Passenger info | Flights |
Flights introduction | |
Domestic routes | |
International routes | |
Passenger info | |
Greenlandair offices |
Traffic information | Airport and heliport answering services provide up-to-date traffic information in Danish and Greenlandic. See local phone numbers. |
Check-in | Passengers are requested to be ready for check-in no later than one hour before departure. Check-in starts 1 1/2 hours before departure. Passengers arriving for check-in later than 1 hour before departure may forfeit their seats. |
Free baggage |
Passengers (except infants who do not occupy individual seats) may carry 20 kg of baggage each, including hand baggage, free of charge. Before check-in, passengers should lock their baggage, label it with name and address, and remove old destination labels. |
Hand baggage |
Please note that your hand baggage is included in the weight of free baggage allowed. The Danish Civil Aviation Authorities have fixed a maximum weight of 5 kg hand baggage for each air passenger. Max. dimensions 45 x 35 x 20 centimetres. For passengers travelling with infants a carrycot and a dressing bag may be carried additionally. |
Excess baggage |
Excess baggage is charged at current rates. On domestic flights within Greenland the excess baggage rate is DKK 20 per kg/per flight. On transatlantic flights the excess baggage rate is 1 percent of the standard rate. For example: The Copenhagen-Narsarsuaq excess baggage rate in DKK is 38.90 per kg/per flight. The excess baggage rates are subject to change. Greenlandair does not guarantee transport of excess baggage unless advance reservation has been made. Passengers who know in advance that they will bring excess baggage are advised to contact their travel agency, one of KNI Pilersuisoq's ticket offices or Greenlandair. Payment for excess baggage is made at check-in. |
Contents of baggage |
Baggage must not contain objects which may damage aircraft, persons or personal property. Valuables are generally not compensated. Matches, lighters, electronically and battery operated objects are not allowed in the baggage, but may be carried in the hand baggage. If your baggage is damaged in transit, please notify the traffic officers at the airport/heliport where you collected the baggage immediately. |
Live animals |
Greenlandair can transport live animals under observance of the provisions laid down for import and export of live animals to/from Greenland. Any such transport of live animals must be reserved in advance. Live animals are subject to the rates charged for excess baggage, and the weight to be paid for is that of the animal plus the container, box or bag in which it is transported. Such weight will not be included in the passengers normal free baggage. Live animals may be carried as hand baggage if they are kept in leakproof containers, if they do not cause any odour or other inconvenience to the passengers, and if the weight of animal and container does not exceed 10 kg. If one of these conditions is not fulfilled, the animal must be transported in a box in the cargo hold. Please note that the Icelandic authorities do not permit any form of transport of live animals to, from or via Iceland. |
Insurance & liability |
Under the Danish Civil Aviation Act, the carrier's liability for personal injury is limited to the statutory liability corresponding to SDR 180,000 at most for each passenger. The carrier's liability for lost, damaged or delayed baggage is limited to SDR 1,000 at most for each passenger. (SDR = Special Drawing Rights - an international unit; 1 SDR corresponds to approx. DKK 8.00). |
Complaints |
All complaints should be addressed to: Greenlandair, Inc. att.: Ole Bjerregaard, President P.O. Box 1012 DK-3900 Nuuk |
Reservations |
Please make reservations at your travel agent, one of KNI Pilersuisoq's ticket offices or Greenlandair. If you are prevented from using the seat booked, please cancel your reservation. If you do not do so, any reservation for a continuation or return flight may be cancelled. |
Waiting lists |
Even if a flight is fully booked, passengers sometimes cancel their reservations shortly before departure. For this reason, Greenlandair makes waiting lists for a limited number of seats on each fully booked flight. Out of consideration for other travellers, waitinglist seats are available for one flight a day only. Avoid the waiting list by making your reservation in time. |
Stop over expenses |
On Greenlandair's regular service routes, Greenlandair pays expenses in connection with unscheduled stop overs for passengers with confirmed seat reservations. Greenlandair does not cover expenses in connection with irregularities in service to outlying districts. Greenlandair does not pay expenses in connection with night or other stops planned by passengers in conjunction with their seat reservation. Furthermore, Greenlandair does not pay accommodation expenses for passengers who can stay the night on their own premises. |
Service to outlying districts |
In addition to the routes described in the timetable, a number af settlements throughout Greenland are served on a regular basis. These routes are operated as taxi service and are subject to a special program for each district. The Qaanaaq and Ittoqqortoormiit districts and the Kulusuk-Tasiilaq route are served all year round, whereas the Upernavik, Uummannaq, Ilulissat, Aasiaat, Qaqortoq and Nanortalik districts are served periodically, depending on local navigation conditions. Please contact Greenlandair for further information. |
Changes in the traffic program |
This timetable contains Greenlandair's base traffic program and therefore does not show all connections in a given period. Greenlandair reserves the right to change the traffic program. |