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Say goodbye to voicemail
Take tonight, for instance, your Internet Relay Chat program just quit, you can't figure out how to get it working, and you've been forced to leave CuteCyberChick in the chat room all alone. You'd like to use the chat program's help menu, but you can't even get the application running, so that's not feasible. You could rummage through your bookshelf and find the manual, but you'd spend too long trying to find the right info. You could always look up the number for the company, but even if you found it, it's after business hours. And then it hits you ... what about the Web? Is there help out there? (Do you really talk this way to yourself?) Well, guess what? You can find tech support online -- lots of it. Any company that's any company has a Web site these days, so start there. Most tech support sections provide FAQs and troubleshooting tips, as well as e-mail forms, so it's as easy as sending a message to Mom. You may also be treated to patch upgrades and bug fixes when you visit the site. The truly valuable online resources are newsgroups. In addition to a FAQ list, a newsgroup for Windows 95 users will provide you with countless tips. The experts in residence will also be able to steer you in the right direction if you can't find what you need. You can search for Web sites of user groups and your favorite high-tech magazine for helpful hints. If you're still not finding what you need, check out newsletters, platform-specific sites, and university pages. You'll get what you need. What you won't get online is voicemail, cheesy hold music, lines at the local computer store, a ruptured disk incurred by lugging your CPU to the store, a closed sign, a busy signal, or a less-than-informed tech support/surfer dude who keeps interrupting to ask if you know when it's high tide in Kansas. |
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