Pinnacle Systems TOP FAQ’s

Please find below the most Frequently Asked Questions regarding Pinnacle Systems Products received by our Helpdesk. First select your product and you will get a list with FAQ’s.

If you do not find the answer to your question, other FAQ’s are available in our Support database.

 

Studio Online

We always recommend you to first download and install the latest software available for your product.

You will also find a list of Troubleshooting and different Problems & Solutions  at the end of the User’s Manual for your product. Please read these carefully !

Q :  What is the maximum file size I can upload to the server ?

Q : How long will my upload stay available on the server ?

Q : How to select the file format to upload ?

Q : I do not want to edit my capture file. Is it possible to directly upload a video file ?

Q :  What is the maximum file size I can upload to the server ?

A: Your account has a maximum capacity of 10 MB

Q : How long will my upload stay available on the server ?

A : The file will be automatically deleted after 30 days

Q : How to select the file format to upload ?

A: Studio will capture an AVI file. During the project upload, the Studio Online server will automatically convert the data to Windows Media and Real formats. So your friend will be able  to select the format he wants to use to look at your video. This process is fully automatic.

Q : I do not want to edit my capture file, but just to directly upload it ?

A : Yes, if you have an account on Studioonline.com (and if you still have space available), you will be able to upload your file. Studio Online server is accepting several formats (AVI, Real, MPEG1, ASF …). Be sure that your AVI file is not too big, or the upload might take a lot of time …