AcuNET
Patient Satisfaction Survey Results

5 = Excellent, 4 = Good, 3 = Satisfactory, 2 = Fair, 1 = Poor

1. Ease of scheduling your first appointment? 4.42
2. The convenience of the office location? 4.07
3. The helpfulness and courtesy of the office staff? 4.42
4. The waiting time in the reception area? 4.44
5. The comfort of the reception area? (i.e. appearance, cleanliness, reading material, etc.) 4.29
6. The comfort of the treating area? (i.e. appearance, cleanliness, etc.) 4.49
7. The way payment was explained to you? 4.24
8. Your provider's knowledge about your health plan/benefits? 4.31
9. Your provider's knowledge about your condition? 4.33
10. Your provider's ability to listen and understand your needs? 4.47
11. Your provider's respect for you as a person? 4.62
12. Your involvement in and understanding of your treatment plan and decisions? 4.27
13. The overall quality of service you received? 4.53
14. If a friend or family member were in need of similar care, would you recommend your provider to him or her? 4.58
15. Overall, are you satisfied with the services you received. 4.56
Number of surveys sent 114
Number of surveys returned 44
Percentage of patients who were satified with care. 91.11%
Percentage of patients who would recommend their AcuNET provider to family or friends. 88.89%

Demographic information:

Total females 28 Total males 9 No answer 8
Percentage female 63.64% Percentage male 20.45%
Totals by age <14 14-19 20-30 31-40 41-50 51-60 61-70 >70
0 0 1 10 18 7 0 4
Percentage by age 0 0 .022 .22 .4 .15 0 .088


AcuNet@aol.com


Yin/Yang Symbol Acupuncture.com