Pinnacle Systems TOP FAQ’s

Please find below the most Frequently Asked Questions regarding Pinnacle Systems Products received by our Helpdesk. First select your product and you will get a list with FAQ’s.

If you do not find the answer to your question, other FAQ’s are available in our Support database.

 

PCTV Sat

We always recommend you to first download and install the latest software available for your product.

You will also find a list of Troubleshooting and different Problems & Solutions  at the end of the User’s Manual for your product. Please read these carefully !

You can also look to the Support HomePage and select Manuals or FAQ to see if a different document is available for FAQ’s.

 

Q: Are the captured .trp files mpeg2?

Q: After the channel scan I get only a few stations listed.

Q: Can I install an analog TV card and the PCTV Sat in the same system?

Q: What version of DiSAqC supports the PCTV Sat?

Q: I can not capture MPEG2 files from the analog input

Q: Is it possible to select the MPEG2 quality for capturing ?

Q: How to configure my satellite dish ?

 

Q: Are the captured .trp files mpeg2?

A: Yes, the .trp files are mpeg2 transporstream files. If you need mpeg2 programstream files ( for SVCD, DVD or Video editing), you can use the converting Tool "Trex" from our Website http://www.pinnaclesys.com

This tool offers the possibility to directly convert to different video formats. This tool is a 30 day trial version BUT the conversion from .trp to mpeg2 prgramstream will ever work even after the 30 day test period.

 

Q: After the channel scan I get only a few stations listed.

A: You are using an analog LNB but you need a universal or digital LNB.

 

Q: Can I install an analog TV card and the PCTV Sat in the same system?

A: This combination is not working. You can use a Studio PCTV USB system if you want to get analog TV on the same system than PCTV Sat

 

Q: What version of DiSAqC supports the PCTV Sat?

A: We support DiSAqC 1.0

 

Q: I can not capture MPEG2 files from the analog input

A: That's true, you can only capture an AVI file from the analog input (max res is 320x200).

 

Q: Is it possible to select the MPEG2 quality for capturing ?

A: No, PCTV Sat will capture the original quality.

 

Q: How to configure my satellite dish ?

A: Sorry, but we are not able to provide satellite dish installation information. You have to contact a satellite dish installation company..