Pinnacle Systems TOP FAQ’s
Vous trouverez ci-dessous les Questions les plus
Fréquemment posées sur les produits Pinnacle Systems. Commencez
par sélectionner votre produit afin d'afficher la liste des Questions
disponibles.
Il se peut que certaines questions soient encore
en Anglais. Ceci sera rapidement corrigé. Désolé ....
Si vous ne trouvez pas de réponse à
votre problème, nous vous conseillons de consulter notre base de données
Support ou de contacter notre support (Email, Forums ou Téléphone).
Nous vous recommandons de
commencer par télécharger et installer la dernière version
de logiciel disponible pour votre produit.
Vous trouverez également
des Conseils de Dépannage ainsi que différents Problèmes
& Solutions à la fin du Manuel de l'Utilisateur de votre produit.
Merci de les lire attentivement !
Vous pouvez également aller à
la Page d'Accueil du Support et sélectionner Documentations ou FAQ afin
de vérifier si d'autres documents sont disponibles.
Q : Pourquoi le calcul
des transitions Hollywood FX est-il plus long que pour les autres transitions?
Q : Comment recharger
une commande?
Q : Comment acheter des transitions
supplémentaires?
Q : Je n'arrive pas à
télécharger tout le logiciel Hollywood FX. Comment l'en empêcher?
Q : Je n'ai pas d'accès internet
access sur mon ordinateur "Hollywood FX". Comment contacter Club Hollywood?
Q : J'ai réinstallé
Hollywood FX sur mon système et mon ancien Keycode ne fonctionne plus.
Que faire?
Q : A quoi correspondent le Keycode
et le Machine ID d'Hollywood FX?
Q : Why
do my Hollywood FX transitions take longer to render than other transitions?
A : Hollywood FX transitions by their nature are
very complex and as such will in some cases take a longer time to render then
some more ordinary transitions. This is expected and normal.
Q :
How can I redownload an order?
A : Log into Club
Hollywood and click on the "Quick Re-Order" on the side. This will allow
you to download any previously purchased transitions. Once you have downloaded
the file, double click on the icon to install the downloaded transitions.
NOTE: Downloading many effects at the same time
may cause problems, depending on your connection to the internet. If you have
problems, try removing some of the effects from the order (do not worry, you
can download these later). If that still does not work, try getting a download
manager to help with downloading the effects. If you had to remove some from
the first download, simply download the rest in another download.
Q : How do
I buy additional transitions?
A : Additional effects can be purchased from Club
Hollywood.
You must first log in.
In the Hollywood FX Lobby, click on "Transitions
and Effects." Select the transition(s) you would like to purchase.
To purchase effects you will need "credits". Credits
can be purchased online within Club Hollywood. You can purchase Club Hollywood
credits in the Club Hollywood Lobby by clicking on the link to the left, labeled
"Purchase Club Credit." This is done online and electronically.
NOTE : You can not buy additional transitions
for HollywoodFX for Studio. But you can upgrade it to HollywoodFX Plus or Pro.
Q
: I am getting a partial download of my Hollywood FX software. How can I prevent
this?
A : Try a download manager, as you might
have had a problem downloading the file. Here are two recommend download managers:
Download Accelerator Plus (www.speedbit.com) or
Re-Get (www.reget.com/en/).
If you are trying to download a lot of effects,
it might help if you remove some from this order (do not worry, you can simply
download the ones you removed from this order in another download).
Q : I do
not have internet access on my "Hollywood FX" Computer. How do I join Club Hollywood?
A : You do not need to register Hollywood FX on
the same machine as you have installed the software. You can register on any
computer that has internet access. You will need your Hollywood FX serial number
and Machine ID number to register.
- Go to Club
Hollywood. Click on "Product Registration" located in the gray box
on the left.
- Here you will fill out a short form, which will
then register you for Club Hollywood.
- You will receive a User ID and password
to log onto Club Hollywood. This will allow you to see information regarding
your software as well as additional transitions you can purchase and download.
- You will also receive a keycode to "unlock" your
Hollywood FX software. Make note of this keycode. This keycode will need to
be entered on your Hollywood FX computer to prevent your software from expiring.
- Also, if you wish to purchase transitions that you
find on Club Hollywood, simply download them and then transfer them to the
computer with Hollywood FX. You can do this via any method you would normally
use to transfer files from the machine you connect to the internet with and
the Hollywood FX computer.
Q
: I reinstalled Hollywood FX on my computer and reregistered my software. I
received a numeric keycode, which my system will not accept.
A : Older versions of the software accepted an alphabetic
code. The newer versions of Hollywood FX only accept a numeric code. If you
do not have v. 4.1 or higher, you need to upgrade at Club
Hollywood. You will also be able to enter your numeric code into the
latest version of Hollywood FX software.
Once logged onto the Hollywood FX site, go to Updates
and Special Offers > Hollywood FX 4.x Support. Click on the appropriate software
download (such as Copper, Bronze, Silver, or Gold). It will download to where
your internet browser placed the file.
For Example: Internet Explorer v5.5 usually asks
where to place it on your computer. Double click on the file so that it will
start the installation of your software. If you do not have Hollywood FX on
the computer you download from, you can transfer this file by the means you
normally use to transfer files you downloaded from the internet to the computer
with Hollywood FX.
Q : I
reinstalled Hollywood FX on my system and now my old keycode will no longer
work. What do I do?
A : Whenever you install or reinstall the operating
system (Windows), Hollywood FX will generate a new Machine ID. As the keycode
is based on both the Machine ID and the Serial Number, you will need to get
a new keycode from Club Hollywood.
To do this, you will need your original Serial Number
and your new Machine ID number, which you receive when you installed Hollywood
FX under the new operating system installation.
NOTE: If you can not locate your Machine ID and
Serial Number, please go to Start > Programs > Hollywood FX > Easy FX Editor.
Click on About. Your Machine ID and Serial Number will be displayed.
Go to Club
Hollywood. Click on "Get a new keycode."
Q : What
are the HFX Keycode and Machine ID for?
A : The Machine ID is a special code using a proprietary
algorithm to create a number unique to the system the HFX software is installed
on. This number when paired with the serial number and registered on Club Hollywood
(www.hollywoodfx.com) will then generate the Permanent Keycode. The permanent
Keycode must be entered into the Easy FX Editor to fully unlock all the features
and register the software. To locate the Easy FX Editor go to Start > Programs
> Hollywood FX > Easy FX Editor.