TROUBLESHOOTING
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Studio : All Studio and PCTV products Premiere : All Pinnacle products including Adobe Premiere (DC30 series, DC50, DC1000, DC2000, DV200, DV300, DV500, DV500plus, Pro-ONE...). |
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If you are experiencing one or more of the following problems, the Pinnacle card you are using may not have been installed correctly. Please read the entire document before proceding to the installation procedure. If you are not comfortable making low-level changes on your computer’s BIOS, please contact the manufacturer of your motherboard so that they can provide you with assistance in making these changes to your compute, or contact your dealer. |
Important : Always use the latest driver available for your Pinnacle Product. All the latest drivers are available from Pinnacle Systems Web site, in the Support Section. You can also have a look to the TopFAQ or FAQ's available for your product. |
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The problem mights come from an incorrect PCI slot or from an IRQ conflict.
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No frames captured |
The software is not able to capture frames to disk.
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Dropped frames (Capture) |
The capture software is reporting dropped frames during the capture.
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Skipped frames (Playback) |
You see skipped frames during playback
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System hangs up |
Some motherboard PCI chipset will not allow the Pinnacle product to send bus-mastering data to the graphic board (VGA) and this will cause the system to hang. This generally does not happen on motherboards using INTEL PCI chipset
The problem might also come from incompatibility with some graphic boards who are not handling busmastering correctly or which are not able to share IRQ with any other device on the system.
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Poor overlay |
Video data are transfered to the graphic board (SVGA) to display the data to the graphic monitor. Display is managed by DirectX interface from Microsoft. Two overlay modes are available : primary surface and surface overlay. Best performances are achieved with surface overlay compatibility (will take less CPU ressources). Not all the graphic boards are supporting this overlay mode, and this support might also change according to the graphic driver version.
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No audio |
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Distorted audio |
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No output to VCR or camera |
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Jerky video |
Jerky video is generally coming from hard disk playback transfer problem.
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Black lines in playback |
This is generally due to a bad PCI transfer performance. Install the PPE tool (PCI Performance Enhancer) from the Pinnacle Web site
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Audio/Video Sync out |
This is generally due to a bad PCI transfer performance.
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