware and software information including the points mentioned in point 2. You will find your local support contacts below. |
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Service / Repair of Pinnacle Systems Products In the event the problem is linked to the hardware, please contact your dealer or one of our Pinnacle Service Partners. They will inform you what to do next. In case of a warranty claim (see warranty) the defective product should be sent in along with the completed warranty card as well as a detailed description of the problem. Proof of date of purchase is to be provided by the sales receipt which must bear dealer's company stamp. |