Pinnacle Systems TOP FAQ’s
Please find below the most
Frequently Asked Questions regarding Pinnacle Systems Products received by our
Helpdesk. First select your product and you will get a list with FAQ’s.
If you do not find the answer to your question,
other FAQ’s are available in our Support database.
We always recommend you to first download and install
the latest software available for your product.
You will also find a list of Troubleshooting and different
Problems & Solutions at the end
of the User’s Manual for your product. Please read these carefully !
You can also look to the Support HomePage and select
Manuals to see if a different document is available for FAQ’s.
Q:
Drop frames while capturing
Q: Bungee is not
working correctly after a system hangs
Q :Is it possible
to capture when I'm using the TV output ?
Q : How to create an S-VCD
?
Q : Is it possible to
capture to MPEG-1 with Bungee ?
Q : What are
the video standards supported by Bungee ?
Q : Does Bungee support
Windows XP?
Q : Is it
possible to playback a file captured with Bungee
with Windows Media Player ?
Q : The video is
stuttering, where is the problem?
Q : I'm using
TV out. Where can I adjust the audio?
Q : Does Bungee support
the Windows 2000 hibernate mode?
A : I have captured
an mpeg 2 file in DVD quality, can I burn a DVD with it?
Q:
Drop frames while capturing
A : The DMA mode of the harddrive
must be enabled. If you still get the same trouble, try to decrease the datarate.
Disconnect all other USB devices.
Q:
Bungee is not working correctly after a system hangs
A : After a system hang up you must
disconnect the power and USB cable to reset the Bungee hardware.
Q
:Is it possible to capture when I'm using the TV output ?
A : Capturing in full quality is
not possible if you use the TV output of the Pinnacle Bungee.
You can capture and using TV out
at the same time, but the maximum. capture and playback data rates are limited
to 2.5 MBit in each direction. You are not able to playback a 6MBit file and
capture in parallel.
Q
: How to create an S-VCD ?
If you want to create an S-VCD, you
should click with the right button on the captured video in the Vision gallery
and use the function "Save as". Then all VBI informations ( TeleText)
are removed and the filesize will decrease.
The worklow for creating a SVCD is:
Capture with Vision => use the "Save as" function => then burn this file(s)
with the burning application to a CD-R.
Q
: Is it possible to capture to MPEG-1 with Bungee ?
A : MPEG1 is not supported with Bungee
version 1.00
Q
: What are the video standards supported by Bungee ?
A : Bungee only supports PAL B/G,
other PAL, NTSC and SECAM standards are not yet supported.
Q
: Does Bungee support Windows XP?
A : Yes, we have tested the product
with Microsoft Windows XP RC-2
Q
: Is it possible to playback a file captured with Bungee
with Windows Media Player ?
A : If you want to playback a file
with Windows Media Player, you must first
close the Vision software .
Q
: The video is stuttering, where is the problem?
A : Don't use other USB devices like
scanner or other devices who need a large bandwithe on the USB bus.
Q
: I'm using TV out. Where can I adjust the audio?
A : You can adjust the audio on your
TV set.
Q
: Does Bungee support the Windows 2000 hibernate mode?
A : No, if Vision is active the hibernate
mode is not working.
A
: I have captured an mpeg 2 file in DVD quality, can I burn a DVD with it?
A : No, the DVD setting means DVD
quality not DVD compatible.