Pinnacle Systems TOP FAQ’s

Please find below the most Frequently Asked Questions regarding Pinnacle Systems Products received by our Helpdesk. First select your product and you will get a list with FAQ’s.

If you do not find the answer to your question, other FAQ’s are available in our Support database.

 

Pinnacle Hollywood FX

We always recommend you to first download and install the latest software available for your product.

You will also find a list of Troubleshooting and different Problems & Solutions  at the end of the User’s Manual for your product. Please read these carefully !

You can also look to the Support HomePage and select Manuals to see if a different document is available for FAQ’s.

Q : Why do my Hollywood FX transitions take longer to render than other transitions?

Q : How can I redownload an order?

Q : How do I buy additional transitions?

Q : I am getting a partial download of my Hollywood FX software. How can I prevent this?

Q : I do not have internet access on my "Hollywood FX" Computer. How do I join Club Hollywood?

Q : I reinstalled Hollywood FX on my system and now my old keycode will no longer work. What do I do?

Q : What are the HFX Keycode and Machine ID for?

Q : Where can I find a tutorial for Hollywood FX Pro or Plus ?

Q : Hollywood FX Pro or Plus is in English. Can I select a different language ?

Q: How can I increase the rendering speed of Hollywood FX ?

Q : What are the differences between Hollywood FX Plus and Pro ?

Q : I have Pinnacle Studio 7. The Hollywood FX Plus or Pro are displayed with the Pinnacle logo. How can I remove this logo ?

 

Q : Why do my Hollywood FX transitions take longer to render than other transitions?

A : Hollywood FX transitions by their nature are very complex and as such will in some cases take a longer time to render then some more ordinary transitions. This is expected and normal.

Q : How can I redownload an order?

A : Log into Club Hollywood and click on the "Quick Re-Order" on the side. This will allow you to download any previously purchased transitions. Once you have downloaded the file, double click on the icon to install the downloaded transitions.

NOTE: Downloading many effects at the same time may cause problems, depending on your connection to the internet. If you have problems, try removing some of the effects from the order (do not worry, you can download these later). If that still does not work, try getting a download manager to help with downloading the effects. If you had to remove some from the first download, simply download the rest in another download.

Q : How do I buy additional transitions?

A : Additional effects can be purchased from Club Hollywood.

You must first log in.

In the Hollywood FX Lobby, click on "Transitions and Effects." Select the transition(s) you would like to purchase.

To purchase effects you will need "credits". Credits can be purchased online within Club Hollywood. You can purchase Club Hollywood credits in the Club Hollywood Lobby by clicking on the link to the left, labeled "Purchase Club Credit." This is done online and electronically.

NOTE : You can not buy additional transitions for HollywoodFX for Studio. But you can upgrade it to HollywoodFX Plus or Pro.

Q : I am getting a partial download of my Hollywood FX software. How can I prevent this?

A : Try a download manager, as you might have had a problem downloading the file. Here are two recommend download managers:

Download Accelerator Plus (www.speedbit.com) or Re-Get (www.reget.com/en/).

If you are trying to download a lot of effects, it might help if you remove some from this order (do not worry, you can simply download the ones you removed from this order in another download).

Q : I do not have internet access on my "Hollywood FX" Computer. How do I join Club Hollywood?

A : You do not need to register Hollywood FX on the same machine as you have installed the software. You can register on any computer that has internet access. You will need your Hollywood FX serial number and Machine ID number to register.

Q : I reinstalled Hollywood FX on my computer and reregistered my software. I received a numeric keycode, which my system will not accept.

A : Older versions of the software accepted an alphabetic code. The newer versions of Hollywood FX only accept a numeric code. If you do not have v. 4.1 or higher, you need to upgrade at Club Hollywood. You will also be able to enter your numeric code into the latest version of Hollywood FX software.

Once logged onto the Hollywood FX site, go to Updates and Special Offers > Hollywood FX 4.x Support. Click on the appropriate software download (such as Copper, Bronze, Silver, or Gold). It will download to where your internet browser placed the file.

For Example: Internet Explorer v5.5 usually asks where to place it on your computer. Double click on the file so that it will start the installation of your software. If you do not have Hollywood FX on the computer you download from, you can transfer this file by the means you normally use to transfer files you downloaded from the internet to the computer with Hollywood FX.

Q : I reinstalled Hollywood FX on my system and now my old keycode will no longer work. What do I do?

A : Whenever you install or reinstall the operating system (Windows), Hollywood FX will generate a new Machine ID. As the keycode is based on both the Machine ID and the Serial Number, you will need to get a new keycode from Club Hollywood.

To do this, you will need your original Serial Number and your new Machine ID number, which you receive when you installed Hollywood FX under the new operating system installation.

NOTE: If you can not locate your Machine ID and Serial Number, please go to Start > Programs > Hollywood FX > Easy FX Editor. Click on About. Your Machine ID and Serial Number will be displayed.

Go to Club Hollywood. Click on "Get a new keycode."

Q : What are the HFX Keycode and Machine ID for?

A : The Machine ID is a special code using a proprietary algorithm to create a number unique to the system the HFX software is installed on. This number when paired with the serial number and registered on Club Hollywood (www.hollywoodfx.com) will then generate the Permanent Keycode. The permanent Keycode must be entered into the Easy FX Editor to fully unlock all the features and register the software. To locate the Easy FX Editor go to Start > Programs > Hollywood FX > Easy FX Editor.

Q : Where can I find a tutorial for Hollywood FX Pro or Plus ?

A : A tutorial (actually in English) is available from the Support section of Pinnacle Systems web sites. Select Documentation.

 

Q : Hollywood FX Pro or Plus is in English. Can I select a different language ?

A : Hollywood FX Plus and Pro are available in English, french and German. Open the Easy Editor (or Edit one HFX transition). Click on Settings and select the language.

 

Q: How can I increase the rendering speed of Hollywood FX ?

A : Hollywood FX is able to take advantage of 3D graphic cards to get hardware acceleration. We recommend you to use graphic boards based on nVidia GeForce 2 or 3 chipset to get the best performances.

Run Studio and click on Configuation menu. Click on Edit and select Hardware acceleration in the HollywoodFX area.

For Hollywood FX Plus and Pro, you can also use an OpenGL hardware acceleration (if your hardware is able to support OpenGL libraries). Open the EasyEditor and click on Settings. Select OpenGL Hardware Acceleration.

 

Q : What are the differences between Hollywood FX Plus and Pro ?

Why should add PLUS upgrade

Why should add PRO upgrade

 

Q : I have Pinnacle Studio 7. The Hollywood FX Plus or Pro are displayed with the Pinnacle logo. How can I remove this logo ?

A : This is normal. Hollywood FX Plus or Pro transitions are only given as demo FX. Only the Hollywood FX for Studio transitions are without the Pinnacle logo.

If you want to remove the Pinnacle logo, you can buy the Hollywood FX Plus or Hollywood FX Pro packages for Club Hollywood. It will also add you the possibility to edit the transitions.