Pinnacle Systems TOP FAQ’s
Please find below the most Frequently Asked Questions regarding Pinnacle Systems Products received by our Helpdesk. First select your product and you will get a list with FAQ’s.If you do not find the answer to your question, other FAQ’s are available in our Support database.
From our Helpdesk :
FAQ Studio DV - Studio DVplus(English)
FAQ Studio DV - Studio DVplus (Swedish)
FAQ Studio DV - Studio DVplus (Norvegian)
FAQ Studio DV - Studio DVplus (Dutch)
FAQ Studio DV - Studio DVplus (German)
FAQ Studio DV - Studio DVplus (Portuguese)
FAQ Studio DV - Studio DVplus (Spanish)
We always recommend you to first download and install the latest software available for your product.
You will also find a list of Troubleshooting and different Problems & Solutions at the end of the User’s Manual of your product. Please read these carefully !
Q : Analogue output poor quality, video jumps/jerks, sound poor (Studio DVplus)
Q : I have white horizontal lines during analogue output in best Quality.
Q : Can’t find the right driver on installation
Q : Blocky picture in capture/edit/output
Q : Hard drive speed too slow on capture, error reported by Studio
Q. Camera not detected by Studio DV
Q : How do I create a Video CD?
Q. No CD audio after making movie to either DV device or to File.
Q : The video in the Preview window in Capture mode looks mosaic.
Q : I can not
create a voice-over. The countdown is always stopping on 1 and Record is not starting.
Q : Analogue output poor quality, video jumps/jerks, sound poor (Studio DVplus)
A: Studio DVplus proposes three qualities of analogue video output :
Good = 360x288
Better = 360x576
Best = 720x576
The Best quality is only possible on a very fast system (good PCI transfer performance). If you see any transfer problem (PC crash during analogue export, jerky video …), try to use the Better quality.
Enable DMA mode for hard drive in device manager, defragment hard drive, install latest PPE tool and shut down all background programs/virus scanner/screensaver, Check IRQ etc.
Q : I have white horizontal lines
during analogue output in best Quality.
A : You must have a PIII 400 MHz or better
as minimum system requirement.
It is possible that your system does not have the resources to playback in the best quality. You should reduce the quality to better or good. The better quality equals what you might find on a standard VHS tape.
Install the PPE tool from our Website
Switch off your DV device before starting the Analogue export.
Q : Can’t find the right driver on installation
A : Studio DV/DVplus is using the standard Windows OHCI driver. So you might need to insert Windows CD during the installation or when the system will detect a new hardware.
Q : Blocky picture in capture/edit/output
A : Blocky picture generally means a PCI transfer problem. Enable DMA mode for hard drive in device manager, defragment hard drive, install latest PPE tool and shut down all background programs/virus scanner/screensaver etc.
A : Do you have the correct driver installed for the Studio DV? It should be the Texas Instruments version.
Q : Hard drive speed too slow on capture, error reported by Studio
A : The software requires a minimum of 4MB/sec to allow for background system activity to take place during capture. All contemporary hard drives should be capable of at least 4MB/sec and most can do more than 10MB/sec with DMA enabled. You can test the datarate within the Studio DV software:
Note: If the data rate is less then 6MB/sec the DMA capabilities of the HD should be checked
A : The device MUST support DV IN to be able to send data back to the device. Not all European camera’s have a functioning DV IN due to Tax reasons. Please check with your manufacturer.
Q. Camera not detected by Studio DV
A. Make sure that the camera is connected and switched on, then start computer, then try again in Studio.
Ensure you have the latest version Studio DV software installed, and also that the Texas Instruments driver is installed.
Q : How do I create a
Video CD?
A : Once you have captured some video and
edited your project in the Studio software you can move to the "Make" mode.
You can output the video data as an MPEG file. If you click on the "settings"
button you will be able to select the option of "Video CD". You can then
output your video to an MPEG file. Once the MPEG is created, you can import
the MPEG file into the CD burning software of your choice.
Studio DV/DVplus is also able to export the video to MPEG-2 for DVD authoring. You need to have a DVD player on your system to playback the MPEG-2 file.
Q. No CD audio after making movie to either DV device or to File.
A. Make sure you have installed the latest version of our software. Check that your CD ROM drive has the audio cable connected from it to the soundcard. Ensure that the Audio CD ROM that you used is in the CD drive during rendering. Close down all other programs that might be accessing the CD ROM drive before starting Studio (CD Player etc…).
Q : The video in the Preview window in Capture mode looks mosaic.
A : There are multiple sources that could cause this effect. The most common is on PAL camcorders (usually JVC or Canon) using the Microsoft 1394 drivers under Windows 98SE and Me. Two other common sources are the graphics card or sharing of IRQ's
The mosaic problem with some PAL DV camcorders is also solved with Windows 98SE and Me, installing DirectX8 (and the DirectX8 PAL patch). Studio DV 1.10 Installation CD includes DirectX8, so the problem should not happen.
A
: Check that your sound card is able to work in 48 KHz. Default voice over
settings are set to 48 KHz. Some sound boards are not able to go upper than
44 KHz.
Open Studio DV Configuration Dialog Box and click on Edit tab. In the Voice over area, configure the sampling rate to a lower value (e.g. 32 or 44 KHz).