AcuNET
Patient Satisfaction Survey Results
5 = Excellent, 4 = Good, 3 = Satisfactory, 2 = Fair, 1 = Poor
1. Ease of scheduling your first appointment? | 4.42 |
2. The convenience of the office location? | 4.07 |
3. The helpfulness and courtesy of the office staff? | 4.42 |
4. The waiting time in the reception area? | 4.44 |
5. The comfort of the reception area? (i.e. appearance, cleanliness, reading material, etc.) | 4.29 |
6. The comfort of the treating area? (i.e. appearance, cleanliness, etc.) | 4.49 |
7. The way payment was explained to you? | 4.24 |
8. Your provider's knowledge about your health plan/benefits? | 4.31 |
9. Your provider's knowledge about your condition? | 4.33 |
10. Your provider's ability to listen and understand your needs? | 4.47 |
11. Your provider's respect for you as a person? | 4.62 |
12. Your involvement in and understanding of your treatment plan and decisions? | 4.27 |
13. The overall quality of service you received? | 4.53 |
14. If a friend or family member were in need of similar care, would you recommend your provider to him or her? | 4.58 |
15. Overall, are you satisfied with the services you received. | 4.56 |
Number of surveys sent | 114 |
Number of surveys returned | 44 |
Percentage of patients who were satified with care. | 91.11% |
Percentage of patients who would recommend their AcuNET provider to family or friends. | 88.89% |
Total females | 28 | Total males | 9 | No answer | 8 |
Percentage female | 63.64% | Percentage male | 20.45% |
Totals by age | <14 | 14-19 | 20-30 | 31-40 | 41-50 | 51-60 | 61-70 | >70 | |
---|---|---|---|---|---|---|---|---|---|
0 | 0 | 1 | 10 | 18 | 7 | 0 | 4 | ||
Percentage by age | 0 | 0 | .022 | .22 | .4 | .15 | 0 | .088 |
Acupuncture.com |