To help you resolve any problems you might have, please follow this step-by-step guide:
I received a bounce
message from "the sinkhole" There is no coverage for the area you are trying to reach. Do you know of someone in that area who can set up a FAX Server? If so, show them our sales pitch and server software web pages and encourage them to join us. |
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I received a bounce
that said "you have exceeded your quota" Wait a week/month as appropriate before trying again. Note: Some cells have multiple fax modems, and can send more than one fax at a time. On these servers, you can easily use several hours of 'faxing time' in less than an hour. |
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I received a bounce
that said "maximum retries exceeded" Perhaps there isn't a (compatible) FAX machine at the other end or it was switched off. Check with the recipient person by some other means. |
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I received a bounce
that said "conversion error" Check that you really did sent the e-mail in the correct format: text / simple postscript / TIFF. You an not use a web browser to send a web page (html) as an attachment. Special help instructions are available for sending attachments with Eudora Pro for the Macintosh -or- Eudora Pro for Windows |
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The recipient
received 20 pages of PostScript gibberish on their FAX
machine Your mailer didn't do the PostScript MIME attachment properly. Try different mailer settings, or upgrade to a better client.You should probably try *small* test messages. If you are unable to control how your e-mail software attaches documents (via MIME) you may want to look at the client software available for Windows and MacOS. |
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I haven't received
any notification back Please wait a decent amount of time (e.g. 3 days) for your messageto be delivered before escalating the problem. |
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Something didn't
work, like it should have, and I have followed the above
steps Contact the cell operator by replying to the bounce address, or look up the cell operator's address using <this page>. Please include full details of what you were trying to do. Send full copies of the messages you were trying to send and the bounce message if you possibly can. |
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The cell operator
didn't answer in a decent amount of time (e.g. 3 days) Send a message to tpc-rp@info.tpc.int or tpcadmin@info.tpc.int asking for help |